1. alissakrumm@gmail.com 5385 Andover Drive, Unit 202, Naples, FL 34110 239-961-2387
OBJECTIVE
To contribute high quality assistance to the success of an organization in a financial or administrative capacity in a
professional working environment.
EDUCATION
St. Andrew’s High School
1994 - 1999 Diploma
Honor Student
Johnson and Wales University
1999 - 2000 1 Year Completed Hotel Management
Honor Student
EXPERIENCE
Fusion HealthCare 6003 Honore Ave, Suite #201, Sarasota, FL 34238
Community Liaison March 2016 to present
Responsible for calling on hospitals, adult day cares, doctor’s offices, physician group or any other companies that
would refer to Medicare Home Health Agency. Watched to any new upcoming marketing leads coming to the area
and worked with their sales reps to build a relationship in order to be able to work together. Maintained all my
accounts by visiting them weekly or bi-weekly depending on the status of the account and referrals. Educated referral
sources on services that we could provide to their patients that would be beneficial for their patients. Held events as
well as attend events related to health care to help promote the business as well as referrals. When any new patients
signed up, I would personally meet each new patient and give them information on the company as well as fill out an
intake form and collect any additional information required by Medicare or the Private Insurance Company to ensure
that we were properly reimbursed as a company.
Just Like Family Home Care 4500 Executive Drive, Suite 320, Naples, FL 34120
Client Relations Manager June 2009 to February 2016
Held several positions with Just Like Family including Director of Operations, Scheduling Coordinating Supervisor, as
well at Outside Sales Representative. All duties performed throughout the years are continued to be performed and
utilized to help the company grow throughout the years. I started with the company when it was a small operation
with just owners, one sales rep and myself handling the company’s thirty clients. To this current day we have over
220 clients and over 400 caregivers on the registry as well as 17 employees in the office. My duties throughout the
years included the following: registering all new caregivers, checking on their credentials, background checks as well
as conducting interviews to be sure they were suited to fit the needs of our clients. With this came maintaining the
caregiver records, credentials and removing anyone that was not suited for our company from the registry. I made
sure that caregiver invoices were turned in on time, entered and that caregivers were paid correctly and weekly. I was
in charge of answering phones, quoting customer pricing, taking new client intakes, entering clients into the computer,
ALISSA BARBARA KRUMM
2. Alissa Barbara Krumm
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completing client’s chart, new client paperwork, checking any long term insurance benefits and staffing their schedule.
I also completed follow up calls to clients to ensure they were satisfied with the caregiver and services they received
from our company. It was also my duty to make sure that all client and caregiver files were complete and up to date
for ACHA Audits, in which all ACHA Audits, we passed successfully. Weekly billing, credit card charges and
insurance billing were handled by myself as well. I worked very closely with our sales team to close any pending
clients that were looking for services and did follow ups to our clients as well as our referral sources. Currently due to
the large growth of the company my role as Client Relations Manager consists of handling all new client calls into the
office. Helping clients to figure out which services are best for them and make any other recommendations to other
referral sources in the community. Set up new clients by completing client intake, new client paperwork, as well as
making sure client file is complete and accurate for ACHA. Any clients with long term care insurance, it is my
responsibility to call on the client benefits and assist the clients to get full use out of their benefits. I also work very
closely with all over our Nurses and our skilled cases to make sure that plan of cares are entered properly, signed off
by client’s physician, assessments are completed and MOD orders are entered and signed off on. All skilled client
files are handled and accurate for any ACHA audits. It is also my duty to follow up and assist with any client issues
and concerns as well as our referral sources. I work very closely with our sales team to help them meet their monthly
sales goals and refer back to those who refer to them. Weekly I check all payroll and billing for any error and mistakes
before being completed by our billing department. I also assist our scheduling department with any scheduling needs
they may have. I have also been responsible for being on call after hours and on weekends answering any call offs of
caregivers, client schedules or emergencies or general questions. I have worked closely with several plastic surgery
physicians as well as local hospice companies providing services for their clients. My job also consisted of staying up
with all current rules and regulations for Nurse Registry to assure business was being ran according the Florida Statue.
As an outside sales representative it was my duty to go out and market the company and build relationships to help
sell and promote the business. In addition, it was my duty to build a book of business for the company, attend and
hold events on behalf of the company.
HDA Merchandising Naples, FL
Merchandising Rep June 2008 to June 2009
Part time job worked at my own pace which included weekly calls to Michaels and Lowes Stores in current Naples
area merchandising books and magazines for the stores shelves. Jobs included book and magazine buybacks, resets,
straightening and maintaining stock, rotating store stock, place orders for merchandise needed and insure all books
and magazines were probably labeled and priced for store sales.
Response Link Naples, FL
Installer December 2007 – June 2009
Worked part time for a nationwide company going into the homes of customers needing a 24-hour emergency
monitoring system. I worked directly with the customer receiving all current medical information as well as installing
the medical alarm system into the customer’s home and making sure it was working properly. During times there
were no installs to be completed or follow up service calls, I would market local area hospitals, doctor’s offices, DME
Shoppes, 55 and older communities and all specialty shops for new potential business.
World Electric Supply Bonita Springs, FL
Direct of Operations November 2004 – September 2006
Handling all operations of the electrical business including hiring, firing of employees, payroll, posting charges to
customer accounts, setting up new customer accounts and maintaining account including contacting customers for
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orders and filling the customers’ orders, cash handling, accounts receivable, accounts payable, responsible for
warehouse operations, inside sales and delivery drivers. Duties also including handling all operational reports and
making sure that we were being a profitable business and staying within our budget each month.
Home Depot Bonita Springs, FL
Special Services Department Supervisor October 2000 – October 2005
Work closely dealing with customer issues with any special orders or installs that customers have purchased. Place
any special orders via vendor books and follow up on customer orders as well as maintain customer accounts. As a
head cashier supervisor it was my duty to turn any keys at the register and make any decisions based ono customer
satisfaction resolving any issues needing to be resolved as far as I could before higher management being needed. It
was also my duty to maintain the store as well as the store sales, oversee employees, write reviews, conduct employee
meetings, and make sure the employees were giving customers the complete satisfaction that Home Depot offers their
customers.
Bed Bath and Beyond Naples, FL
Front End Supervisor October 2003 – January 2005
Worked part time managing the Front End / Operations part of the business, providing excellent customer service as
well as seeing to it that my employees are doing the same. In charge of making any management decisions based on
customer issues. Managing the Front End also requires turning keys at the registers, doing deposits, counting tills as
well as the safe, make sure the front end of the store was cleaned and merchandised properly.
NASA Naples, FL
Therapy Check In August 2002 to October 2003
Responsible for all patient information charts including making patient appointments and following up with patients.
Responsible for checking in, checking out and posting charges to patient charts.
Gateway Hospitality Charleston, SC
Regional Sales Manager January 2000 – July 2002
Retaining accounts in highly competitive markets and industries as well as penetrating new business markets,
identifying new market opportunities, and capturing new customer accounts. Responsible for all group accounts for
three hotel properties in Charleston. This includes (but not limited to) answering bid solicitation, contract
negotiation, contract preparation, and all follow up after closure. Duties also included increasing sales, revenues and
bookings, daily deposits, cash intake and completing daily revenue reports. Competed all aspects of accounting for
entire hotel including payroll. Review all operational issues to ensure 100% guest satisfaction.
SKILLS
Microsoft Word and Excel
Microsoft Outlook
Visitrax
Soneto
