1) SMARTRAC is a leading developer and manufacturer of RFID technology with over 3,600 employees worldwide.
2) They have the largest global production capacity in the RFID industry and the most comprehensive technology portfolio.
3) SMARTRAC is looking to integrate their SAP ERP system with Salesforce to make backend data available to users in Salesforce.
Integrate Your Salesforce to SAP ERP. Learn how a 5-star AppExchange Certified Adapter and an SAP Certified Integration solution for SAP ERP can help your organization improve business processes and enhance customer experience.
If you are an Accounting professional looking for a career change, please look no further. We are going to recommend the best alternative career to leverage on your Accounting knowledge and start earning more than what you have been earning now in your profession. - See more at: http://www.sapficotraining.com/
Integrate Your Salesforce to SAP ERP. Learn how a 5-star AppExchange Certified Adapter and an SAP Certified Integration solution for SAP ERP can help your organization improve business processes and enhance customer experience.
If you are an Accounting professional looking for a career change, please look no further. We are going to recommend the best alternative career to leverage on your Accounting knowledge and start earning more than what you have been earning now in your profession. - See more at: http://www.sapficotraining.com/
Understanding the Salesforce Architecture: How We Do the Magic We DoSalesforce Developers
Join us for a deep dive into the architecture of the Salesforce1 Platform. We'll explain how multitenancy actually works and how it affects you as a Salesforce customer. By understanding the technology we use and the design principles we adhere to, you'll see how our platform teams manage three major upgrades a year without causing any issues to existing development. We'll cover the performance and security implications around the platform to give you an understanding of how limits have evolved. By the end of the session, you'll have a better grasp of the architecture underpinning Force.com and understand how to get the most out of it.
Salesforce Sales Cloud: Best Practices to Win More DealsCloud Analogy
Salesforce Sales Cloud includes a variety of services and products that help salespeople close more deals and develop stronger customer connections. Check out this presentation for more details on Sales Cloud.
So what is SAP HANA? How can it help my area (Line of Business) and our business overall!. Presentation lays out BASICS and how can help users enable their area/business "Real time".
Variance Offer Sales Force consulting and customization service by gaining experience in CRM domain for almost Decade. Contact us on salesforce@varianceinfotech.com if you've any requirement to discuss salesforce consulting services.
Introduction to Microsoft ERP Dynamics 365 for finance and operationAli Raza Zaidi
Introductory session used to train and inspire students or fresh graduates. Some images are taken from Microsoft slides and some themes are taken for Book Using Dynamics AX 7.
SAP Business Technology Platform (BTP), an integrated suite of SAP technology solutions – helps enterprises translate data into meaningful business value. The platform consists of an integrated portfolio of solutions for database and data management, application development and integration, analytics, and intelligent technologies. This presentation encapsulates different aspects of BTP and what it means for businesses.
Extentia® is a global technology and services firm that helps clients transform and realize their digital strategies. With a unique Experience Centric Transformation approach, our ground-breaking solutions are in the space of mobile, cloud, and design. Our team is differentiated by an emphasis on excellent design skills that they bring to every project. Focused on enterprise mobility, cloud computing, and user experiences, we strive to accomplish and surpass their customers’ business goals. Our inclusive work environment and culture inspire team members to be innovative and creative and to provide clients with an exceptional partnership experience.
Expand your digital horizons with us. We will help you transform your business and surpass your goals.
Write to us at inquiries@extentia.com
SAP Integration: Best Practices | MuleSoftMuleSoft
Many organizations who utilize SAP as their ERP solution struggle to integrate SAP with other systems in their enterprise. Without integration to SAP, these organizations fail to automate and to optimize their business processes. However, many approaches to integrating with SAP are complex, expensive, and difficult to employ.
Mariano Capurro, Technical Engineering Manager at MuleSoft, discussed the fundamental SAP integration building blocks, SAP integration alternatives, how the MuleSoft SAP connector makes integration simple and effective, and common use cases for the MuleSoft SAP connector.
