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“A simple change in the key process doubles the return on investment” ,[object Object],[object Object]
A HISTORY OF STEADY GROWTH 1997 Foundation MÖBIUS Spin off Ughent Prof.dr.ir.Hendrik Vanmaele 2006 Integration CallMetrics, CED competence centre 2002 Foundation LoQutus IT competence centre 140 111 68 43 headcount turnover in million € million € 27 10 3
OUR VALUES Shoulder-to-Shoulder  Shoulder-to-Shoulder We strive to operate in true partnership with our customers and our colleagues; co-create solutions to tackle common goals; stimulate individual strengths to complete our teams; develop skills and competences of all involved; and empathically grow authentic relationships and networks. Perseverance Perseverance We strive to demonstrate passion in everything we do; act decisively on our thinking; restlessly push forward to speed up results; let setbacks strengthen our resolve; and never back down until we succeed. Touch down  Touch down We strive to take up customer challenges as our own; deliver high impact, high value results; get to the root cause of any problem; engage with a lean and solution-driven focus; and always add the icing on the cake. Guts Guts We strive to encourage initiative at all levels; take up responsibility and ownership in everything we do; foster innovation and creativity in how we do it; and challenge everything that should be challenged.
OUR DIFFERENTIATORS 1results based on facts & figures  results based on facts & figures We deliver quantitative management decision support. The results we show our clients are tangible. We offer performance oriented solutions which we implement in close partnership with our customers.   2we complete your team we complete your team  We differentiate ourselves in the people you work with and pay for. We go to great lengths to hire and retain the best in class people. A tailor made team, based on your needs, of highly skilled and experienced people will support you.   3focus focus We focus on the things we do best. No more, no less. This keeps us up to speed and enables fast knowledge sharing with our partners.
THE MÖBIUS GROUP 3 FIELDS OF EXPERTISE BUSINESS  PROCESS MANAGEMENT BUSINESS  PROCESS ICT ARCHITECTURE SUPPLY CHAIN MANAGEMENT
SUPPLY CHAIN MANAGEMENT Sourcing Supply Mgt Forecasting & Demand Mgt Inventory Management Master Planning & Manufacturing Network Distribution VALUE CREATION SC Strategy & Organization Prepare for Recovery The Agile SC S&OP Integrated  Bus Planning After Market &  Spare Parts Lean Operations Supply Chain Risk
BUSINESS PROCESS MANAGEMENT Customer  Insight Governance Enterprise Architecture Organisation Development Resource Planning Process Management Risk Management Performance Management Quality Management CHANGE MANAGEMENT
BUSINESS PROCESS ICT ARCHITECTS Enterprise  Architecture Lean Software  Development BPMS, ESB, Portal Bridging the gap  between business modelling and technical modelling
KENNIS PLATFORMEN Academic Research Branch Org’s Forums Advisory Board Media Education Social SEMINARS EVENTS
MÖBIUS REFERENCES public services industry public services industry
MÖBIUS REFERENCES: SERVICES customer challenge results customer challenge results Workload measurement and process improvement in the different Dexia Insurance offices and optimization of the contact center ,[object Object]
 Shift to commercial activities
 Improved scheduling in contact center
 Designed strategy map
 Detailed scorecards
 Implementation of a performance tool and      management process Introduction and implementation of performance management at strategic and operational level within the Eandis group Redesign of the front desk reception taking into account different scenario’s of opening hours, product clustering, number of desks… ,[object Object]
 To Be front desk processes and procedures

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MÖBIUS introduction

  • 1.
  • 2.
