1. Stacy Mix
502 West River Rd #120
Hooksett, NH 03106
603-828-8826
Hannah102605@yahoo.com
PROFESSIONAL SUMMARY: To further develop my professional experience and leadership skills with
the goal of advancement to a position of management.
PROFESSIONAL EXPERIENCE
Customer Service Supervisor – Eversource, Manchester, NH (Dec '10 to present)
• Responsible for training and mentoring 10-14 team members to successfully execute
their role as a customer service representative
• Monitor direct reports performance and conformance standards
• Monitor work time, approve payroll, approve schedule deviations and the use of
personal time consistent with call center norms
• Working knowledge of C2, Lotus Notes, CORE reports, and Empower on a daily basis
• Responsible for coaching sessions each week with customer service representatives, as
well as all documentation
• Temporary fill role of acting exempt supervisor overseeing day to day operations of 40
CSRs in manager’s absence
Credit Supervisor- Eversource, Manchester, NH (Oct. ’12 to Oct. ’12)
• Temporary filled in for Eversource credit supervisor in another team lead absence.
Assisted with credit calls transferred from the customer service representatives
• Handled calls from town agencies in regards to customer’s accounts
• Responsible for setting up payment arrangements for customer’s while adhering to
company’s standards
Customer Service Representative IV – Eversource, Manchester, NH (Nov '07 to Dec '10)
• Support customer service teams as a “Team Lead” to assist employees with any
questions
• Assist customers with creating budget plans and payment arrangement to adhere to the
customer’s monetary needs while staying within the company guidelines of Eversouce
• Responsible for storm restoration assignments
• Adhere to all safety policies set forth by Eversource
Receiving Manager- Wal-Mart Logistics - Raymond, NH (Jan '03 to Nov '07)
• Managed the Logistics department consisting of 27 associates and 1 supervisor
• Ensured accurate and timely delivery of merchandise to 80 Wal-Mart retail locations
• Enhanced department quality, accuracy, adherence to schedules and customer
satisfaction results
• Conducted daily safety audits and prepared all department paperwork
• Responsible for associate evaluations as well as conducting them with the associates
• Interviewed candidates applying with the company and scheduled follow up interviews
when applicable
Breakpack Manager – Wal-Mart Logistics - Raymond, NH (Jan '01 to Jan '03)
• Managed a department of 40 associates and one supervisor

2. Stacy Mix
502 West River Rd #120
Hooksett, NH 03106
603-828-8826
Hannah102605@yahoo.com
• Ensured schedule for merchandise distribution to retail locations was met
• Enhanced department productivity and accuracy, as well as associate attendance and
punctuality result
• Scheduled associates according to department requirements in order to ensure work
completion and cost effectiveness
SKILLS PROFILE
• Extensive experience in customer service and employee development
• Ability to multi-task, analyze complex information, work within time constraints
• Results driven, goal orientated, self-motivated and committed to excellence
• Organizational and Administration skills
• Proficient with Microsoft Office applications, including Word, Excel, and PowerPoint
• Proficient in C2, CORE, SAGE, Empower, Legacy, Fieldnet and Mobius
EDUCATION
Southern New Hampshire –Manchester, NH (May '12 to present)
A.S. in Business Administration,
• Key Course work completed in Human Relations in Administration, Human Resource Management,
Principles of Management and Introduction to Marketing