* * SAP SD OVERVIEW BY SARAVANAN * * SAP R/3 ERP * *
SAP Sales and Distribution consists of all business processes required in selling , shipping , billing of a product. It is tightly integrated with other SAP Modules. This course will introduce different features of SD. This presentation is designed for beginners with little or no SD experience. But basic knowledge of SAP is a plus. he SAP SD module is one of the primary ERP module developed by SAP.The contents here are practical and helpful SAP SD module stuff to assist those supporting the SAP Sales and Distribution Module.
* * SAP SD OVERVIEW BY SARAVANAN * * SAP R/3 ERP * *
SAP Sales and Distribution consists of all business processes required in selling , shipping , billing of a product. It is tightly integrated with other SAP Modules. This course will introduce different features of SD. This presentation is designed for beginners with little or no SD experience. But basic knowledge of SAP is a plus. he SAP SD module is one of the primary ERP module developed by SAP.The contents here are practical and helpful SAP SD module stuff to assist those supporting the SAP Sales and Distribution Module.
60 Hours Training with focus on real time business scenarios.1000+ interview questions will be provided which will help for your job getting or sap sd certification.
My sap sd training also covers sap sd project training too.
This deck is the backdrop for an executive presentation on CRM best practices diagnostics. It was prepared for small groups of VP of Sales positions in sales-based corporations
sap sales and distribution tutorial pptchandusapsd
www.magnifictraining.com - "SAP QM(QUALITY MANAGEMENT)" Online Training contact us:info@magnifictraining.com or +919052666559 By Real Time Experts from Hyderabad, Bangalore,India,USA,Canada,UK, Australia,South Africa.
SAP SD(Sales and Distribution) Online Training Course Content
SAP SD Introduction. Sales Process flow, Test case details. SAP SD Terminologies
Enterprise Structure -1
Enterprise Structure -2
Customer Master – Customising
Customer Master- Creation
Material Master-1
Material Master-2
Pricing -1, General pricing Concepts, Condition Technique
Pricing -2, SAP pricing
Condition records
Sales Order Processing -1 – Sales document Types
Sales Order Processing -2 – Item Category and Schedule Line Category
Sales order processing – End User Part
Transfer of requirement and Availablity Check
Standard Delivery Process -1-Customising
Standard Delivery Process -2-Creation
Account Determination
Standard Billing Process
Quotation and Follow on Quotation
Taxes
Rush Order and Cash Sales
Consignment process
Contracts -1, Document flow and billing Plan
Contracts-2-Creation
Credit Memo and debit memo
Returns
Copy Control and Log of Incompletion
Reports
Free Goods
Material Determination
Output Determination
Additional topics if time permits
SAP Tables
Revision of Topics
The Connected Consumer – Real-time Customer 360Capgemini
With Business Data Lake technologies based on EMC’s Big Data portfolio it becomes possible to move away from channel specific analytics towards a 360 customer view.
This presentation will show how technologies like Spark, Hadoop, and Kafka help companies gain a real-time view of everything their customers do and make changes to customer touch points whether mobile, web, in-store, direct marketing or existing transactional systems.
Presented by Steve Jones, Vice President, Insights & Data, Capgemini at EMC World 2016
http://www.capgemini.com/emc
What is it like to work with an ERP suite in an MNC environment? What are the real opportunities and challenges involved? Employees/Managers nowadays are expected to handle cross-discipline assignments. Consultants/Analysts are not only expected to be techno-functional, but also cross-functional. ERP skills, in short, are career differentiators. Jumpstart your ERP career or journey with this book now!
Cosmos Online Training is the pioneers in SAP CRM Training help students to gain proficiency in implementing and developing CRM processes covering key areas
60 Hours Training with focus on real time business scenarios.1000+ interview questions will be provided which will help for your job getting or sap sd certification.
My sap sd training also covers sap sd project training too.