  • 3. A HISTORY OF STEADY GROWTH 1997 Foundation MÖBIUS Spin off Ughent Prof.dr.ir.Hendrik Vanmaele 2006 Integration CallMetrics, CED competence centre 2002 Foundation LoQutus IT competence centre 140 111 68 43 headcount turnover in million € million € 27 10 3
  • 4. OUR VALUES Shoulder-to-Shoulder Shoulder-to-Shoulder We strive to operate in true partnership with our customers and our colleagues; co-create solutions to tackle common goals; stimulate individual strengths to complete our teams; develop skills and competences of all involved; and empathically grow authentic relationships and networks. Perseverance Perseverance We strive to demonstrate passion in everything we do; act decisively on our thinking; restlessly push forward to speed up results; let setbacks strengthen our resolve; and never back down until we succeed. Touch down Touch down We strive to take up customer challenges as our own; deliver high impact, high value results; get to the root cause of any problem; engage with a lean and solution-driven focus; and always add the icing on the cake. Guts Guts We strive to encourage initiative at all levels; take up responsibility and ownership in everything we do; foster innovation and creativity in how we do it; and challenge everything that should be challenged.
  • 5. OUR DIFFERENTIATORS 1results based on facts & figures results based on facts & figures We deliver quantitative management decision support. The results we show our clients are tangible. We offer performance oriented solutions which we implement in close partnership with our customers. 2we complete your team we complete your team We differentiate ourselves in the people you work with and pay for. We go to great lengths to hire and retain the best in class people. A tailor made team, based on your needs, of highly skilled and experienced people will support you. 3focus focus We focus on the things we do best. No more, no less. This keeps us up to speed and enables fast knowledge sharing with our partners.
  • 6. THE MÖBIUS GROUP 3 FIELDS OF EXPERTISE BUSINESS PROCESS MANAGEMENT BUSINESS PROCESS ICT ARCHITECTURE SUPPLY CHAIN MANAGEMENT
  • 7. SUPPLY CHAIN MANAGEMENT Sourcing Supply Mgt Forecasting & Demand Mgt Inventory Management Master Planning & Manufacturing Network Distribution VALUE CREATION SC Strategy & Organization Prepare for Recovery The Agile SC S&OP Integrated Bus Planning After Market & Spare Parts Lean Operations Supply Chain Risk
  • 8. BUSINESS PROCESS MANAGEMENT Customer Insight Governance Enterprise Architecture Organisation Development Resource Planning Process Management Risk Management Performance Management Quality Management CHANGE MANAGEMENT
  • 9. BUSINESS PROCESS ICT ARCHITECTS Enterprise Architecture Lean Software Development BPMS, ESB, Portal Bridging the gap between business modelling and technical modelling
  • 10. KENNIS PLATFORMEN Academic Research Branch Org’s Forums Advisory Board Media Education Social SEMINARS EVENTS
  • 11. MÖBIUS REFERENCES public services industry public services industry
  • 12.
  • 13. Shift to commercial activities
  • 14. Improved scheduling in contact center
  • 17.
  • 18. To Be front desk processes and procedures
  • 19. Personnel planning and scheduling
  • 21.
  • 23. To Be processes
  • 24.
  • 25. Process improvement opportunities
  • 26. Suggestions to improve customer satisfaction
  • 28.
  • 29. Design of the service catalogue and SLA’s
  • 30. Design of performance dashboards (KPI’s)
  • 31. Coaching and trainingReorganization of the financial department, business/IT alignment and optimization of financial processes
  • 32.
  • 33. Total nr of SKUs : 340.000
  • 34. Service improvement with existing investment
  • 35.
  • 36. 150 mio € inventory (125 mio € SS)
  • 37.
  • 38. 34% potential Inventory Reduction
  • 39.
  • 40. Analysis of the 2 major sites (US/D) (13 mio €)
  • 41. Potential inventory savings of 3 mio €
  • 42.
  • 43. Single Echelon Inventory reduction of 30%
  • 44.
  • 45. Instant composition of the project team for effective implementation of EA
  • 46. Approach with a focus on an advanced yet feasible methodological structure based on TOGAF
  • 47. Creation of solutions based on the requirements of the business
  • 48. Additional technological insights for the developers
  • 49.
  • 50. Scalable and central manageable solution
  • 51. Easy to extend with other information channelsInstallation of the various functionalities of the Halteserver, implemented according to the concept of services and service components.
  • 52.
  • 53. Dynamic portal with ability to respond to new trends
  • 55.
  • 58. Increase user satisfactionDigitization of the New Product Approval (NPA) process, which precedes every new tire for every new type of vehicle.