Erin Frame has over 7 years of experience in skincare, makeup artistry, customer service, and management. She is currently the Assistant Spa Manager and Head of Esthetics at Hand & Stone Massage and Facial Spa where she books appointments, trains staff, and maintains inventory. Previously, she was the Concierge Services Director and Lead Esthetician at Dr. Phillips Center for Wellness where she scheduled appointments, developed marketing materials, and maintained vendor relationships. Erin also has experience as a Prestige Manager and Consultant at Ulta Beauty where she coached staff, surpassed sales goals, and provided makeup and skincare consultations.

1. E R I N F R A M E
803 Coldwater Drive Casselberry, FL 32707
(407) 417-2122
ErinFrameMUA@gmail.com
Meticulous employee, excellent at handling multiple tasks and working under pressure. Broad experience in-
cluding skin care & makeup artistry, computer proficiency, and sales & customer service.
PROFESSIONAL EXPERIENCE
Hand & Stone Massage and Facial Spa - Longwood, FL - July 2015 to Present
Assistant Spa Manager, Head of Esthetics
▪ Book appointments for new and returning clients according to their personal needs and prefer-
ences, and create a pleasant experience for all guests.
▪ Balance and maintain appointment books for over 30 therapists, and assist in building a monthly
schedule for employees.
▪ Train and develop new front desk employees and encourage membership sales.
▪ Submit retail and professional supply orders to vendors and keep accurate records of all inventory.
▪ Maintain operation of all esthetics equipment and complete any repairs necessary within the spa.
Dr. Phillips Center for Wellness/Heathrow Urgent Care - Lake Mary, FL - October 2015 to April 2016
Concierge Services Director/Lead Esthetician/Personal Assistant
Performed numerous duties including, but not limited to:
▪ Completed various personal errands for the business owner
▪ Scheduled patient appointments and maintained confidentiality regarding patient files
▪ Spearheaded multiple advertising and marketing projects featured in print articles, including Lake
Mary Life magazine
▪ Formatted in-depth, comprehensive templates for medical assessments, and entered all patient
information required for medical billing and coding
▪ Utilized advanced-level graphic design tools and computer programs to develop company logo
and website
▪ Maintained relationships with multiple vendors, and regularly communicated with each to sched-
ule meetings, submit purchase orders, and ensure assignments were being completed in a timely
manner consistent with the needs of the business.
Ulta Salon, Cosmetics, and Fragrance: Altamonte Springs/Sanford, FL September 2012 – January 2015
Prestige Manager
▪ Effectively coached all associates on plus-one selling techniques, encouraged development of
product knowledge, and instilled company core values regarding superior customer service.
▪ Provided quality training to retail associates and salon stylists on upcoming product launches and
communicated significant selling points of each brand in an effort to boost sales.
▪ Consistently achieved and surpassed budgeted sales goals throughout four separate specialties
within the Prestige department including Prestige Skincare, Prestige Color, the Benefit Brow Bar,
and Fragrance.
Prestige Consultant & Lead Cashier
§ Promoted to Prestige Consultant after 4 months, demonstrating competency and skill with higher
end product lines.
§ Performed quality makeup and skincare consultations and applications to all inquiring guests.
§ Maintained the regular upkeep of the store while following safety and sanitation rules and guide-
lines.

2. EDUCATION
§ Facial Specialist License, Florida College of Natural Health Maitland, FL
§ Associate in Arts Degree, Tallahassee Community College Tallahassee, FL
§ Associate in Science Degree, Recreation Technology, Tallahassee Comm. College Tallahassee, FL
ACHIEVEMENTS
§ Brother of the Gamma Nu chapter of Kappa Kappa Psi, Fall 2010 class
§ Leadership positions for Florida State University Marching Chiefs (400+) - Travel Coordinator Fall
2010 – Spring 2012, Row Leader Fall 2009 – Spring 2010, Uniform Distribution, Band Office Assistant
REFERENCES AVAILABLE UPON REQUEST.