Amieann Jenkins is seeking long-term employment and provides a professional summary, skills, employment history and education. She has over 5 years of customer service experience in call centers and retail environments. Her most recent roles include being an Outreach Coordinator for medical billing companies and a front desk representative for a pet hotel chain, where she booked pet reservations. She has also held roles in mortgage lead generation and as a data outreach coordinator for a blood donation non-profit.

1. Amieann Jenkins
• 17176 W Elizabeth ave Goodyear Az 85338
• Cell phone #602-705-1191
• House phone # 623-594-1817
• Email *ajenkins089@outlook.com
Professional Summary
I'm a very hard working, fast learner and outgoing person and I am looking for long
term employment through a company I can grow with. Call Center Representative
versed in customer support in high call volume environments. Superior computer skills
and telephone etiquette. Motivated customer service specialist with over Five years
retail experience in a fast-paced, team-based environment. cashiering excelling at
customer satisfaction and retention. Pre and post-sales support specialist. Flexible and
hardworking in deadline-driven environments.
Skills
Creative problem solver
• MS Windows proficient Quick learner Strong client relations Floor set design
expertise
• Proficient in cash management Local/state health laws knowledge Shipping and
receiving professional Cash flow management
• Credit card processing POS systems expert Multi-line phone talent
• Cisco Network Certified 2010
• CPR/AED Lifeguard Certified 2002-2017
• Heathcare Fraud and Abuse Certified 2015
• HIPPAA Privacy and Security Certified 2015
• Medicare Certifided 2015
Employment History
ACA(Outreach Cordnater)10/2015-04/2016
ECS(Manpower)Phoenix AZ
(ECS)Enterprise Consulting solutions-- Medical billing and coding, My Job description
is ACA-Outreach ( ACA-Outreach is the calling and Verification of the doctors and the
members of that have seen the Provider on file with United Health care , I verify that the
member has been there with in the past two years and the Provider is or was present with
in the past Two years . I call on behalf of United health Care for the transfer Of Medical
records, From the Doctors office to ECS Medical. ECS Is a third party Medical Record
and Medical Billing office . Answered an average of 450 calls per day by addressing
customer inquiries, solving problems and providing new product information. Greeted
customers entering the store to ascertain what each customer wanted or needed.

2. Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing
store. Earned management trust by serving as key holder, responsibly opening and
closing store. Provided an elevated customer experience to generate a loyal clientèle.
Cashire 10/2014-01/2015
TjMaxx-Phoenix AZ
Tjmaxx Corp.-Customer Service rep -my job description was to great the customer and to
make Shure the store was clean and all the merchandise was tagged properly. Also to up
sell credit cards, I was the top Credit sales rep with 35 credit cards a month. with in a
three month range I had sold over 75 credit cards with no commission . I was promoted to
Jewelry sales, and was still able maintain my current credit sales. Contributed to annual
store sales of $ two million per year. Restocked inventory ever month and reviewed cash
operation data to verify proper replenishment. Bagged, boxed or gift-wrapped sold
merchandise per customer's request. Scored in top 10% of employees in successful
resolution of issues Described product to customers and accurately explained details and
care of merchandise. Earned management trust by serving as key holder, responsibly
opening and closing store. Politely assisted customers in person and via telephone.
Effectively communicated with and supported sales, marketing and administrative teams
on a daily basis. Handled daily heavy flow of paperwork and cooperated with the
accounting departments on invoicing and shipping problems. Restocked inventory ever
month and reviewed cash operation data to verify proper replenishment.
Solutions Staffing-
Contract Assignments March 2013-May 2014
(Placed on several assignments at the following)
Outbound call rep.05/2013-08/2014
SunStreet Mortage-Scottsdale AZ
Sun Street mortgage- An out bound cold calling Center calling to set appointments .My
production brought in over 280K in loan volume as a cold calling repersintive .Daily goal
was to try to get as many appointments as possible while on the phone . Served as the
main liaison between customers, management and sales team. Ensured superior customer
experience by addressing customer concerns, demonstrating empathy and resolving
problems on the spot. Provided ongoing guest service, including giving fashion advice.
Processed 150 daily invoices and billed renewed invoices to clients. Recipient of multiple
positive reviews acknowledging dedication to excellent customer service. Operated a
POS system to itemize and complete an average of 500 customer purchases.
Frount Desk Rep. 05/2011-01/2013
Pets Mart corp -Dearvally AZ
Pets Mart Corporate-A inbound Call center, for Pet smart Pet hotels. Position was an
inbound reservation where I took incoming calls and made reservations for clients pets,
called to verify that pets had right vacations. Called to verify with the pet parent the
standers were acknowledged to them, and that the pet parent understood the agreement

3. that they signed with pets marts pet hotels in order for their pet to stay. Achieved sales
goals and service performance requirements of $2000 through new customer sales. Set up
and explained new membership contracts. Recommended alternative items if product was
out of stock. Designed displays to make the store experience interactive, engaging and
reassuring. Successfully acquired an average of 20 new customers per month, generating
a 50% growth in revenue.
DOC(Data Outreach Cordnater)01/2010-05/2012
United Blood Corp. Tempe AZ
United Blood services A nonprofit organization that made out bound calls to help the
urgency of donating blood to hospitals. My position was a DOC a (Data Outreach
Concordant) my main goal was to keep The Donors to keep coming back to give back to
the community. Answered an average of 450 calls per day by addressing customer
inquiries, solving problems and providing new product information. Greeted customers
entering the store to ascertain what each customer wanted or needed. Described product
to customers and accurately explained details and care of merchandise. Earned
management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone. Communicated with vendors
regarding back order availability, future inventory and special orders.
Education
High School Diploma 2008
Covetry High School-Coventry RI
• 3.7GPA
• Coursework in Accounting, Finance and Statistics Student Body Treasurer
Completed
• Advanced Customer Service training
• Coursework includes: Speech and Communication, Sociology and Psychology
• Member of the Band Club
Thank you very much
Amieann Jenkins