Topics of this session will include:
- Fundamental SAP Integration building blocks, including IDocs, BAPIs and JCo
- SAP Integration alternatives
- Using the SAP Connector
- Common use cases
Presenter:
Mariano Capurro, Technical Engineering Manager, MuleSoft
Technical Engineering Manager, MuleSoft
Salesforce integration best practices columbus meetupMuleSoft Meetup
onnectivity Overview
Connectivity to Salesforce Clouds
Connectors and Salesforce APIs
Connector interacting with Salesforce core
Composite Connector
Triggers
Establishing a connected app for MuleSoft Connectors
Salesforce Integration Best Practices
When to move data into SFDC
Appropriate use of APEX
Salesforce integration technologies and considerations
Data Virtualization/Live Read
Data Manipulation and Migration
Real-time changes, events and Streaming
Resources
Salesforce Accelerators for Service Cloud and Commerce Cloud
SAP Analytics Cloud combines BI, planning, predictive, and augmented analytics capabilities into one simple cloud environment. Powered by AI technologies and an in-memory database, it is one of the most advanced analytics solutions available today.
Understanding the Salesforce Architecture: How We Do the Magic We DoSalesforce Developers
Join us for a deep dive into the architecture of the Salesforce1 Platform. We'll explain how multitenancy actually works and how it affects you as a Salesforce customer. By understanding the technology we use and the design principles we adhere to, you'll see how our platform teams manage three major upgrades a year without causing any issues to existing development. We'll cover the performance and security implications around the platform to give you an understanding of how limits have evolved. By the end of the session, you'll have a better grasp of the architecture underpinning Force.com and understand how to get the most out of it.
Salesforce Sales Cloud: Best Practices to Win More DealsCloud Analogy
Salesforce Sales Cloud includes a variety of services and products that help salespeople close more deals and develop stronger customer connections. Check out this presentation for more details on Sales Cloud.
So what is SAP HANA? How can it help my area (Line of Business) and our business overall!. Presentation lays out BASICS and how can help users enable their area/business "Real time".
Variance Offer Sales Force consulting and customization service by gaining experience in CRM domain for almost Decade. Contact us on salesforce@varianceinfotech.com if you've any requirement to discuss salesforce consulting services.
Introduction to Microsoft ERP Dynamics 365 for finance and operationAli Raza Zaidi
Introductory session used to train and inspire students or fresh graduates. Some images are taken from Microsoft slides and some themes are taken for Book Using Dynamics AX 7.
SAP Business Technology Platform (BTP), an integrated suite of SAP technology solutions – helps enterprises translate data into meaningful business value. The platform consists of an integrated portfolio of solutions for database and data management, application development and integration, analytics, and intelligent technologies. This presentation encapsulates different aspects of BTP and what it means for businesses.
Extentia® is a global technology and services firm that helps clients transform and realize their digital strategies. With a unique Experience Centric Transformation approach, our ground-breaking solutions are in the space of mobile, cloud, and design. Our team is differentiated by an emphasis on excellent design skills that they bring to every project. Focused on enterprise mobility, cloud computing, and user experiences, we strive to accomplish and surpass their customers’ business goals. Our inclusive work environment and culture inspire team members to be innovative and creative and to provide clients with an exceptional partnership experience.
Expand your digital horizons with us. We will help you transform your business and surpass your goals.
Write to us at inquiries@extentia.com
SAP Integration: Best Practices | MuleSoftMuleSoft
Many organizations who utilize SAP as their ERP solution struggle to integrate SAP with other systems in their enterprise. Without integration to SAP, these organizations fail to automate and to optimize their business processes. However, many approaches to integrating with SAP are complex, expensive, and difficult to employ.
Mariano Capurro, Technical Engineering Manager at MuleSoft, discussed the fundamental SAP integration building blocks, SAP integration alternatives, how the MuleSoft SAP connector makes integration simple and effective, and common use cases for the MuleSoft SAP connector.
Topics of this session will include:
- Fundamental SAP Integration building blocks, including IDocs, BAPIs and JCo
- SAP Integration alternatives
- Using the SAP Connector
- Common use cases
Presenter:
Mariano Capurro, Technical Engineering Manager, MuleSoft
Technical Engineering Manager, MuleSoft
Salesforce integration best practices columbus meetupMuleSoft Meetup
onnectivity Overview
Connectivity to Salesforce Clouds
Connectors and Salesforce APIs
Connector interacting with Salesforce core
Composite Connector
Triggers
Establishing a connected app for MuleSoft Connectors
Salesforce Integration Best Practices
When to move data into SFDC
Appropriate use of APEX
Salesforce integration technologies and considerations
Data Virtualization/Live Read
Data Manipulation and Migration
Real-time changes, events and Streaming
Resources
Salesforce Accelerators for Service Cloud and Commerce Cloud
SAP Analytics Cloud combines BI, planning, predictive, and augmented analytics capabilities into one simple cloud environment. Powered by AI technologies and an in-memory database, it is one of the most advanced analytics solutions available today.
