www.magnifictraining.com - "SAP CRM(Customer relationship management)" Online Training contact us:info@magnifictraining.com or+1-6786933994,+1-6786933475, +919052666559,+919052666558 By Real Time Experts from Hyderabad, Bangalore,India,USA,Canada,UK, Australia,South Africa.
2. SAP CRM Functional Course Content
Introduction to SAP CRM
Marketing
Sales
Service
CRM User Interface ( Web UI)
SAP CRM
3. SAP CRM Technical Course Content
SAP CRM Fundamentals
Base Customization of SAP CRM
Experience on SAP CRM User Interface
Customizing SAP CRM
CRM User Interface ( Web UI)
SAP CRM
4. Introduction to SAP CRM
• CRM Customizing Fundamentals
• Over view of CRM Architecture
• Business Partner
• Business categories
• BP Roles & Grouping, BP Relationships
• Business partner Hierarchy
• Organizational Management
• Organizational Model, Org
Determination
• Territory Management
• Territory Hierarchy Levels
5. Introduction to SAP CRM
• Product Master
• Attributes & Set Type, Hierarchies &
Categories,
• Product types, Maintain Products
• Transactional Processing
• Business Transactions
• Item Category
• Activity Management
• Business Activities
• Partner Processing
6. Marketing
• Marketing Planner & Campaign
Management
• Marketing Calendar
• Personalized Mail Forms
• Segment Builder
• Customer Segmentation, Attribute List ,
Info sets
• Product Proposals
• Campaign Automation
• External List Management
• Lead Management
• Lead Questionnaire
7. Sales
• Opportunity Management
• Sales Cycles in Opportunity
management.
• Surveys and Questionnaire in
Opportunity management
• Order Management
• Contract management
• Copying Controls
• Sales Cycle, Tools–Buying Centre &
Sales Agent
• Special functions in order management
8. Service
• Service order management
• Complaints and Returns
• In-House Repair Management
• Installed Base management
• Installed Categories IB
• Components
• Objects, Object Family
• Assign Object Family to IB Category
• Service agreements and service
contracts
• Warranty claims
9. CRM User Interface ( Web UI)
• UI concepts and UI V’s SAP GUI
• Business roles
• Authorization roles
• Navigation bar profile
• Work center link group
• Direct links and logical links
• Enhancing the existing business roles
• Linking business role to org model.
• Transaction launcher
10. SAP CRM Fundamentals
• Introduction to SAP CRM
• Basics and Architecture
• SAP CRM Marketing
• SAPCRM Sales
• SAP CRM Services
• SAP CRM Web Channel
• SAP CRM Partner Channel
Management
• SAP CRM Interaction Center
• SAP CRM Field Applications
• SAP CRM Analytics
11. Base Customization of SAP CRM
• SAP CRM Overview
• Business Partners
• Organizational Management
• Product Master
• Transaction Processing
• Activity Management
• Partner Processing
• Actions
• People Centric CRM
12. Experience on SAP CRM User
Interface
• Describe the different UI elements and
know how to personalize them
• Explain the concept of Business Roles
and know how to maintain them
• Understand the Navigation Bar
• Customizing and how to integrate other
web
• Get a basic understanding of the
architecture of the User Interface
• Understand the UI Configuration Tool
and perform layout changes
• Explain the Design Layer Concept
13. Experience on SAP CRM User
Interface
• Perform customer specific
enhancements with the Easy
Enhancement Workbench
• Explain the Component Enhancement
Concept
• Explain how to create skins to adapt the
UI to your corporate identity
• Understand Web Services and the Web
Service Tool
14. Customizing SAP CRM
• Business Layer
• Generic Interaction Layer: Basics
• Business Object Layer: Transactional
Services
• Enhancement of Data Model with the
Application Enhancement Tool
• Enhancement of Generic Interaction
Layer Components
• Simple Objects
• Presentation Layer
• UI Component Development and
Enhancement Concepts
• Views, View Sets, Custom
Controller,Window, Navigation
15. Customizing SAP CRM
• Component Interface and Usage of
Components
• Cross component Navigation
• Implementation of Value helps
• Editable Overview Pages
• Tables in views
• Transaction context
• Component Enhancement Examples
• UI Types
• Global Data Context
• UI Configuration, Transaction Launcher