The document discusses the proper etiquette for salutations in emails and formal letters, emphasizing differences between business and social correspondence. It provides specific guidelines for addressing individuals based on their titles and familiarity, including examples for various contexts. Additionally, it advises against generic phrases when the recipient's name is unknown, recommending the use of job titles instead.

1. Slightly about Salutation
While starting an Email or Formal Letter, often
we face the difficulties about salutation. Though,
this is silly matter but sometimes it effects
drastically. Today, we will elaborate this tiny
issue through our knowledge sharing session

2. Dear A, …. Dear A:
The standard way to open a business letter with
Dear, the person’s name and a COLON like this:
Dear Mr. Ashak:
Dear Ms. Y:
Dear Mr. X and Mrs. Y:
Dear Professor Z:
Dear Mr. A, Mrs. B and Ms. C

3. In Social Business Letter
A social business letter is social rather than
business focused; for example letter of
Condolence, Congratulations & Thank You
Open it with Dear, the person’s name and a
COMMA like this:
Dear D,
Dear Dr. E,
Dear Ms. F,

4. Last or First Name
If you do not know the readers well or if the letter
or the relationship is formal, use a title and a last
name:
In case of Ashak Hossan:- Dear Mr. Hossan:
Otherwise, use the first name:- Dear Ashak,

5. Miss or Mrs.
Unless you are certain that a woman prefers Miss
or Mrs.,
Better, you use the title “Ms.”

6. Writing to two people
Use both names in your salutation, like:
Dear Mr. G and Mr. H,
Dear I and J,

7. Writing 2 Superiors
While writing to several persons, What to write?
Use:
Dear Sirs

8. Confusion in Gender
If you do not know the a person’s gender, use
the full name rather than a title.
Example:
Dear Rahim Uddin:
Dear A.K.M. Shamsuzzaman:

9. Do not know the name
If you do not know the name, avoid “To whom it
may concern”. Instead, use the job title or a
generic greetings:
Dear Sir,
Dear Madam,

10. Good 2 Remember
Don'ts: Never spell out this titles:
Mr., Mrs., Ms., Dr.
Do’s: Spell out these titles:
Professor, Dean, Sister, Governor, Captain, Judge

11. References:
www.instructionalsolutions.com
www.businesswritingblog.com
Model Business Letters,Emails & Other
Business Documents. (Pearson Education)
-- by Shirley Taylor

12. Thank You
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