Samantha Caruso is seeking a full-time position that utilizes her strong interpersonal and organizational skills. She has over 10 years of experience in customer service roles. Currently she is a Customer Service Representative at Home Care Specialists INC where she handles insurance authorizations and works closely with multiple facilities. Previously she has held roles as a Bartender/Server, Administrative Assistant, and Cash Office worker where she provided excellent customer service. She has a Bachelor's degree in Business Administration from Southern New Hampshire University.
Building strong relationships with our ever-expanding client base. They work on the front line to ensure that every estimate and order is handled professionally and meets the quality expectations of our clients.
- Establish and build client relationships
- Efficient order-taking and job analysis
- Quality Assurance -- final quality check
- Coordination of files for accuracy in reordering
Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the organization and effectively communicates those judgements and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.
The supervisor is often responsible to represent the employee's requests and to management, along with also representing the employee's case for deserving a reward. For example, if an employee deserves a promotion, the supervisor often must justify the case for promotion to the supervisor's supervisor, as well. If the employee has a rather unique personal situation that warrants special consideration by the rest of management, the supervisor must explain this situation and how it can be handled. It's not unusual for employees to sometimes see the supervisor as part of "management" while at other times seeing the supervisor as a personal friend. Develop a strategy the team will use to reach its goal
To utilize and implement my work related experiences of demonstrated leadership,
organization, and critical thinking with excellent communication skills, customer service, and hard work ethic. Maintain a team player mentality to improve all working relationships. Showcase the ability to become a valuable asset to any part of the company by relying on my strong skills.
1. Samantha Caruso
3B Jesse George Road, Plaistow, NH 03865
Phone: (603) 394-5717
Email: scaruso1986@comcast.net
OBJECTIVE: To obtain a permanent full-time position that best utilizes my strong interpersonal and
organizational skills.
PROFILE: Self-motivated professional able to work well within a team environment, maintain high level of
customer satisfaction which results in loyal clientele. Identifying and developing skills to encourage professional
growth within coworkers and subordinates. Able to identify and resolve problems in a timely manner. Coordinate
nonprofit organization for youth football and spirit organization with vendors and families involved.
WORK EXPERIENCE:
Customer Service Representative Home Care Specialists INC. Haverhill, MA
2014- Current
⋅ Responsible for understand Insurance eligibilities & verifications, answering phone calls about
different insurances, knowing the product that the company provides. Submitting authorization to
insurance companies that require it.
⋅ Working close with multiple facilities that are ordering equipment for patients and providing
them the correct tools to make each order a successful one.
⋅ Understanding and know the day to day follow ups and reaching out to Doctors office to get
completed paperwork to achieve patient satisfaction in getting them the equipment that is needed.
⋅ Working with coworkers on their orders and my own as they come in. Ability to multitask in
numerous situations throughout the day.
⋅ Providing great customer service to all who call in and fax orders to our company.
⋅ Ability to make split second decisions and direct other to make those same decisions in a smart
manor that will benefit the patients and the company.
Bartender/Server LongHorn Steak House, Haverhill, MA
2006- 2014
· Responsible for opening duties, garnish preparation, bar set-up, bartender duties, food service,
cash register, and all closing duties. Qualifications include TIPS Awareness (Training in
Intervention Procedures), responsible alcohol service, spirit knowledge, proper choice of glasses,
accurate pouring of spirits, and ID verification for legal drinking age of bar patrons.
· Promoted to position from Server as a result of my excellent customer service skills, pleasant
attitude and professionalism exhibited while protecting the house at all times.
Administrative Assistant/Cash Office Kohl’s, Seabrook, NH
2010- 2011
· Administrative Assistant position entailed associate scheduling, filing and organization of retail
vendor catalogues and general office duties. Worked cohesively with staff and management to
provide unsurpassed customer service and positive customer interactions.
2. · Cash office duties entailed daily store opening, cash drawer auditing, accurate computer and
transaction processing, and preparation of daily transaction reports summarizing all cash, check
and merchant credit card deposits.
Administrative Assistant Plaistow PowerSports, Plaistow, NH
2004-2006
· Provided managerial support in various capacities including employee scheduling, general office
duties, processing credit applications for loan approvals and performed customer follow-up calls
verifying a positive customer experience.
SKILLS:
· customer service, sales, vendor relations, stock estimation, ordering, recording, management,
efficient, honest,
· Excellent Microsoft Knowledge, great phoning skills, faxing and emailing knowledge
SCHOOLING:
Southern New Hampshire University, Graduated June 2016: Bachelors in Science of
Business Administration
VOLUNTEER:
Fundraising and Merchandise Coordinator for Derry Demons Youth Football and Cheer
Organization.
I Organize Christmas gifts for the Emmaus house In Haverhill Mass for children and Help during
their bicycle Fundraiser passing out food and getting other business involved with donations.
