Joann Wasson is applying for a customer service position and has extensive experience managing large customer service operations. She gained valuable skills as a Quality Analyst, including developing strategies to address customer service issues. Wasson has in-depth knowledge of tools and procedures for managing call centers. She is able to quickly produce results in new environments using strong technical and communication skills. She is interested in discussing how she can use her background to help the organization succeed.

1. JOANN WASSON
7920 Bayonet Circle Apt A, Fort Carson, CO 80913
Cell: 7192917900 - Joann.Wasson@Outlook.com
Dear Hiring Manager,
I am a highly skilled Customer Service Manager with substantial experience in the implementation
and management of large-scale customer service operations as well as fulfilling strategies. The extent
of my knowledge is significant and covers a broad range of administrative and technical skills in
several key areas including database applications, automated phone systems, fulfillment tracking and
quality assurance best practices. My experience in this field would guarantee a strong and stable
growth for your origination.
In my previous role as a Quality Analyst, I gained the knowledge and experience I need to hit the
ground running and start making an immediate contribution right away. The following are just a few
highlights of my professional skills and achievements that I hope to bring to your company:
• Established skill in detecting critical customer service deficiencies and developing
preventive strategies and solutions for high-end customer and vendor support.
• In-depth knowledge of the specialized tools, devices, and procedures used to successfully
manage a large number of Representatives within a customer service call center.
• Exceptional capacity to enter new environments and begin to produce clear-cut results right
from the start with well developed technical and communication skill.
My resume will show you many others.
I would welcome the opportunity to speak with you to discuss how my background could make a
major impact on your organization's success. I look forward to hearing from you, and thank you for
your time.
Sincerely,
Joann Wasson