Idell Gonzalez has over 13 years of experience managing cage and count room operations at Jerry's Nugget Casino in Las Vegas. She holds an MBA and Bachelor's degree in Business Administration. Gonzalez increased check cashing volume by over 30% in four years while reducing fraud from 10% to 1% of transactions. She streamlined processes to reduce labor costs and improve customer satisfaction. Gonzalez analyzes cash levels, creates change orders, and directs 21 team members across two departments. She provides leadership development, boosts staff motivation, and ensures regulatory compliance and excellent customer service.

1. IDELL P. GONZALEZ, M.B.A.
6028 Darkfeather Wy • Las Vegas, Nevada 89139
702-300-1489 • gonzalezidell@yahoo.com Linkedin.com/idellgonzalez
Objective:
Utilize my MBA and management expertise at a growth oriented organization in a position in
leadership, operations, and guest services.
Qualifications:
• Effectively executed change management and creative problem solving. Increased
check cashing volume by 30% in the first year, 15% in the second year,20% in the third
year and an additional 30% in the fourth year while at the same time reducing fraud
from 10% to 1% of all transactions.
• College graduate with training in business administration with an expertise in
accounting, finance, and statistical analysis;
• MBA; 13 years in a gaming department head capacity; Cage and Count Room
management, Financial and Ratio Analysis; Quantitative analysis, Budget & Cost
Analysis; Team building and Leadership development; Microsoft windows applications
including Word, Excel spreadsheets, a Power Point presentation expert and Outlook.
PROFESSIONAL WORK OF EXPERIENCE
March 2007 to Present
Jerry's Nugget Casino-Las Vegas, Nevada
Director of Cage Operations
• Effectively streamlined processes and procedures which resulted in labor cost savings
and improved customer satisfaction; a direct correlation for increased customer loyalty.
Created more unity amongst team members by creating consistent yet harmonious
working environment.
• Analyzed, monitored and managed cash levels on hand for use in the casino on a daily
basis. Created change order forms from the bank when cash or coin was needed at
periods of high business levels.
• Directed all activities of two departments including Cage Shift Managers, Count Manager,
Lead Count Attendants, Lead Cage Cashiers, Cage Cashiers and Count Room Attendants.
21 team members total. Leadership development for all team members with a manager
title.
• Leadership roles boosted motivation of staff, created excellent customer service and
compliance with established regulations, scheduled, hired, trained, conducted company
wide and departmental Title 31/AML training sessions, customer service and counterfeit
bill training sessions, mentored, counseled and terminated staff members.

2. EDUCATION
UNIVERSITY OF PHOENIX, LAS VEGAS , Nevada-August 2014
Master of Business Administration
UNIVERSITY OF PHOENIX, LAS VEGAS , Nevada-June 2011
Bachelor of Science in Business Administration Bachelors degree
AWARDS & ACTIVITIES
Received customer service awards from the Chamber of Commerce in 2011 and 2013 for
outstanding customer service.
Hiking at Red Rock, local entertainment, cooking Puerto Rican food, snowboarding, traveling,
and spending time with family/friends.