The enterprise presents a huge opportunity for ISVs, app developers, and entrepreneurs in both the commercial and public sector markets. Check-out these slides to learn how you can build commercial apps on the Salesforce Platform and partner with salesforce.com to build the next big app for government or business.
The Evolution of Cloud Computing - Sydney Social Enterprise BreakfastDerek Laney
you cant just put social in front of business activities, you need to embed social processes and technology in your business - Kate Carruthers
#socentanz
Related presentation http://www.slideshare.net/carruthk/the-power-of-social-business
Modern Architectures: Above the Platform, Beyond the AppDreamforce
Modern Architectures need to be framed by a true API-first approach -- one that adds chapters to the lexicon of Enterprise services, rather than adding silos to the portfolio (or even micro-silos to the mobile device). Come and expand your thinking about Salesforce's API-first commitment, and explore the future of value creation in heterogeneous enterprise environments. Watch the video now: https://www.youtube.com/watch?v=fobptwuaaa0
Welcome to the Internet of Customers.
It's an Internet of Customers, and we need to reassess how we connect with our customers in a whole new way. Everyone and everything is connected.
You see, some companies pivot to their shareholders. Some companies pivot to their competitors. Some companies pivot to their partners. But at salesforce.com, we pivot to our customers, and we have one message to our customers: Pivot to your customers.
Your customers have the answers. There's never been a more important time to listen and interact and engage with your customers. That is what the new world is about. That is what we are doing here when we talk about the third wave of computing it’s not an Internet of Things, it’s an Internet of Customers.
This is based on the new mobile packs being released by salesforce during summer '13. Its a walkthrough on how to implement these mobile packs and features.
Meeting the needs of today's digital insurance customerJosh Jandrain
Improving processes and becoming more customer-focused are an ongoing effort by insurers in order to become more efficient, profitable, and successful. What does this have to do with 'digitization' and what is a 'digital customer'? Is this a technology strategy, an emerging set of customer preferences or both? Join us to listen to two insurers describe their view on 'digital' and how this has affected their internal operation and customer strategy.
[MBF2] Plate-forme Salesforce par Peter ChittumBeMyApp
Présentation de la plate-forme Salesforce par Peter Chittum lors de la journée de lancement de la Mobile Banking Factory 2.
API :
https://developer.salesforce.com
Site de la Mobile Banking Factory 2 :
http://mobilebankingfactory2.bemyapp.com
Die Anforderungen an den Kundenservice nehmen stetig zu. Wenn Sie den Ansprüchen Ihrer Kunden gerecht werden wollen, müssen Sie in vielen Fällen persönlichen Service bieten, der weit über den Standard hinausgeht.
Darüber hinaus nutzen Kunden heutzutage die traditionellen Kanäle wie Telefon oder E-Mail immer weniger. Stattdessen werden soziale Medien immer wichtiger, in denen Kunden ihre Meinung über Ihre Marke äußern. Ihr Support muß daher alle Kanäle übergreifend bedienen, um genau dort mit Ihren Kunden zu kommunizieren, wo diese sich auch wirklich aufhalten. Lernen Sie, wie Sie mit Salesforce einen Kundenservice schaffen, der mit Vertrieb und Marketing auf einer gemeinsamen Plattform vernetzt ist und mit Hilfe künstlicher Intelligenz Ihre Kunden begeistert.
Die Art und Weise, wie Banken und Versicherungen heute Bestandskunden betreuen und neue Kunden gewinnen, hat sich komplett verändert. Denn Kunden erwarten heute, alles bequem online und von unterwegs erledigen zu können – sie sind sozial vernetzt, besser informiert und kritischer. Gleichzeitig wünschen sie sich aber auch eine individuelle Beratung, die genau auf ihre Bedürfnisse und persönliche Lebenssituation zugeschnitten ist. Salesforce unterstützt Banken und Versicherungen, ihre Kunden besser kennenzulernen, um sie in jeder Lebenssituation proaktiv zu begleiten und ihnen die richtige Botschaft zum richtigen Zeitpunkt und auf dem richtigen Kanal zu senden – um vertrauensvolle und langfristige Kundenbeziehungen aufzubauen.