This deck is the backdrop for an executive presentation on CRM best practices diagnostics. It was prepared for small groups of VP of Sales positions in sales-based corporations
sap sales and distribution tutorial pptchandusapsd
www.magnifictraining.com - "SAP QM(QUALITY MANAGEMENT)" Online Training contact us:info@magnifictraining.com or +919052666559 By Real Time Experts from Hyderabad, Bangalore,India,USA,Canada,UK, Australia,South Africa.
SAP SD(Sales and Distribution) Online Training Course Content
SAP SD Introduction. Sales Process flow, Test case details. SAP SD Terminologies
Enterprise Structure -1
Enterprise Structure -2
Customer Master – Customising
Customer Master- Creation
Material Master-1
Material Master-2
Pricing -1, General pricing Concepts, Condition Technique
Pricing -2, SAP pricing
Condition records
Sales Order Processing -1 – Sales document Types
Sales Order Processing -2 – Item Category and Schedule Line Category
Sales order processing – End User Part
Transfer of requirement and Availablity Check
Standard Delivery Process -1-Customising
Standard Delivery Process -2-Creation
Account Determination
Standard Billing Process
Quotation and Follow on Quotation
Taxes
Rush Order and Cash Sales
Consignment process
Contracts -1, Document flow and billing Plan
Contracts-2-Creation
Credit Memo and debit memo
Returns
Copy Control and Log of Incompletion
Reports
Free Goods
Material Determination
Output Determination
Additional topics if time permits
SAP Tables
Revision of Topics
The Connected Consumer – Real-time Customer 360Capgemini
With Business Data Lake technologies based on EMC’s Big Data portfolio it becomes possible to move away from channel specific analytics towards a 360 customer view.
This presentation will show how technologies like Spark, Hadoop, and Kafka help companies gain a real-time view of everything their customers do and make changes to customer touch points whether mobile, web, in-store, direct marketing or existing transactional systems.
Presented by Steve Jones, Vice President, Insights & Data, Capgemini at EMC World 2016
http://www.capgemini.com/emc
What is it like to work with an ERP suite in an MNC environment? What are the real opportunities and challenges involved? Employees/Managers nowadays are expected to handle cross-discipline assignments. Consultants/Analysts are not only expected to be techno-functional, but also cross-functional. ERP skills, in short, are career differentiators. Jumpstart your ERP career or journey with this book now!
Cosmos Online Training is the pioneers in SAP CRM Training help students to gain proficiency in implementing and developing CRM processes covering key areas
Case Study: How Crestron Electronics Improved the Efficiency of Its Customer ...Andrew Ho
A case study on how Crestron enabled its SAP CRM 2007 to support its customer service by streamlining their Return Material Authorization (RMA) service process. Presented at the CRM 2009 Conferences in Nice, France and Orlando, FL.
Marketers turn to CRM systems to manage large volume, complex data sets and take advantage of the rich data at their disposal to drive relevant marketing programs. CRM systems are great for managing customer data, campaign automation flow and tracking interactions with customers, but are they ideal for delivering high-volume email marketing campaigns?
Hear Forrester CRM Analyst Suresh Vittal present an in-depth look at the changing world of CRM, the need for sophisticated campaign execution functionality, and how marketers can now seamlessly leverage the data in SAP CRM with a best-in-class email marketing system. Learn how your marketing team can benefit from bi-directional data integration, improving email marketing campaign performance while saving a significant amount of time and resources.
Key things you will learn:
• How email is changing the world of CRM.
• The power of integrating best-in-class email marketing with CRM to strengthen customer relationships and drive revenue.
• Strategies for leveraging your CRM data in email campaigns.
• How to send millions of dynamic emails reliably and effectively.
• How you can achieve email deliverability above 95%.
Iv fluid therapy (types, indications, doses calculation)kholeif
All what you need to know intravenous fluids, types, indications, contraindications, how to calculate fluid rate and drug dosages.
Embed code (http://www.slideshare.net/slideshow/embed_code/16138690)
This presentation was part of a workshop held at Arvetica. It is a general introduction to strategic thinking for those unfamiliar with the field and guides through the schools of strategic thinking, gives a better understanding of dateless strategy icons and management gurus of our time. Learn how their ideas apply to your business setting and your daily work in order to improve your strategic performance.
