The document summarizes key features of the SAP CRM 7.0 EHP2 upgrade, including enabling multiple sessions for agents, a high contrast black skin, ability to paste multiple values from Excel, define personal tab sequences, paste text from Excel into tables, add pie charts and bar charts to reporting, a go to button to easily move between assignment blocks, customize dropdown lists and logos, and personalize the tile layout.

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Key Features Of The Upgrade
Some of the key UI upgrade features of SAP CRM 7.0 EHP2 are listed
below:
ü Enable multiple sessions for IC agents.
ü High contrast black skin
ü Ability to Paste multiple
ü Personal tab sequence
ü Ability to paste multiple cells from Excel to Web UI
ü Reporting with graphics using Pie chart / Bar chart
ü Go To Button
ü Dropdown lists
ü Logo – Text Customizing
ü User Interface Highlights Central Sharing Tool
ü User Interface Changes Tile Layout Personalization

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Enable multiple sessions for IC agents
IC agents can look up for different accounts at one go & can work on
them with different tabs on the same page.
So if a customer has multiple accounts then they can be worked on
simultaneously.

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High contrast black skin
• To further support visually impaired people a new High Contrast skin is
delivered.
• This skin provides a complete dark background with rather bright font color
that facilitates reading.
• This skin can be chosen by the user in general Personalization Dialogue

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Ability to Paste multiple values in to the
advanced search in a familiar & efficient way
• This feature enables the user to paste multiple values from applications such as
MS Excel into an editable field in the
• Advance search.
• As a result of such paste operation, each pasted value is represented by a
separate line in Advance search view.
• To facilitate handling of a large number of lines we introduced the concept of
grouped rows: if successive rows have the same attribute (e.g.: Product Id)
and the same operator (e.g.: is), the user can collapse such a group by clicking
on the visual indicator for collapsing.

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Define your personal tab sequence.
• Allow your users to increase productivity while maintaining information.
• A user can define for any form based assignment block where to start the data
maintenance and in which sequence <tab> should navigate through the
editable fields.
• Tab sequence definition is switched on via right aligned icon in the assignment
block title bar.

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Ability to paste text in single or multiple cells from
e.g. Microsoft Excel to existing tables in the Web
Client User Interface
• No need to re type the content that is already available.
• Supports read-only/non editable fields in which if a paste is performed over
these fields, the pasted data will be discarded and the original data remains
unchanged.

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Reporting with graphics using Pie chart

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Reporting with graphics using Bar chart

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Go To Button - helps user to move to any Assignment
Block easily without scrolling the entire page

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Personal Settings for dropdown lists
• A DDLB can show the key as well as the value, incl. sorting based on one of them
• Via Central Personalization( -> SETTINGS area ) the following features can be set:
a. Show keys in dropdown list
b. Sort dropdown list either by default sorting order (set by the application), by value or by
key
• You can type the first letters of the item or key in the field of the dropdown list, and the
relevant item is selected.

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Logo – Text Customizing

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User Interface Highlights
Central Sharing Tool

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User Interface Changes
Tile Layout Personalization

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Contact Information:
Godwin Bright
Email: corp@accrete-solutions.com
Phone: 1-877-849-5838
Website: www.accrete-solutions.com