Millionen von Anwendern nutzen täglich Salesforce in unterschiedlichsten Bereichen von Vertrieb, Service und Marketing bis hin zu E-Commerce. Dabei haben alle eins gemeinsam: eine gemeinsame Sicht auf den Kunden. Möglich wird dies durch die Salesforce Customer Success Platform, auf der alle Anwendungen eines Unternehmens laufen. Erfahren Sie, wie unsere Kunden von Anwendungen profitieren, die einen gemeinsamen Datenbestand, integrierte künstliche Intelligenz sowie hohe Automatisierung und vieles mehr bieten.
Wie viel Zeit verbringt Ihr Vertrieb wirklich mit seinen Kunden? Ein CRM, das Ihren gesamten Vertriebsprozess vom ersten Kontakt bis zum Geschäftsabschluss automatisiert, schenkt Ihnen wertvolle Zeit für Aufbau und Pflege von Kundenbeziehungen. Obendrein unterstützt Sie die künstliche Intelligenz Salesforce Einstein bei der Fokussierung auf die wichtigsten Leads und Opportunities. So gewinnen Sie mehr Aufträge, steigern die Produktivität und füllen die Pipeline mit hochwertigen Leads.
Die Digitalisierung hat gerade im Handel zu einem tiefgreifenden Wandel geführt. Ladengeschäfte sind längst nur noch ein Kontaktpunkt von vielen. Einzelhändler müssen neue Wege finden, wie sie ihre Kunden durch Einkaufserlebnisse und smarte Interaktionen begeistern. Erfahren Sie, wie Sie das gesamte Einkaufserlebnis vom Ladengeschäft über Online bis hin zum Service Center vernetzen und komplett neu gestalten, um jeden Kunden mit einer genau auf ihn zugeschnittenen Customer Journey zu begeistern.
Der Mittelstand wird digital - Finden Sie heraus, wie sich Unternehmen zukunftssicher aufstellen. Der deutsche Mittelstand wird oftmals als rückständig und nicht innovationsbereit bezeichnet. Die Erfolgsgeschichten in dieser Sammlung zeigen, dass dies nicht der Fall ist. Ob Druckerhersteller, Lieferservice oder Fertigbauunternehmen – viele mittelständische Unternehmen befinden sich in der digitalen Transformation und gehen mit Salesforce den Schritt in die digitale Zukunft.
Ein Blueprint für mittelständische Unternehmen in der KonsumgüterindustrieSalesforce Deutschland
Sie fragen sich, wie Sie als mittelständisches Unternehmen der Konsumgüterindustrie erfolgreich bleiben und auf gesättigten Märkten weiter wachsen können? Viele unserer Kunden müssen sich täglich Herausforderungen wie steigendem Konkurrenzdruck oder sinkenden Margen stellen. In einer globalisierten Welt mit immer anspruchsvolleren Kunden spielen technischer Fortschritt und innovatives Handeln eine ausschlaggebende Rolle. Lesen Sie, wie Salesforce Ihnen helfen kann, Geschäftsprozesse zu standardisieren und effizienter zu gestalten, Beziehungen zu Kunden zu stärken oder als „global player“ am Markt zu agieren.
3. Intro: The change of integration
Salesforce - Integrations Best Practices
Customer Presentation: Smartrac
Questions
Agenda
4. Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-
looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the
assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied
by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-
looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements
regarding strategies or plans of management for future operations, statements of belief, any statements concerning new,
planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering
new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating
results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in
which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and
manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-
salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that
could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K filed and our quarterly
report for the most recent fiscal quarter ended July 31, 2011. These documents are available on the SEC Filings section of the
Investor Information section of our Web site.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available
and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based
upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these
forward-looking statements.
Safe Harbor
5. Or just go to: http://tiny.cc/isfwt
Scan me, if you can!
6. * SCAN * MOBILE * ALWAYS ON * SOCIAL * SHARE * CLOUD *
We all are using the new “worlds”
Old World Innovation New World
7. We didn’t adopt anything else faster than mobile- and
smartphones!
8. • Convenient
• Reachable
• Easy access to information: : I have all information right at my fingertips
• Easy information exchange / collaboration
• Leisure activity: Games, Fitness, Health
• Multi media
• Individual : It looks like that the device is adopted to “MY” needs ….
