The document provides an overview of topics covered in a Salesforce training program for non-technical users, including cloud computing concepts, CRM systems, the Salesforce platform, application architecture, security, business processes, data management, analytics, the development lifecycle, and additional Salesforce features. It outlines modules on the user interface, data model, business logic, application security, business processes for leads and cases, data import/export, reporting, sandboxes, and more advanced topics. The training aims to teach non-programmers about using and administering the Salesforce platform.

1. Salesforce Associates
Salesforce Training-Non programmers or Admin track

2. ● What is Cloud computing
● Diff between cloud and normal application
● Advantages of cloud
● Multitenant application
● Types of Cloud Computing
Cloud Computing

3. ● What is CRM
● Types of CRM
● Product lifecycle
CRM

4. ● What is Salesforce?
● Salesforce Vs Force.com
● Salesforce Clouds
● Salesforce editions & licensing
Introduction to Salesforce

5. ● User Interface layer
● Database layer
● Business Layer
● Recruiting Application
Enterprise Application Layers

6. ● Object(Data definition)
● Data(field)types
● Record & External ID’s
● Schema Builder
● Master detail & Lookup relationship
● formula and Roll up summary fields
● Dependent Picklists
● Record types
● Field History tracking
Database Design concepts

7. ● Salesforce Application
● Tabs and types
● Page layouts
User Interface

8. ● User Authentication
● Profiles
● Roles
● Sharing settings
● Permission Set
● Queues & Public Groups
● various UAM scenarios
Security & User Access
Management(UAM)

9. ● Validation Rules
● Workflow Rules
● Approval Process
● Lighting Process Builder
Business Layer

10. ● Web to Lead
● Lead Assignment rules
● Lead Conversion
● Sales Process
Lead Management

11. ● Web to case
● Email to Case
● Case Assignment rules
● Case escalation rules
● Support Process
Case Management

12. ● Data Import Wizard
● Data Loader
Data Management

13. ● Reports
● Dashboards
● Analytic Snapshots
● Custom Report Types
● Report Scheduling & Sharing Concepts
Analytics

14. ● Sandboxes
● Types of Sandboxes
● Deployments techniques
Development Life Cycle

15. ● Multitenant Architecture
● Governor Limits
Cloud Computing Contd...

16. ● Territory Management
● Custom settings, labels & Metadata
● Identity Management & SSO
● Person Accounts
● Chatter
● Communities
● Salesforce and Outlook
● Home Page Layout and Custom links
Miscellaneous