Blue Ocean Strategy - Summary and ExamplesKhai Biau Yip
This is a workshop presentation developed by KB Yip and YS Lieu for a Learning Institution. It can be easily customized to suit the needs for other organizations. Please contact KB Yip (ymike27@hotmail.com) if you need to get a copy of this presentation.
Presentation on 1G/2G/3G/4G/5G/Cellular & Wireless TechnologiesKaushal Kaith
This Presentation is explaining all about the Generations of Mobile or Cellular Technology (1G/2G/2.5/ 3G/4g/5G). This explain the invented details ,features,drawbacks,look of wireless models and comparison and evolution of technology from 1G to 5G and also explaining about wireless application and their services.
Prepare for your interview with these top 20 SAP CRM interview questions. For more IT Profiles, Sample Resumes, Practice exams, Interview Questions, Live Training and more…visit ITLearnMore – Most Trusted Website for all Learning Needs by Students, Graduates and Working Professionals.
Looking to add weight to your resume? Check out for ITLearnmore for varied online IT courses at affordable prices intended for career boost. There is so much in store for both fresh graduates and professionals here. Hurry up..! Get updated with the current IT job market requirements and related courses.More information visit www.ITLearnMore.com
Marketing Cloud - Cross Cloud Architecture - Showing Email in Core - July 202...Kenneth Wagner
From 2018 to 2021 I had the privilege of creating a POV on Marketing Cloud and how to properly do cross-cloud architecture, including the various design choices that one could phase.
It's been on my radar for a while, to bring these old decks up to speed with a 2023 version, and as I've seen some of these decks come back to me via the ecosystem, this time around I'd take a more proactive approach in sharing it more widely from the beginning.
Important to note, that the series I'll be creating is my personal POV and not necessarily a POV of my employer - that said - i do hope you find it useful.
Project Management Integration. New Effective Approaches Data2CRM.API
Uncover the problems by offering an automated data movement between your service and CRM. Achieve the set goals and enlarge the profit growth within Project Management Integration.
How to implement Dynamics CRM to empower businesses?NexSoftsys
Microsoft Dynamics CRM implementation will empower your business with integrated tools for Customer management, Lead management, Task Automation, sales improvements, and enhanced visibility.
Pour cette prochaine release, nous vous proposant un évènement extraordinaire, de part ses participants mais également par sa durée de 1h30.
Les différents Salesforce User Group de France ce réunissent pour vous présenter les nouveautés de la prochaine release.
Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.
Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing support and backend operations. Second CRM reduces workload and accelerates sales while enabling companies to focus 100% of their energy on what counts — Customers.
Exclusive Offer for Startups: Get Second CRM Free for 1 Year!
The Oracle Sales Cloud Fixed Scope Offering (FSO) from Delivery Centric is specifically designed by incorporating leading practices to provide a fast track implementation and get clients up & running on Oracle Sales Cloud quickly, reliably with minimum-risk and maximum-ROI
Maple CRM is a simple hosted CRM software that helps to automate your business activities. With Maple CRM, you can improve work efficiency and bring in an ideal workflow environment within your organization.
Maple is cost effective, user friendly and lightweight CRM for any small/medium organization to accommodate in their business process model.
Similar to SAP CRM functional overview training (20)
KMR Soft Online Training offers extensive training of corporate employees. KMR Soft team specialize in strive applied solutions and learning platforms ideal to increase your quiescent reach, within the organization to enhance the arena performance. We work out constituent that acquaintance techniques with asynchronous teamwork that helps the organization training techniques more efficiently.
Financial Supply Chain Management (FSCM) in simple terms means managing demand and supply of cash/cash equivalents. SAP has come out with SAP FSCM functionality or suite of applications to manage this more effectively and efficiently thus helping companies to manage the costs associated with this process better. In this posting we will look at what are the features and functionalities available in SAP FSCM and how it can be leveraged better for the benefit of business.
