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- 1. Professional Excellence Program Session8: Role of an Individual Contributor & Skill Matrix 14 May 2013
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- 3. SESSION CONTENT • Roleof an Individual Contributor • Competency Matrix – Basic Concepts & Key Competency Requirements • Emotional Intelligence Professional Excellence Program Session 8: Role of an Individual Contributor & Skill Matrix 3
- 4. BACK HOME… The Dabbawallasare masters of their art! Back Home …. The spirit of Mumbai Dabbawala Professional Excellence Program 4Session 8: Role of an Individual Contributor & Skill Matrix
- 5. • Work isWorship • Customer is GOD • No Alternate to Hard work • Importance of Human Values PRINCIPLES OF THEIR WORK Professional Excellence Program 5Session 8: Role of an Individual Contributor & Skill Matrix
- 6. REASONS FOR THEIR SUCCESS Commit ments Consistency 100 % Execution Passion Complete Customer Satisfaction Accuracy Dedication Time Manage ment REASONSOF THEIR SUCCESS Facts • Employee Strength: 5000 • Number of Tiffins: 2,00,000 Tiffin Boxes • Six Sigma performance : (99.99966) • Technological Backup: Nil • Cost of service: Rs. 350/- to 400/- per month • Earnings : Rs. 6000/- to 7000/- per month Professional Excellence Program 6Session 8: Role of an Individual Contributor & Skill Matrix
- 7. Professional Excellence Program7Session 8: Role of an Individual Contributor & Skill Matrix
- 8. THE PIE PRINCIPLE Performance Image Exposure ProfessionalExcellence Program 8Session 8: Role of an Individual Contributor & Skill Matrix
- 9. Consistently Deliver Overand Beyond • Do Everything With a Sense of Urgency and Drive to Win • Create a Difference on Every Job • Challenge Status Quo • Make Excellence a Habit PERFORMANCE Constantly Raise Your Bar Professional Excellence Program 9Session 8: Role of an Individual Contributor & Skill Matrix
- 10. Push In the PackFront of the Pack Pull Out of the Pack • Supporting the Boss • Helping Others Win • Mentors/Sponsors • Becoming a Role Model BREAK OUT OF THE PACK Professional Excellence Program 10Session 8: Role of an Individual Contributor & Skill Matrix
- 11. • What IsIt That Makes My Services Valuable? • What Qualities or Characteristics Make Me Distinct? • What Accomplishments Have I Had That Stand Out? • What Do My Colleagues and Friends Think of Me? ASK YOURSELF EVERYDAY Hard Work Is Not Enough to Differentiate Professional Excellence Program 11Session 8: Role of an Individual Contributor & Skill Matrix
- 12. Everything begins witha dream, a vision and a mission. But when we dream collectively, miracles take place. It is all about Discovering Passion, Realigning Vision, Unleashing Creativity, Connecting Dreams, Experiences and Sharing ideas. IT’S TIME WE BEGIN TO LOOK AT THE BIGGER PICTURE Professional Excellence Program 12Session 8: Role of an Individual Contributor & Skill Matrix
- 13. Professional Excellence Program13Session 8: Role of an Individual Contributor & Skill Matrix
- 14. Do we JUSTwant to be a part of HISTORY OR Those who create HISTORY like The ROMANS, USA , CHINA , Dabbawala, Sterlite Professional Excellence Program 14Session 8: Role of an Individual Contributor & Skill Matrix
- 15. • The onlyway to create history is to ensure Excellence in whatever each of us do Professional Excellence Program 15Session 8: Role of an Individual Contributor & Skill Matrix
- 16. EXCELLENCE Professional Excellence Program16Session 8: Role of an Individual Contributor & Skill Matrix
- 17. Professional Excellence Program17Session 8: Role of an Individual Contributor & Skill Matrix
- 18. ACHIEVING PROFESSIONAL EXCELLENCE MODEL ProfessionalExcellence Program 18Session 8: Role of an Individual Contributor & Skill Matrix
- 19. DEVELOPMENT DIMENSION Professional ExcellenceProgram 19Session 8: Role of an Individual Contributor & Skill Matrix
- 20. THE BEHAVIORAL ICEBERG Observable Behavior Competencies Knowledge Attitudes/ Traits Aptitudes Skills Professional Excellence Program 20Session 8: Role of an Individual Contributor & Skill Matrix
- 21. FACTORS AFFECTING COMPETENCY ProfessionalExcellence Program 21Session 8: Role of an Individual Contributor & Skill Matrix
- 22. TYPES OF COMPETENCIES Informationand understanding needed to fulfill the responsibilities Acquired ability or experience needed to fulfill the responsibilities Way of thinking or behaving needed to fulfill the responsibilities Natural ability that prepares the person to fulfill the responsibilities Aptitudes Attitudes Skills Knowledge Professional Excellence Program 22Session 8: Role of an Individual Contributor & Skill Matrix
- 23. COMPETENCY CLUSTERS Business Knowledge Communication Proactivity Collaboration Result CustomerFocus Leadership Innovation Conceptual Thinking Stamina & Adaptability Focus Professional Excellence Program 23Session 8: Role of an Individual Contributor & Skill Matrix
