1. Zandrea Dover
3175 NE Saber Bend, OR 97701 541-678-4958 Zandrea.Dover@yahoo.com
QualificationsSummary
Was an Administrative AssistantinCommunityLearningDepartmentatCentral OregonCommunity
College. Teamplayer,helpinassemblingteachingmaterialsforinstructors,processincoming
informationfromstudentsforinstructorevaluations,provide administrative supporttothe department
ineditingdepartmentformsandbrochures,andmaintainingrecords.
Relevant Skills and Experience
Administrative
 Servedasthe primaryreceptiontothe public
 Managed multiplephone lines
 Instructedandassistednewstudents inaccessinginformationtheymayneedasnew students
 Producedrostersandreports,forms,correspondence,andlimitedcopyandgraphicsforfliers
or otheroffice needs
 Providedadministrative supporttothe departmentinthe areasof trainingand supervisionof
employees,creatingandeditingdepartmentformsandbrochures,andmaintainingrecords.
 Scheduledandconfirmedappointmentsforclients,customers,orsupervisors
 Mailednewsletters,promotional material,orotherinformation
 Eventplanning
CustomerService
 Conferred withcustomersbytelephone orinpersontoprovide informationaboutproductsor
services
 Answereddetailedquestionsaboutservicesoffered
 Coordinatedspecial events
 Workedwithcustomerswhoare frustrated,angryand/orconfused,todiffusethe situationand
provide the customerwithapositive experience.
Education
Central Oregon CommunityCollege Bend,OR June 2015
Associate of General Studies
EmploymentHistory
Data Entry Specialist Excel Futures Bend,OR
Administrative Assistant Central OregonCommunityCollege Bend,OR
CustomerService DollarTree Bend,OR
Supervisoron shift AspenRidge Bend,OR