SAP Solution manager, How to View/ open/ update/ close SOLMAN tickets/ Incidents.

1. How to Change the OPEN incidents to ClOSED incidents in Solution manager – SAP.
SOLMAN Ticket update:
After Log into SOLMAN, Use the Tcode - S_SMC_47000017
To open the Tickets
After executing the Tcode, You get the below screen with Incidents,

2. Transaction ID – Incident number
Created on – Date and time
Transaction Description – gives the Header information of Incidents
Priority – Very High, High, Medium, Low
Person responsible – Consultant responsible for attending the Incidents
Contact person – User who raised the ticket.
User status – Status of tickets, (New, In Process, Proposed Solution, Sent to SAP,
Customer Action, In User testing, Sent to SAP)
SAP Component – FI, CO, SD, MM, PS, PP, (FI-GL, FI-SD,)
System ID – PRD, QTY, DEV
Client – 3 Digit number.
Select a Transaction ID and click on Details button.
And update the Transport request number, and attach the configuration document. And
click on refresh button.

3. Once you select the proposed solution button. The incident will be considered as closed.