India R Ruff has over 15 years of experience in administrative, banking, customer service, and financial roles. She currently seeks a rewarding position with a goal-driven company where she can apply her dynamic, reliable, and client-oriented approach. Her background includes managing accounts payable and 10 employees at a financial consultancy, demonstrating excellent communication and sales skills as a retail banker, and assisting executives as an administrative assistant.

1. India R Ruff
3923 Easton Way
Unit 3923EW
Columbus, Oh 43219
C: (561) 376-4683
rileyindia@ymail.com |chalcolate@gmail.com
Objective: To secure a rewarding position with a goal driven company and to also gain new experience.
Summary
I am a Dynamic and reliable personal assistant with 3 years of administrative experience, 3 years of
banking experience, and 10 years of customer service and consulting experience. I have an extensive
career in financial services and a track record of driving sales and boosting company morale. I am hands-
on and client oriented. I am also dedicated to continuous improvement.
Employment
Accounts Payable Management
Palm Beach Financial Consultant
Boca Raton, Fl 1/2014-1/2015
Managed 10 employees. I manage accounting functions including maintenance of general ledger,
accounts payable, accounts receivable, and project accounting and ensured accuracy and timeliness. I
have developed, implemented and maintained systems, procedures and policies, including accounts
payable functions to ensure adherence to company guidelines. I manage monthly closing of financial
records and posting of month end information; ensures accuracy of financial statements. I prepare and
recommend operating and personnel budgets for approval. I monitor spending for adherence to budget.
Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances;
initiating corrective actions. Responsible for coaching, counseling, recruiting, training, and disciplining of
employees. Ensure standards for quality, customer service and health and safety are met.
Retail Banker
Woodforest National Bank
Columbus, Ohio 1/2012-1/2014
I demonstrate excellent communication skills, both written and verbal, excellent organizational skills with
the ability to prioritize workload and multi-task in a fast pace environment while maintaining attention to
detail. I am responsible for marketing and selling bank products and services to potential customers. I
evaluate existing customer's needs and cross sell additional products and services. I’m proficient with
regard to policies, procedures, products and services pertaining to teller and new account transactions. I
have outstanding customer service and achieve customer satisfaction, retention and increase sales. Process
teller transactions, open new accounts and balance a cash drawer and vault timely and accurately.
Assemble marketing displays. I have maintained confidentiality of bank records and client information.
Administrative Assistant
Palm Beach Financial Consultant
Boca Raton, Fl 11/2009-01/2012

2. I was the assistant to the CEO. Planned travel arrangements for 3 executives and staff. Drafted meeting
agendas, supplied advance materials and followed up on meetings and team conferences. I managed the
receptionist area including greeting guest and responding to telephone and in-person requests for
information. I maintained the front desk and reception area in a neat and organized manner. Planned
meetings and prepared conference rooms. I also handled all media and public relations inquiries. Supplied
key cards and building access to employees and guest. Posted open positions on company and social web
sites. I was responsible for dispersing all incoming mail and fax to correct recipients throughout the
office. Received and screened high volume of internal and external communications including email. I
properly routed agreements,contracts,and invoices through the signature process.
Risk Ops
Priority Service Department
JPMChase
Columbus, Ohio 5/2008-11/2009
I serviced customers who needed to report fraud on their checking account in regards the their debt card
transactions. I would assist the customers by filing claims. I would ask questions and look up account
history as far as spending habits. I would make the decision on whether we can approve or deny the
claim. I also assisted high net worth customers and private bankers with credit card inquiries. I answered
any questions in regards to the customers spending limits or credit limits. I also answered question about
their interest rates. Collected customer feedback and processed changes to exceed customer satisfaction
goals. I always made sure that I built customer loyalty by placing follow up calls for customers who
reported issues.
Customer Service
Check Smart
Columbus, Oh 1/2008-5/2008
I assisted customers who needed pay day advances. I also cashed checks,processed western union, money
orders, and bill pay. I had to balance the cash in my drawer before and after my shift and balance my
sales.
Waitress
Red Lobster
Columbus, Oh 8/2007-1/2008
I was to always offer fresh fish selections. I also served liquors and wines. I was responsible for nightly
side work or chores. I always maintained a positive attitude and hosted parties of 10 of more.
Cashier
Kroger
Columbus, Oh 8/2001-8/2006
I assisted customers with grocery check-out. I would assist customers with store questions. I would also
cash checks,process western union, money orders, ticket master,Cota bus fare and the lottery. I was
responsible for balancing my drawer and store sales at the end of the day.