Chad Dean has over 20 years of experience in banking and customer service. His objectives are to engage clients through meaningful conversations to uncover their needs, and to share best practices with teammates. As a banker, he assisted clients in reaching financial goals and strengthened relationships through referrals. He also led teller teams and received awards for operational excellence and client referrals. Earlier in his career, he held management roles at FedEx Kinko's where he exceeded sales goals and conducted reviews. He served in the Air Force where he supervised surveillance technicians and ensured high data quality.

1. Chad Dean
Objectives Strive for success by engaging clients in meaningful conversations. Be
the best partner by sharing best practices with teammates and
internal partners.
I will develop and deepen existing relationships by uncovering both the
anticipated and unanticipated needs of our clients
Experience SunTrust Bank - May 2006 – March 2016, Fort Myers, Florida
Positions held: Assistant Branch Manager, Client Service Manager,
Teller Coordinator, Client Service Specialist, Financial Services
Representative
Assisted clients in financial growth and reaching their goals by
uncovering opportunities by way of consultative conversations.
Taking proactive actions to strengthen and broaden existing client base by
making referrals, uncovering needs and leveraging my team and Line of
Business partners, including Business Banking, Financial Advisors, Private
Wealth Management, Merchant Processing and Mortgage departments.
Consistent delivery of outstanding client service, both personally and as a
team. As champion and coach when the program first rolled out, I led the
team and recognized service opportunities that were uncovered by the
program and worked to both improve action items and commend great
service.
Assisted the Branch Manager and as Client Service Manager took the lead
in coaching and reviews of the teller team.
Maintained a strong track record of operational excellence on the teller line
and in my platform duties, by adhering to operational guidelines. Rank of
number 1 in Area 5 for 2011.
In my various roles as a teller, I consistently lead the area in closed teller
referrals and coached the team at those branches to do the same. This
also allowed my progression to participate in the Professional Teller
Program.
Fed-Ex Kinko’s - September 1995 - May 2006, Fort Myers, Florida
Positions Held: Assistant Center Manager, Computer Services
Manager, Production Manager
Led Client Service & Product Excellence by implementing a quality review
process that ensured that several teammates would review an order
before reaching the client as well as routine audits of orders in production
and orders that were complete.
Responsible for attaining and exceeding monthly sales goals by motivating
and leading by example in up-selling and product enhancement as well as
retaining and growing our client base.
Conducting and writing of reviews as well as conducting both coaching
and performance management sessions

2. United States Air Force, 1991 – 1995, Reykjavik, Iceland
Air Surveillance Technician – Data Quality Manager
Responsible for supervising and scheduling a crew of three to six
surveillance technicians – some of who outranked me
Responsible for maintaining and adjusting data quality of Air Defense
Radar under our control
Lowest Ranking Air Force Airman ever to be offered the position of Air
Surveillance Technician and Data Quality Manager – a position that had
normally be held by senior Enlisted or junior Officers
Awards SunTrust SWFL ‘The President’s Club’ (7 times)
Excellence in Teller Team Referrals & Branch Service Excellence
2010 SunTrust Showcase Branch for GCTC
2011 SunTrust Advanced Teller Program
Life Health & Annuity License
Air Force Achievement Medal
Air Force Commendation Medal
Education Armwood High School, Brandon, Florida - June 1987 – June 1991
High School Diploma
References References available
Chad Dean