SAP HANA ADMIN overview,
SAP HANA ADMIN Online training course content,
SAP HANA ADMIN online training,
SAP HANA ADMIN training,
SAP HANA ADMIN online training course content,
SAP HANA ADMIN online training,
SAP HANA ADMIN training,
HANA ADMIN online training,
HANA ADMIN online training,
HANA ADMIN training,
HANA ADMIN training,
SAP Online Training,
SAP Training,
SAP Training in Hyderabad,
SAP Online Training in Hyderabad
SAP IS OIL AND GAS overview,
SAP IS OIL AND GAS Online training course content,
SAP IS OIL AND GAS online training,
SAP IS OIL AND GAS training,
SAP IS OIL AND GAS online training course content,
SAP IS OIL AND GAS online training,
SAP IS OIL AND GAS training,
IS OIL AND GAS online training,
IS OIL AND GAS online training,
IS OIL AND GAS training,
IS OIL AND GAS training,
SAP Online Training,
SAP Training,
SAP Training in Hyderabad,
SAP Online Training in Hyderabad
SAP FICO Online training course content,
SAP FICO online training,
SAP FICO training,
SAP FICO online training course content,
SAP FICO online training,
SAP FICO training,
FICO online training,
FICO online training,
FICO training,
FICO training,
SAP Online Training,
SAP Training,
SAP Training in Hyderabad,
SAP Online Training in Hyderabad
SAP PI Online training course content,
SAP PI online training,
SAP PI training,
SAP XI online training course content,
SAP XI online training,
SAP XI training,
PI online training,
XI online training,
PI training,
XI training,
SAP Online Training,
SAP Training,
SAP Training in Hyderabad,
SAP Online Training in Hyderabad
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
1. SAP CRM Functional Training
BY
KMR Software Services
http://www.kmrsoft.com
Email : info@kmrsoft.com / kmrss.sap@gmail.com
Ph: +91 9966003349
Skype : KMRSS.SAP
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
2. INTRODUCTION TO SAP CRM
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
3. Module Objectives
At the completion of this module you should be able
to:
Understand What is CRM
Understand how SAP CRM is interlinked with other systems
Describe the capabilities of the SAP CRM system
Understand the different modules of SAP CRM
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
4. Agenda
What is CRM?
SAP Business Suite
CRM Architecture
What all SAP CRM covers- CRM capabilities
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
5. Necessity is the mother of invention
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
6. SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
7. SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
8. 8
CRM is a Business Strategy that aims to optimize Customer Interactions in
order to maximize the success of the business.
SAP CRM is a part of SAP Business Suite - It can be integrated with SCM,
PLM and SRM having R/3 as back end.
As we know Sales, Marketing and Service Departments of an Enterprise
interact
With the customers key processes in each Department can be mapped
in SAP CRM
These departments use following channels to interact with the customers
viz., Channel partners, Field, Interaction Centre and E-Commerce
What’s CRM?
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
9. 9
SAP R/3 SAP CRM
SAP PLM
SAP SCM
SAP SRMVendors
Product &
Services
Customers
Operations &
Administrations
PLM: Product Lifecycle Management
SRM: Supplier Relationship
Management
SCM: Supply Chain Management
SAP Business Suite
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
10. 10
Internet
Interaction Centre
(Telephony, E-mail)
Mobile Clients
(Laptop/ Handhelds)
SAP ECC
(Minimum R/3 3.1I)
SAP Portal
SAP APO
(Advanced Planner
& Optimizer)
SAP BW
(Business Warehouse)
CRM System
as logical box
Using CRM Middleware data exchange between SAP ECC and SAP CRM
is possible.
CRM Architecture
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
11. SAP CRM ARCHITECTURE
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
12. SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
13. SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
14. 14
CRM Marketing
•CRM Sales
•CRM Service
•CRM Channel Management
•CRM Customer Interaction Centre
•CRM Analytics
•CRM Field Applications
•CRM E-Commerce
What all SAP CRM Covers?
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
15. 15
CRM Marketing covers mainly……….
•Marketing Plan and Campaign Management
•External List Management
•Lead Management
•Market Segmentation
CRM Marketing
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
16. 16
CRM Sales covers mainly………
•Account and Contact Management ( Business Partner and
Contact Person Information)
•Activity Management (Business activity and Tasks)
•Opportunity Management ( Sales Methodology)
•Quotation and Order Management.
