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©LivingEnterprise,Inc.2014.Allrightsreserved
Making Transformational Urban
Impact
A Framework for developing
innovative recommendations
©LivingEnterprise,Inc.2014.Allrightsreserved
Overall
Approach:
Developing
Recommendations
• Opportunity to shape Urban Planning
– For positive, enduring and sustainable and impact.
• Systemic Thinking informs the recommendations.
– Effective outcomes in sectors can be attributed to well-
designed and healthy systems.
– Correspondingly, dysfunction, and unsustainable
performance can be traced to not using Systems
approaches.
– Use Principles and Best practices of Systems Innovation
– Leverage knowledge of Systems Transformation and
Change for effective impact.
• Revisit Conventional Wisdom
– Recommend Paradigm-shifting, Visionary, and
Transformational Solutions
• Frame the Recommendations Exercise
– Identify Key Questions that guide the Discovery and
Analysis.
– Plan actionable use of Recommendations.
• Separate Analysis from Recommendations Report
– Leverage Data to support Analysis.
©LivingEnterprise,Inc.2014.Allrightsreserved
Analysis:
Context of Sector
• All Sectors are considered to be complex Systems-of-Systems.
– They serve the larger objectives of the City and therefore
deliver services that help the City achieve its overall
objectives.
– The purpose/objectives/goals of the Sector derive from the
overall goals of the City.
– Sectors are deeply inter-related to one or more of the other
Sectors that serve the City that are being considered during
the planning exercise.
• Opportunity to develop synergy among sectors for a more
effective systemic impact.
– Solutions and recommendations should be considered jointly
with other sectors in this light.
• Understand Trends and Forces shaping the Context and inter-
related sectors
– Impact/influence on the Sector under investigation.
• Understand the Role of the City in the Sector
– Platform Manager (Custodian of the Commons – Design, Plan and
Implement and Operate)
– Services Provider (Part of the Services Ecosystem alongside Private
and Citizen providers)
– Governance for the Sector (Policy-making and shaping)
©LivingEnterprise,Inc.2014.Allrightsreserved
Assessment:
A Reference Model
• Use a high-level Framework to describe and assess the
performance of the Sector
– Develop a Performance Assessment Framework and
Benchmarks to guide Assessment
– Describe what is expected of the Sector in Qualitative and
Quantitative terms.
• The following high-level model is adequate to highlight key
Issues, Concerns and Opportunities (Include all entities
including those not a part of the City)
– Targeted Stakeholders and their Needs
– Solutions and Services offered by the Sector (Public,
Private, and Citizen).
– Systems and Sub-Systems that serve the Sector
– Sector Management
– Sector Governance
©LivingEnterprise,Inc.2014.Allrightsreserved
Historical
Evolution of
Sector:
an Analysis
• Describe the Historical Evolution of the Sector. Identify:
– Key events,
– Entities involved
– Investments
– Big shifts or, tipping points.
• Use multiple lenses to develop holistic perspective
– Social / Demographic
– Technological
– Economic
– Environmental
– Political
– Values (e.g. – Sustainability, Equality of Access etc.,)
• Analyze and Understand
– Forces that have shaped the sector
– Conventional Wisdom and Core Perspectives that have
guided the development of the sector and how these ideas
might have changed over time.
©LivingEnterprise,Inc.2014.Allrightsreserved
Current-State:
Description,
Assessment and Plans
• Describe the current-state of the sector
– Using the reference model described earlier
– As much detail as possible.
• Critique and analyze current-state
– With respect to the objectives and performance expectations
– Identify Positive aspects of design and performance
– Identify Gaps and Dysfunction – and their criticality now.
• Identify ongoing and planned Interventions
– Ongoing Projects (refer to reference model)
– Planned Investments (refer to reference model)
• Identify Core Metaphors that inform the design.
– This step is critical to understanding the conventional
wisdom, paradigms, and thinking that drives current
performance and what will need to change if we expect a
different outcome in future.
©LivingEnterprise,Inc.2014.Allrightsreserved
Emerging
Issues
Expected
Future
Impact
Analysis
• Describe emerging trends
– Social / Demographic
– Technological
– Economic
– Environmental
– Political
– Values (e.g. – Sustainability, Equality of Access etc.,)
• Identify the Forces that are driving the trends
– Critically assess their strengths
– Potential Impact on Performance
• Conduct an Impact Analysis
– Describe and critique the expected Future
– With respect to current performance expectations
– Suitability for the Future.
