Bolkris Solutions offers expert SAP CRM 7.0 training with a 40-hour course available on weekends or weekdays, both online and onsite. The training includes hands-on exercises, real-time case studies, and prepares participants for SAP CRM certification with comprehensive coverage of various CRM modules. Interested individuals can enroll by contacting training@bolkris.com.

1. SAP CRM 7.0
At Bolkris Solutions, our expert SAP consultants provide the best SAP CRM 7.0 training.
• Course Duration: 40 Hrs
• Course Format: Weekends/Weekdays
• Mode of Training:
- Online/Virtual
- Onsite
• Training Methodology: Hands on approach
E-mail us at: training@bolkris.com

2. Course Highlights
SAP CRM 7.0 :
• SAP CRM 7.0 online access
• Hands on training
• Reference course related videos
• Training through slideshows /notes and exercises
• Case Study - Real time business scenario and a typical SAP CRM implementation
case study
• SAP CRM Quiz
• SAP CRM Certification material
• Sample of interview Questions for SAP CRM
• Training Quality Feedback form
• How to use important SAP resources - SAP Service Marketplace, SDN etc
E-mail us at: training@bolkris.com

3. Course Details
• CRM Customizing fundamentals : Account Management, Organizational Management /
determination, Product master, CRM business transactions, Overview of generic functions in
business transactions, Activity management, Partner determination, Actions, Overview of pricing in
CRM, SAP CRM Item Category Customization.
• CRM Marketing : Overview of marketing management in SAP CRM, Marketing Plans and campaign
management, Preparation and Execution of campaigns, Segmentation of business
partners, Marketing attributes creation, Creating target groups, E-mails form, Marketing Product
Proposals, Management and Surveys, Campaign automation, External List Management,.
• CRM Sales : Opportunity management, Copying control, Quotation management, Order
management, Pricing in SAP CRM Sales, Contract management, Rebate processing, Activity
management in SAP CRM Sales.
• CRM Interaction center web client : IC Agent functions, IC Marketing and Sales, IC Service, IC Web
Client Functions and Profiles, Communication Architecture, Agent Inbox, Rule Modeler, Category
Modeler, IC Manager functions.
• CRM Middleware overview : Introduction to the CRM architecture and CRM
Middleware, Connecting an SAP back-end system to an SAP CRM system, CRM
Middleware/Administration Console, mBDoc, Initial, delta, request load, Connecting an external
system using XIF & BW adaptor, Architecture & technical configuration (mobile).
• CRM Service : Maintenance of technical objects, Installed base management, How to create set
types and attributes, Individual objects, Service contract processing, Service agreements.
E-mail us at: training@bolkris.com

4. Course Details (Contd.)
• CRM Web user interface : SAP CRM User Interface Overview, UI Concept, Customizing of Business
Roles, Navigation Bar Customizing and Transaction Launcher, Architecture, UI
Configuration, Application Enhancement Tool and Easy Enhancement Workbench, Component
Enhancement Concept, Skin Configuration.
• CRM E-commerce (Web Channel) :
(E-Marketing) : Catalog Management, Content Management, Personalization, Email & Web
Campaigns
(E-sales) : Quotation & Order Management, Shopping Basket Management, Pricing &
Contracts, Selling via Partners
(E-service) : Service Order Management, Installed Base, Complaints & Returns, Billing &
Payment, Account Self Service
• SAP CRM Mobile : SAP Field Applications (with focus on Mobile Service), Order management, Field
support & Difference between ERP CRM and Mobile CRM.
• Integration concepts : SAP CRM integration with SAP SD, BW, EP, NW and other SAP systems.
• Overview of Important SAP CRM Table names.
E-mail us at: training@bolkris.com

5. To enroll for this course,
contact us at: training@bolkris.com
www.bolkris.com, find us on Linkedin