This document provides a summary of Dorothy J. Thornton's professional experience and qualifications. She has over 20 years of experience in finance and customer service roles, including positions as an office manager, assistant manager, service manager, and personal banker. Her skills include financial management, customer service, consensus building, and adapting to new technologies.

1. DOROTHY J. THORNTON
1047 Smith Drive
Apt 9
Raymond, MS 39154
P (601)421-7927 dthorn3@gmail.com
SUMMARY
Successful finance professional with proven leadership abilities in a variety of broad-based competencies.
Proven financial management skills, resulting in improvements in efficiency, productivity and accuracy.
Consensus-driven communicator, liaise across various business units and promote organizational success.
Rapidly adapt to new technologies and possess expertise with MS Word, PowerPoint and Excel and
demonstrated hands-on management style to ensure company growth.
PROFESSIONAL EXPERIENCE
CHECK EXCHANGE OF MS, Vicksburg, MS 2012-Present
Office Manager
 Provides superior customer service to Check Exchange customers by greeting customers, complete
customer applications, enter information into computer, putting customers on the correct due date,
following established policies and procedures, ensuring that transaction check number match checks
in STARS system and process loan applications per established guidelines.
 Answer telephone inquiries providing superior customer service in response to general questions,
customer applications, requests or other issues. Place outgoing customer courtesy calls and
appointment reminders in accordance with federal regulations and store operating procedures.
 Responsible for timely daily check/cash bank deposits, over/short reports, daily store reports and
other financial reporting.
 Responsible for handling and counting currency, cash, and coins to include managing a cash drawer,
counting cash deposits, moving cash from secure safe to cash draw and other cash handling
requirements.
 Ensure that store adheres to established collection policies.
 Accountable for the daily operations of assigned location. Responsible for the operations of
Check Exchange store to ensure that company standards and expectations are consistently
met and business functions are executed in a manner that will deliver the desired sales and
profit results while providing the highest level of service to our customers.
HANNON FOODS KFC #7, Clinton, MS 2010-2012
Assistant Manager
 Effectively and efficiently helped manage a KFC restaurant within the policies and guidelines of the
company to ensure customer satisfactions and profit maximization.
 Helped control the day-to-day operations by scheduling labor, ordering food and supplies, and
developing the restaurant team.
 Ensured OSHA, local health and safety codes, and company safety and security policy are met.

2. DOROTHY J. THORNTON PAGE 2
 Helped to Recruit, interview, and hire team members, takes discipline action, motivates and trains.
 Ensured maintenance of equipment, facility, and grounds through the use of a preventative
maintenance program.
 Ensured food quality and 100% customer satisfaction.
 Helped control the profit & loss, by following cash control/security procedures, maintaining
inventory, managing labor, reviewing financial reports, and taking appropriate actions.
HARRIS BANK, Indianapolis, IN 2007-2008
Service Manager
 Provided professional and courteous service in processing a wide variety of day-to-day and special
service customer transactions.
 Resolved customer related issues promptly using knowledge of bank services, products and
processes.
 Oversaw daily staffing (including breaks and lunches), to minimize customer wait times and enhance
service levels, leveraging the branch scheduler tool.
 Identified customer needs and matches needs with appropriate product or service, makes referrals to
other team members, including across lines of business, as assigned by Bank Manager.
 Meet or exceeded all personal referral goals as defined by referral program or by Bank Manager.
 Completed all branch audits in appropriate time frames: monthly, quarterly, biannually, and annually.
 Maintained cash supply at each service representatives' window, vault and oversee vault security and
teller alarm equipment. Currency ordering and balancing up to and exceeding $150,000.
FIRST NATIONAL BANK & TRUST, Indianapolis, IN 2002-2007
Customer Service Representative
 Meet established sales referral and promotional sales goals.
 Accepted and processed deposits, payments, checks for cashing and other transactions according to
established procedures and performance standards.
 Readied workstation at start of shift; strike and balance cash and transactions at end of shift.
 Adhered to branch cash control and security requirements in control of cash and negotiable items.
 Responsible for selling over $500,000 in banking products and services annually.
 Balanced currency in excess of $150,000 for banking office.
 Handled wire transfers for business and personal clientele.

3. DOROTHY J. THORNTON PAGE 3
HUNTINGTON NATIONAL BANK, Indianapolis, IN 1995-2002
Personal Banker
 Built quality personal or business customer relationships by proactively recommending appropriate
bank products, accounts, loans and various financial products.
 Managed a self-developed pipeline of clients and prospects for future selling opportunities with the
objective of meeting or exceeding assigned sales goals.
 Maintained strong client relationships to expand cross sell opportunities looking to expand
relationships and develop cross sell opportunities through service to sales excellence.
 Maintained up to date knowledge of products, services, technology and regulations.
 Maintained operational records, reports and procedures required by office.
 Complied with bank security practices.
 Prepared Loan documentation for consumer, small business, and mortgage and auto loans.
 Responsible for facilitating loan closings.
COMPUTER SKILLS
Skilled in Microsoft Office Suites, Oracle, SAP
EDUCATION
Crispus Attucks High School, Indianapolis, IN
Pontiac Business Institute, Indianapolis, IN
Ruth Lily Career Development Center, Indianapolis, IN
REFERENCES AVAILABLE UPON REQUEST