•Contract Management.
CRM Sales
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
17. 17
CRM Service covers mainly……
Service Order Processing ( service Order, Service Plan, Service Contract
and Billing)
•Case Management
•Complaint and Return Processing
With Case Management, customer-service representatives do not have to
search multiple data sources to determine the status of ongoing cases.
mySAP CRM enables service employees to consolidate and manage related
information on an ongoing basis in the form of a case.
A case combines service orders, sales orders, complaints, documents,
customers, partners, and activities that are related to each other.
CRM Service
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
19. COURSE CONTENTS (continued…)
12. MARKETING
13. SALES
14. SERVICE
15. INTERACTION CENTER
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
20. 20
CRM and Internet Applications
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
21. 21
With the Internet Sales and Internet Customer Self-Service application
components, Internet users can access the mySAP CRM solution to
configure and purchase products from published catalogs, or to request
a particular service.
The shipped, standard templates provide a ready-to-run solution, but
can also be adjusted to meet individual requirements.
CRM and Internet Applications
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
22. 22
The Interaction Center supports various communication channels, such as
telephone, e-mail and fax, as well as Internet applications such as Call Me
Back, Co-Browsing, and Voice over Internet Protocol (VoIP).
CRM CIC Architecture
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
23. 23
CRM CIC : WebClient
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
24. 24
What CRM Analytics offers?
•Measuring
•Forecasting
•Plans and Optimizing
E.g.., Marketing Analytics, Sales analytics, Service analytics
With SAP BW’s comprehensive evaluation and navigation options, you
can measure the influence of your customer relations on the success of
your business, as well as the efficiency of individual actions.
CRM Analytics
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
25. How is SAP CRM configured ?
DATE MANAGEMENT
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
26. DATE MGMT TERMINOLOGIES & CONCEPTS
Date type :A description of a date such as start of contract, end
of contract or date of signature
Duration : A timeframe between two points in time that consists
of a number value and a time unit. The number value does not
have any defined meaning without the time unit. Different
durations, such as a second, a day, a month, or a year, cannot
simply be converted from one to the other. The duration always
has a local reference, that is, it has a reference object via which
the time zone and the calendar can be determined.
Date Rule : A method for calculating times.This calculation can
depend on other times, durations, and reference objects.
Date rules have a version management. This makes sure that
date rules used in transactions that are not yet completed, can
remain unchanged. You can create a new version from these
date rules, which is valid as of the creation date.
Requirements: XML knowledge is necessary in order to work with
the rule editor.
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com
27. Reference object : You can use the reference object to control which time zone and which
factory calendar the dates and durations refer to. Instead of automatically using the time
zone and calendar of the user or of the system, you can set the system to use another time
zone when calculating the dates, namely that of the reference object.You can allow one or
several reference objects for one date profile. You must assign one of the allowed reference
objects for each date type or duration type. You cannot create any new reference objects.
Calculation sequence :You can enter a calculation item for date types. This specifies the
sequence in which the system calculates the dates. For example, if you enter a 1 here for the
cancellation date, the system calculates the other date types for the date profile outgoing
from this date type. Choose the sequence so that dates which appear in other date rules are
calculated first. (For example: Contract start date = current date, contract end date =
contract start date + 12 months. The contract start date must be known, in order that the
end date can calculated).
One-time calculation of dates: You can determine that a date in a document remains the
same after the first calculation and is not re-calculated with each change to the document,
for example, the date type "Contract Start". For this, select the Determine Date Only Once
field in the group frame Date Rules of date types.
Displaying dates :In order to define the sequence and editabilty of date types in the
WebClient UI, you need to:
Select the appropriate screen area and activate or deactivate the Only Display Field
indicator, depending on whether you want the date type to be editable or not.
Specify in what sequence you want the date type to appear in the Display Position field.
SAP Trainings by KMR Software Services Pvt Ltd.
Email : info@kmrsoft.com / kmrss.sap@gmail.com