- 24. COMPETENCY MAPPING: FLOWCHART Role Clarification Job Description Competencies reqd. for the Job Competencies a Job Holder has Competency Mapping Bridging the Competency Gap Professional Excellence Program 24Session 8: Role of an Individual Contributor & Skill Matrix
- 25. • What traitwere you proud to say describes you as an Individual Contributor? • Was there any trait you would not consider desirable for an Individual Contributor? • What trait are you trying to make more descriptive of you? ROLE OF AN INDIVIDUAL CONTRIBUTOR IN COMPETENCY DEVELOPMENTKnowledge Skills Attitude Attributes Professional Excellence Program 25Session 8: Role of an Individual Contributor & Skill Matrix
- 26. PEP Session 8:Role of an Individual Contributor & Skill Matrix Competencies.doc Professional Excellence Program 26 SELF ASSESSMENT Session 8: Role of an Individual Contributor & Skill Matrix
- 27. Emotional Intelligence Professional ExcellenceProgram 27Session 8: Role of an Individual Contributor & Skill Matrix
- 28. DEFINITION Emotional Intelligence, alsocalled EI and often measured as an Emotional Intelligence Quotient (EQ), describes an ability, capacity, or skill assess, and manage the emotions of one's self, of others, and of groups. Professional Excellence Program 28Session 8: Role of an Individual Contributor & Skill Matrix
- 29. FOUR COMPONENTS OFEI Professional Excellence Program 29 SELF OTHER PERSONAL COMPETENCE SOCIAL COMPETENCE RECOGNITION 1) Self Awareness 2) Social Awareness • Emotional Self – awareness • Empathy • Accurate Self – awareness • Service Orientation • Self - confidence • Organizational awareness REGULATION 3) Self Management 4) Relationship Management • Self Control • Developing others • Trustworthiness • Influence • Conscientiousness • Communication • Adaptability • Conflict Management • Achievement Drive • Leadership • Initiative • Change catalyst • Building bonds • Team work & collaboration Session 8: Role of an Individual Contributor & Skill Matrix
- 30. EMOTIONAL SKILLS MANAGERSSHOULD LEARN EMOTIONAL COMPETENCY EMOTIONAL MATURITY EMOTIONAL SENSITIVITY Professional Excellence Program 30Session 8: Role of an Individual Contributor & Skill Matrix
- 31. EMOTIONAL COMPETENCY • TacklingEmotional • Upsets High Self-esteem • Handling Egoism • Handling Inferiority Complex Professional Excellence Program 31Session 8: Role of an Individual Contributor & Skill Matrix
- 32. EMOTIONAL MATURITY • Self-Awareness •Developing Others • Delaying Gratification • Adaptability and Flexibility Professional Excellence Program 32Session 8: Role of an Individual Contributor & Skill Matrix
- 33. EMOTIONAL SENSITIVITY • UnderstandingThreshold of Emotional Stimulation Empathy • Improving Inter-personal Relations • Communicability of Emotions Professional Excellence Program 33Session 8: Role of an Individual Contributor & Skill Matrix
- 34. • Human ResourcesPlanning • Leadership • Training & Learning • Customer Relations and Customer Service • Corporate Culture • Emotional Support Professional Excellence Program 34 APPLYING EI IN BUSINESS ORGANIZATION Session 8: Role of an Individual Contributor & Skill Matrix
- 35. • “If onlyI had a different job …” • “If only I had finished graduation …” •“If only I had been handsome/beautiful …” •“If only my spouse had stopped drinking …” •“If only I had been born rich and famous…” • “If only I had good contacts…” • “If only I had better friends …” • “If only I had married someone else …” Professional Excellence Program 35 ATTITUDE OF A LOW EQ PERSON Session 8: Role of an Individual Contributor & Skill Matrix
- 36. •A time tobe aggressive and a time to be passive • A time to wait and a time to watch • A time to be together and a time to be alone • A time to fight and a time to love • A time to work and a time to play • A time to cry and a time to laugh • A time to confront and a time to withdraw • A time to speak and a time to be silent •A time to be patient and a time to decide Professional Excellence Program 36 ATTITUDE OF A HIGH EQ PERSON Session 8: Role of an Individual Contributor & Skill Matrix
- 37. 1) Taking thetime for mindfulness 2) Recognizing and naming emotions 3) Understanding the causes of feelings 4) Differentiating between emotion and the need to take action 5) Preventing depression through “learned optimism” 6) Managing anger through learned behavior or distraction techniques 7) Listening for the lessons of feelings 8) Using “gut feelings” in decision making 9) Developing listening skills Professional Excellence Program 37 NINE STRATEGIES FOR PROMOTING EMOTIONAL INTELLIGENCE Session 8: Role of an Individual Contributor & Skill Matrix
- 38. Emotional Intelligence Test ProfessionalExcellence Program 38Session 8: Role of an Individual Contributor & Skill Matrix
- 39. YOU ARE THECEO OF YOUR CAREER Professional Excellence Program 39Session 8: Role of an Individual Contributor & Skill Matrix
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