Maris Sanford is seeking a new full-time position utilizing her skills in office administration, customer service, and communications. She currently works as the office manager, dispatcher, and customer service representative for a plumbing franchise company. She has superior phone and verbal skills, proficiency with Microsoft Office programs, and excellent written communication abilities. Additionally, she manages one assistant and four technicians, conducts weekly staff meetings, and maintains vehicle and equipment logs.

1. 530-575-9107 Maris Sanford sunfamilyx@hotmail.com
103 Perseverance Mine Ct. Nevada City, Ca. 95959
Career Objective- I would like a position in a professional environment where I may utilize
my many talents and abilities in office administration, customer service and
communications. I am the office manager, dispatcher and customer service representative
for a plumbing franchise company and am seeking new permanent fulltime employment.
Skills:
 Superior phone and verbal skills culminating in 98% scheduled appointments,
consistent follow-upand booking of service proposals.
 Data entry, billing, bank deposits, accounts receivablesand collections.
 Proficient with Word, 65wpm, Outlook and some Excel
 Excellent writtencommunicationskills for preparing bids and proposals, customer
correspondence and daily documentation of customer follow-ups.
 Manage one office assistant and four service techs, reviewing their invoicing, job
performance and customer feedback to insure continuity of services.
 Conduct weekly staff meetings including discussionsof performance improvements
and acknowledgments for accomplishments and goals met.
 Record usage of service vehicles for service maintenance.
 Maintain equipment log for check-ins/check-outs.
Special Abilities:
 Excellent skill in customer relations; I am resolution-oriented resulting in high
customer return.
 Identify and create protocols to increase efficiency and work production.
 Smart, fast learner and hard worker.
 Straight-forward communicator and calm under pressure.
 Basic bookkeeping skills for account balance/receivables/payables/petty cash
 Accurate digital transcriptionist
Achievements:
 Produced a follow-up system for service recommendations,proposals and annual
maintenance services resultingin continued average annual revenue increase of 10%.
 Developed a phone script now being adopted into the national Dwyer Group training
programs for all twelve of their franchise concepts.
 Assisted in software transition of business operations from Zware to Service Titan.
 Created a proceduressystemto insure proper protocol, documentation and
accountability to the state for a Medi-Cal-funded services provider.
Education:
 Sierra College – General Education credits, 4.00 GPA
 Folsom Lake College – Accounting classes
 High School diploma; Major: Veterinary Science
Hobbies & Community Involvements:
 Walking, hiking, camping, backpacking, kayaking, swimming, crochet, knitting,
drawing
 Volunteer guidance counsel for women in need of drug and alcohol rehabilitation
 Treasurer; a local non-profit organization
 Annual Yuba River Clean-Up
 Greeter – Annual Open Studio and Art Tours in Nevada County