As companies put more sensitive data into the cloud, the demands on security become more complex. Salesforce has always put trust and security as our #1 value. And as we continue to invest in our core trust platform, we also introduce Salesforce Shield - a new set of premium services for an additional level of compliance and security. Join us to get an overview of our new offering and how it can help you up your security and compliance game.

1. Salesforce Shield
​ Jim Rivera
​ VP Product Management, Salesforce
​ jrivera@salesforce.com
​ @jim_rivera
​
How to Deliver a New Level of Trust and Security in the Cloud
​ Adam Torman
​ Director Product Management, Salesforce
​ atorman@salesforce.com
​ @atorman
​

2. Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed
or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-
looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any
statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new,
planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new
functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our
operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any
litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our
relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our
service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger
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our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter.
These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section
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Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available
and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features
that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Safe Harbor

3. SNA
Terminal
Mainframe LAN / WAN
Client
Server
LAN / WAN
Client
Server
Cloud
Mobile
Social
Data Science
Thousands customer
interactions
connected
thingsBillions TrillionsMillions
The app revolution is opening up a world of innovation for businesses

4. As a result, apps are generating more sensitive data
Apps
Financial Data
Health Data
Location Data
90% of the world’s data created in the last 12 months

5. CIOs are struggling to balance innovation with compliance
RegulationsNew Tech

6. Their teams find it hard to meet those requirements
Password
Policies
MDM Two Factor
Authenticatio
n
SSO
SSO Identity IP Login
Restrictions
Data
Sharing
Rules
Data
Sharing
Rules
Single
Sign On
Password
Policies
Identity
MDM
Audit
Trail
Sharing
Rules
IP Login
Restrictions?
Field
Level
Security
Encryption
HTTPS
Profiles and
Permissions
Mobile
Security
Developers

7. How do we help businesses build
trusted apps fast?

8. World’s Most Trusted Enterprise Cloud
Trust is our #1 value
Elements of Trust
Always on availability
Data confidentiality
Data integrity
Transparency
Q1 Transactions
211B+
Customers
150k
Apps
2M+

9. Salesforce Trust Services
Infrastructure Services
AnalyticsCommunityMarketingServiceSales Apps
Network Services
Application Services
Secure Data
Centers
Backup and
Disaster Recovery
47 Major Releases
HTTPS
Encryption
Penetration
Testing
Advanced
Threat Detection
Identity & Single
Sign On
Two Factor
Authentication
User Roles &
Permissions
Field & Row
Level Security
Secure
Firewalls
Real-time
replication
Password
Policies
Third Party
Certifications
IP Login
Restrictions
Customer
Audits
150,000+ customers 2,000,000+ apps
Sixteen years of innovation on the world’s most trusted cloud

10. Introducing: Salesforce Shield
Infrastructure Services
Network Services
Application Services
Secure Data
Centers
Backup and
Disaster Recovery
HTTPS
Encryption
Penetration
Testing
Advanced
Threat Detection
Identity & Single
Sign On
Two Factor
Authentication
User Roles &
Permissions
Field Level
Security
Secure
Firewalls
Real-time
replication
Password
Policies
Third Party
Certifications
IP Login
Restrictions
Customer
Audits
Salesforce Shield
Event
Monitoring
Field
Audit Trail
Platform
Encryption
New integrated services to help you build trusted apps fast

11. Encrypt Sensitive Data While Preserving Business Functionality
​ Seamlessly protect data at rest
​ Encrypt standard & custom fields, files & attachments
​
Natively integrated with key Salesforce features
​ E.g., Search, Chatter, Lookups work with encrypted data
​ Customer managed keys
​ Customer-driven encryption key lifecycle management

12. ​ Monitor User Activity
​ Know who is accessing data from where
Optimize Performance
​ Troubleshoot application performance to
improve end user experience
​ Track Application Usage
​ Understand application usage to increase
adoption
Gain Visibility Into User Actions with Event Monitoring

13. Strengthen Data Integrity with Field Audit Trail
​ Ensure data is accurate, complete and reliable
​ Answers the who, what, when of data changes
​ Establish Data Retention Policies
​ Comply with internal and industry regulations
Track and Access Data at Scale
​ Big data back-end for more fields for longer retention

14. Salesforce Shield
New services to help you build trusted apps fast
Field Audit TrailEvent MonitoringPlatform Encryption

15. Brock Hubbard
CIO

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17. Q&A

18. Thank you