… we didn’t adopt anything else faster than mobile- and smartphones?
Why …
9. “Consumerization of IT will force more IT
change […] than any other trend.”
*Dell: http://en.community.dell.com/techcenter/b/techcenter/archive/2011/05/11/interop-day-1
Related to Integration
Consumerization of IT
“Integration, in terms of problem and solution
patterns, has not changed a great deal in the
last 20 years,” Linthicum writes. Many of
today’s approaches and technologies
function much the same as they did in 1997.
While the functionality has increased and the
prices have dropped, the future gap between
the requirements upon this traditional
technology and what’s actually on the market
will be significant.”
*SnapLogic: http://www.snaplogic.com/resources/white-papers/the-death-of-traditional-data-integration
10. “Consumerization of IT will force more IT
change […] than any other trend.”
*Dell: http://en.community.dell.com/techcenter/b/techcenter/archive/2011/05/11/interop-day-1
Related to Integration
Consumerization of IT
“Integration, in terms of problem and solution
patterns, has not changed a great deal in the
last 20 years,” Linthicum writes. Many of
today’s approaches and technologies
function much the same as they did in 1997.
While the functionality has increased and the
prices have dropped, the future gap between
the requirements upon this traditional
technology and what’s actually on the market
will be significant.”
*SnapLogic: http://www.snaplogic.com/resources/white-papers/the-death-of-traditional-data-integration
“[…] you can keep making the same mistakes you’ve made for the past two decades, or you can finally get
smart about integration. But, hey, don’t change for me — change for the business.”1)
Integration is no longer an IT topic only!
11. Integration Design
Process
• Data | Task | Point of Time
Level
• User Interface| Process| Database
Approach
• Build vs Buy | Methodologies | Tools & Resources
12. There are always Data, Tasks and a time dependency
Integration Design : The ProcessTransactionHistory
Account
Opportunity
Price Book
Product
Financials
General
Ledger
Receivables
Assets Payables
Order Management
Pricing Configurator
Order Management
Supply Chain Management
Inventory Procurement
Manufacturing
Neuer Account
Neuer Kunde
Geänderter Customer
Invoice Historie
Credit Information
Invoice Historie
Available to Promise Check
Neue Opportunity
Neue / Geänderte Order
Neue / Geänderte Preisliste
Neue / Geänderte Produkte
Invoices, Products, Quotes,
Pricing, Shipping, Accounts,
Orders, Assets, Credits
Transformation, Validation, Mass
Update, Data Cleansing, Custom
Logic, Alerts & Workflow
Synchron vs Asynchron
Data
Task
Timing
13. User Interface
Integration Design : The right Level
* Mash-up (web application hybrid),
a website or web application that combines
content from more than one source.
Source: https://www.widepedia.com
* Salesforce Canvas,
Concept of the Mash-ups adopted to the
needs of the Enterprises: Authentication,
context based, casses to salesforce API and
UI for interaction, event driven, cross-
domain XHR.
Available in: VF, Chatter, SF1 Mobile
14. Process & Database Level
Integration Design : The right Level
Middleware / Enterprise Service Bus
Call External
Web Service
REST or SOAP API
Data Centric Access Outbound
Messaging
Workflow
WS
Callouts
Web Service
Endpoint
Process
Centric Access
Apex
Class method
Apex Code
ETL / Batch
Bulk API
(REST based)
Delegated
Authentication
Authentication
Source / Assertion
Metadata API
Software Development
Lifecycle
IDE, Source Control
Streaming API
Presence,
Instant Messaging,
Real-time Updates
CTI API
Cloud or On-premise
CTI integration
oData Source
Analytics API
Analytics Tools
Lightning
Connect
Web-Service
Endpoint
15. oData
SOAP/REST
BAPI
iDoc
JCo
JDBC
…
oData
SOAP/REST
oData
SOAP/REST
SAP Integration Best Practices
PI/XI/PO/Direct
SAP Netweaver
CompositeApplicationFramework
LifeCycleManagementInformation Integration
Master Data Management
BI Knowledge Mgmt
People Integration
Multi channel access
Portal Collaboration
Process Integration
Integration
Broker
Business
Process
Management
Application Platform
DB and OS Abstraction
J2EE ABAP
ESB
Rest/SOAP
(A-)Synchron
UI: <iframe/>
16. • SAP provides Data via
SAP Gateway
• PI is acting as a Proxy
• Native SAP Data-Support
The New World: Business driven, agile and efficient
Salesforce Lightning Connect – unlock SAP in Minutes
HTTPS
Request
HTTPS Response
Lightning Connect Data Visualisierung
Object
UI
Apex VF Page SOQL SOSL
Report
Analytics
API
Salesforce Objects
Pricing
MasterData
Customer Order
Material Availability
SAP System
Passthrough
Configuration!