– Identify Critical Issues, Challenges, and Opportunities.
©LivingEnterprise,Inc.2014.Allrightsreserved
Envision:
The Desired Future
• A Future Vision should inform recommendations
– Should foster alternative and paradigm-shifting
possibilities.
• Collaboratively develop Vision
– Involve stakeholders.
– Vision should be informed by visions for inter-related
sectors.
• Align with the Vision for the City
• Transition from conventional wisdom
– Ideas that have caused dysfunction or
– Ideas not in alignment with shifts in current
– Align with expected futures.
©LivingEnterprise,Inc.2014.Allrightsreserved
Developing
Recommendations
The Three
Horizons
Framework
STRATEGIC FIT
TIM
EHorizon 1 is challenged by changing conditions
and there is strong innovation opportunity taken by
Horizon 2. However, each wave of innovation is
captured by Horizon 1 and applied to extend its
life. This may go on for several cycles.
Horizon 3 remains in the background since it is so
different from Horizon 1 that there is no place for it
in the mainstream. It continues to languish in the
margins until a much more fundamental and long
term change occurs.
©LivingEnterprise,Inc.2014.Allrightsreserved
Recommendations
Solution Design
Principles
• Principles not Designs
– Design of complex solutions requires extensive effort
– Recommendations specify the principles to be used in
eventual design.
• Recommendations address
– Key Issues and Challenges
– Opportunities identified in Analysis activities.
– Future-shaping ideas
• Organized along lines of System Model:
– Stakeholders and their Needs including behavioral changes.
– Solutions and Services offered by the Sector (Public, Private,
and Citizen).
– Systems and Sub-Systems that serve the Sector
– Sector Management – Operational Solutions, Changes in
Management Structure etc..
– Sector Governance – Strategic and Policy-level
recommendations
©LivingEnterprise,Inc.2014.Allrightsreserved
Solutions
Evaluation and
Prioritization
• Assess Solutions along three dimensions
– Desirability
– Feasibility
– Viability
• Develop detailed Criteria for each of the three dimensions
– Qualitative – Give some numerical Value
– Quantitative
• Assess potential Impact
– To help comparing recommendations
– On Sector
– On other related Sectors
– On overall Goals of City
• Depict Solutions graphically.
©LivingEnterprise,Inc.2014.Allrightsreserved
thank you!
Sudhir Desai, Principal
www.livingenterprise.net

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Urban Impact Framework

  • 2. ©LivingEnterprise,Inc.2014.Allrightsreserved Overall Approach: Developing Recommendations • Opportunity to shape Urban Planning – For positive, enduring and sustainable and impact. • Systemic Thinking informs the recommendations. – Effective outcomes in sectors can be attributed to well- designed and healthy systems. – Correspondingly, dysfunction, and unsustainable performance can be traced to not using Systems approaches. – Use Principles and Best practices of Systems Innovation – Leverage knowledge of Systems Transformation and Change for effective impact. • Revisit Conventional Wisdom – Recommend Paradigm-shifting, Visionary, and Transformational Solutions • Frame the Recommendations Exercise – Identify Key Questions that guide the Discovery and Analysis. – Plan actionable use of Recommendations. • Separate Analysis from Recommendations Report – Leverage Data to support Analysis.