18. SAP Integration:
Stellen Sie Ihre
Backoffice Daten dort zur Verfügung,
wo sie gebraucht werden
Donnerstag, 02.07.2015
Sonja Dingels
SMARTRAC Technology Group
IT Sales Application Manager
19. SMARTRAC - Short Company Overview
SMARTRAC TECHNOLOGY GROUP – ALL RIGHTS RESERVED Page 19
Overview
Salesforce - SAP / ERP Integration
20. SMARTRAC - Short Company Overview
SMARTRAC TECHNOLOGY GROUP – ALL RIGHTS RESERVED Page 20
Overview
21. Key Facts
SMARTRAC TECHNOLOGY GROUP – ALL RIGHTS RESERVED Page 21
Highlights: World‘s leading developer, manufacturer and supplier of RFID inlays and tags for
retail, financial services, public transport, industrial automation, automotive, supply-
chain management, government, access control and many more applications
Largest global production capacity in the RFID industry – over 2.6 billion RFID
transponders per year
Most comprehensive technology portfolio and broadest product range with more than
1,000 patents and patent applications
EUR 272 million revenue in 2014
Workforce approx. 3,600
Management Board: Christian Uhl, CEO, CFO (acting)
Nigel Sealey, COO
Robert Harmzen
HQ and founding year: Amsterdam, The Netherlands, founded in 2000
22. Vision and Mission
SMARTRAC TECHNOLOGY GROUP – ALL RIGHTS RESERVED Page 22
“Empowering the Ecosystem of
Connected Things”
SMARTRAC is the leading RFID company
that makes a broad variety of physical
objects smart, to enable businesses to
identify, authenticate, track and
complement their products with digital
and Web-based services.
23. Our Comprehensive Network
SMARTRAC TECHNOLOGY GROUP – ALL RIGHTS RESERVED Page 23
Global Sales and Customer Service
Local sales, customer service and
technical support in APAC, Americas
and EMEA
Highly skilled RFID industry experts
Sharing of innovation and best
practices around the world
Global Manufacturing Capabilities
#1 in RFID production capacity with sites
in the US, Germany, Thailand, Malaysia
& China
End-to-end quality management from
product design to supply chain
Designed for worldwide geographic
resiliency
25. Key Business Segments and Markets
SMARTRAC TECHNOLOGY GROUP – ALL RIGHTS RESERVED Page 25
Pre-Laminates and eCovers for
electronic Identification (eID) documents
ePassports
eNational ID Cards
eDriver’s Licenses
Government
eVisas
eHealth Cards
eSocial Security Cards
Pre-Laminates, Ticket Inlays and
White Card Products for daily life
Finance, Transport, Access
Automated Fare
Collection
Access Control
Contactless Payment
Loyalty
Leisure & Entertainment
1. #
Inlays and Tags, Hard Tags for industrial
and logistics applications
Asset Management
Automotive
Media Management
Industry
Pharma & Healthcare
Process Control
Supply Chain Management
Inlays and Tags for Product Identification
Item Level Tagging
Brand Protection
Customer Retention
Retail
Merchandise Visibility
Consumer Experience
Product Authentication
27. CRM Anforderungen
SMARTRAC TECHNOLOGY GROUP – ALL RIGHTS RESERVED Page 27
Standardisierte und optimierte Verkaufs- und Umsatzplanung
Einheitliches Reporting über System- und Standort-Grenzen hinweg
Zusammenarbeit zwischen Sales, Customer Support und Produkt Management
Prozesse
Customer Centric
Hohe Transparenz aller Kunden- und Transaktionsdaten für alle Mitarbeiter
Welche Merkmale hat der einzelne Kunde?