  • 3. ©LivingEnterprise,Inc.2014.Allrightsreserved Analysis: Context of Sector • All Sectors are considered to be complex Systems-of-Systems. – They serve the larger objectives of the City and therefore deliver services that help the City achieve its overall objectives. – The purpose/objectives/goals of the Sector derive from the overall goals of the City. – Sectors are deeply inter-related to one or more of the other Sectors that serve the City that are being considered during the planning exercise. • Opportunity to develop synergy among sectors for a more effective systemic impact. – Solutions and recommendations should be considered jointly with other sectors in this light. • Understand Trends and Forces shaping the Context and inter- related sectors – Impact/influence on the Sector under investigation. • Understand the Role of the City in the Sector – Platform Manager (Custodian of the Commons – Design, Plan and Implement and Operate) – Services Provider (Part of the Services Ecosystem alongside Private and Citizen providers) – Governance for the Sector (Policy-making and shaping)
  • 4. ©LivingEnterprise,Inc.2014.Allrightsreserved Assessment: A Reference Model • Use a high-level Framework to describe and assess the performance of the Sector – Develop a Performance Assessment Framework and Benchmarks to guide Assessment – Describe what is expected of the Sector in Qualitative and Quantitative terms. • The following high-level model is adequate to highlight key Issues, Concerns and Opportunities (Include all entities including those not a part of the City) – Targeted Stakeholders and their Needs – Solutions and Services offered by the Sector (Public, Private, and Citizen). – Systems and Sub-Systems that serve the Sector – Sector Management – Sector Governance
  • 5. ©LivingEnterprise,Inc.2014.Allrightsreserved Historical Evolution of Sector: an Analysis • Describe the Historical Evolution of the Sector. Identify: – Key events, – Entities involved – Investments – Big shifts or, tipping points. • Use multiple lenses to develop holistic perspective – Social / Demographic – Technological – Economic – Environmental – Political – Values (e.g. – Sustainability, Equality of Access etc.,) • Analyze and Understand – Forces that have shaped the sector – Conventional Wisdom and Core Perspectives that have guided the development of the sector and how these ideas might have changed over time.
  • 6. ©LivingEnterprise,Inc.2014.Allrightsreserved Current-State: Description, Assessment and Plans • Describe the current-state of the sector – Using the reference model described earlier – As much detail as possible. • Critique and analyze current-state – With respect to the objectives and performance expectations – Identify Positive aspects of design and performance – Identify Gaps and Dysfunction – and their criticality now. • Identify ongoing and planned Interventions – Ongoing Projects (refer to reference model) – Planned Investments (refer to reference model) • Identify Core Metaphors that inform the design. – This step is critical to understanding the conventional wisdom, paradigms, and thinking that drives current performance and what will need to change if we expect a different outcome in future.
  • 7. ©LivingEnterprise,Inc.2014.Allrightsreserved Emerging Issues Expected Future Impact Analysis • Describe emerging trends – Social / Demographic – Technological – Economic – Environmental – Political – Values (e.g. – Sustainability, Equality of Access etc.,) • Identify the Forces that are driving the trends – Critically assess their strengths – Potential Impact on Performance • Conduct an Impact Analysis – Describe and critique the expected Future – With respect to current performance expectations – Suitability for the Future. – Identify Critical Issues, Challenges, and Opportunities.
  • 8. ©LivingEnterprise,Inc.2014.Allrightsreserved Envision: The Desired Future • A Future Vision should inform recommendations – Should foster alternative and paradigm-shifting possibilities. • Collaboratively develop Vision – Involve stakeholders. – Vision should be informed by visions for inter-related sectors. • Align with the Vision for the City • Transition from conventional wisdom – Ideas that have caused dysfunction or – Ideas not in alignment with shifts in current – Align with expected futures.
  • 9. ©LivingEnterprise,Inc.2014.Allrightsreserved Developing Recommendations The Three Horizons Framework STRATEGIC FIT TIM EHorizon 1 is challenged by changing conditions and there is strong innovation opportunity taken by Horizon 2. However, each wave of innovation is captured by Horizon 1 and applied to extend its life. This may go on for several cycles. Horizon 3 remains in the background since it is so different from Horizon 1 that there is no place for it in the mainstream. It continues to languish in the margins until a much more fundamental and long term change occurs.
  • 10. ©LivingEnterprise,Inc.2014.Allrightsreserved Recommendations Solution Design Principles • Principles not Designs – Design of complex solutions requires extensive effort – Recommendations specify the principles to be used in eventual design. • Recommendations address – Key Issues and Challenges – Opportunities identified in Analysis activities. – Future-shaping ideas • Organized along lines of System Model: – Stakeholders and their Needs including behavioral changes. – Solutions and Services offered by the Sector (Public, Private, and Citizen). – Systems and Sub-Systems that serve the Sector – Sector Management – Operational Solutions, Changes in Management Structure etc.. – Sector Governance – Strategic and Policy-level recommendations
  • 11. ©LivingEnterprise,Inc.2014.Allrightsreserved Solutions Evaluation and Prioritization • Assess Solutions along three dimensions – Desirability – Feasibility – Viability • Develop detailed Criteria for each of the three dimensions – Qualitative – Give some numerical Value – Quantitative • Assess potential Impact – To help comparing recommendations – On Sector – On other related Sectors – On overall Goals of City • Depict Solutions graphically.