Stategic Selling, sowie Cross – und Upside Selling
28. CRM Anforderungen
SMARTRAC TECHNOLOGY GROUP – ALL RIGHTS RESERVED Page 28
Administration
Technologie
Flexible Zuordung der Rollen und Verantwortlichkeiten
Einfach erweiterbar und anpassbar (schnelle Umsetzung)
CRM soll die dynamische Vertriebs-Weiterentwicklung unterstützen
Datenqualität und Datenverfügbar- und nutzbarkeit auf einer einheitlichen und
gemeinsamen Plattform weltweit auch über mobile Endgeräte
Einfache und schnelle Integration in die bestehende IT-Landschaft
Systembetrieb mit geringem internen Aufwand
29. CRM - Heute
SMARTRAC TECHNOLOGY GROUP – ALL RIGHTS RESERVED Page 29
Über 160 Mitarbeiter weltweit aus den Bereichen Sales, Marketing,
Product Management und Customer Service nutzen Salesforce.com aktiv
Vertriebliche Kernprozesse werden durch SFDC unterstützt:
• Opportunity Management
• Sales Forecast und Budget
• Lead- und Case Management
Unternehmensweites Sales Reporting (Actuals):
Alle Kundenaufträge und Rechnungen aus den Quell-ERP Systemen stehen in
Salesforce.com zur Verfügung
Automatisierte ERP Schnittstellen sind implementiert
Salesforce @ SMARTRAC – Stand 2015
30. Salesforce - SAP / ERP Integration
SMARTRAC TECHNOLOGY GROUP – ALL RIGHTS RESERVED Page 30
- Finland (Tampere)
- USA (Fletcher)
- China (Guangzhou)
- Malaysia (Kulim)
- Thailand (Ayutthaya)
- Germany (Frankfurt)
- Germany (Wehnrath)
31. Salesforce – SAP Integration
SMARTRAC TECHNOLOGY GROUP – ALL RIGHTS RESERVED Page 31
Accounts
DEBMAS
Products
MATMAS
Sales Orders
Billings
SD
Forecast
PP
Accounts
Products
Pricebook +
Pricebook Entry
Opportunity
Forecast Data
Custom Objects
Transactional Data
Master Data
Insert / Update Customer
Insert / Update Products / Pricing
Insert / Update Sales Order / Line
Items and Scheduled Items
Insert / Update Billing / Line Items
Transfer Opportunity Forecast
32. Salesforce – SAP Prozesse
SMARTRAC TECHNOLOGY GROUP – ALL RIGHTS RESERVED Page 32
Incoming
Lead
Marketing
Sales
Qualification
Account
Creation
Customer Service
Opportunity
Sales
Production
Planning
OMC
Sales Order
Customer Service
Billing
33. Salesforce – SAP Integration (Account)
SMARTRAC TECHNOLOGY GROUP – ALL RIGHTS RESERVED Page 33
Account Stammdaten
- Firmenbezeichnung
- Adresse, Telefon
- Zahlungs-, Lieferbedingungen
- Sales / Order / Delivery Block
- Account Gruppe
- Account Owner
Real
Time!
34. Salesforce – SAP Integration (Opportunity)
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Opportunity
- Auswahl Account
aus SAP Stammdaten
- Auswahl Produkte
aus SAP Stammdaten
- Forecast nach SAP
zur Produktionsplanung
35. Salesforce - SAP / ERP Integration
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Transaktionsdaten
- Sales Order
- Sales Order Line Items
- Scheduled Items
- Billings
- Billing Line Items
Real
Time!
36. Salesforce – SAP Integration (Reporting)
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Reporting
- 360-Grad-Echtzeitsicht
- Budget (Was ist das Ziel?)
- Forecast (Was war der Ausblick?)
- Sales Orders (Was wurde bestellt?)
- Billings (Was wurde fakturiert?)
37. Salesforce – SAP Integration (Administration)
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Administration
Übersichtliche Benutzeroberfläche
E-Mail Benachrichigungen
Täglicher Status Bericht
38. Common architecture for SAP outbound i:services
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Webservice
Mapping /
Transformation
IDoc
ALE Control
XML
XSLTRFC
RFC
39. Salesforce – SAP Integration
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Global SAP Rollout
• Konfiguation Schnittstelle -> Neue Sales Org(s)
Initiale Account Anlage aus Salesforce nach SAP
• Optimierung der Geschäftsprozesse
Übertrag Salesforce Quote nach SAP
• Bessere „Matching“ Qualität
Salesforce @ SMARTRAC – Ausblick