Salesforce is a leading cloud-based CRM founded in 1999, providing various business solutions across marketing, sales, service management, and more via its SaaS and PaaS offerings. Its services include multiple clouds such as Sales Cloud, Service Cloud, and IoT Cloud, designed to enhance productivity, manage customer interactions, and access analytics. With over 21 million subscribers, Salesforce continues to expand its features and tools to support diverse organizational functions and improve customer engagement.

1. http://www.janbask.com/sales-cloud.php

2.  Salesforce is a cloud based CRM, which
provide business solutions and automate the
business processes through Salesforce cloud
computing services.
 Salesforce solutions are available for variety
of business operations including marketing,
sales, service management, community
management, etc.
 Salesforce services are available as SaaS
(Software as a Service) and PaaS (Platform as a
Service)

3.  Today Salesforce CRM is the first and most
used cloud based CRM
 Salesforce was founded by former Oracle
executive Marc Benioff in March 1999
 Headquarter of the company is in San
Francisco
 It is available in 16 international languages
and more than 21 million subscribers all over
the world.
 Net worth of the company is more than 4.2
Billion Dollars

4.  Salesforce is a cloud based CRM and through its
variey of clouds, it provides the service to its
customers. It provides a number of tools to
manage the services in the form of clouds,
Following Salesforce clouds are available for the
business operations:
 Service Cloud
 Sales Cloud
 Wave Analytics
 IOT Cloud
 Community Cloud
 Marketing Cloud
 Apps and Programs

5. Salesforce Service Cloud is basically implemented to
increase the productivity to attain or get better visibility, to
reduce service cost and to manage the customer service
related organizational operations. Following features are
offered by Salesforce Service Cloud:
 Snap-ins
 Live Agent
 Lightning Console
 Knowledge
 Communities
 Field Service Lightning
 Omni Routing
 Social Customer Service
 Service Wave Analytics

6.  Salesforce Sales Cloud services are basically too help the Sales reps and help in
managing connections, close the deals, to sell the products and services. The
tools, included in Sales cloud are Chatter, Data.com. opportunities and quotes,
work process and approval, Forecasting and Analysis, App Exchange, Partner
Management, Email and calendaring, Marketing and Leads. Sales Cloud provide
following features:
 Sales Data
 SalesforceIQ Inbox
 Opportunity Management
 Salesforce Engage
 Contact Management
 Partner Management
 Lightning Voice
 Lead Management
 Mobile App
 Marketing Automation
 Salesforce Collaboration
 Reports and Dashboards
 Sales Forecasting

7.  Sales Console offers following benefits, due
to which it become essential for the business
operations:
 It can quickly jot the notes and create
interaction logs for any record
 Soft Phone can be used to manage the calls
along with managing data
 Records and the related item’s information
can be accessed through tabs
 Sales Intelligence report can provide helpful
information at any time

8. Wave Analytics of Salesforce can be useful to
visualize the data and to access information.
Even the information, which is never expected,
can also be accessed through these Analytic
features. A few common doubts of
 Team performance
 To check the opportunities
 Closed Deals Information
 Location wise Deal Information
 Won Deals
 All of the above listed information can be
accessed through the Wave Analytics Report,
which is available in graphical format as well.

9.  IoT is the latest technology, which is also present
as cloud facility in Salesforce. Massive amount of
data can be processed through IoT cloud; many
intuitive tools are present to process this data.
One can build simple rules for the business and
engage the customers in real time environment.
IoT Cloud can be beneficial for the following
listed business related tasks:
 To connect with every department, business
partner and customers
 To keep engaged the customers with the help of
various business activities
 In tacking the critical business situations.

10. Salesforce Community Cloud is used to connect partners,
customers and organizational employees so that they can
access the information, apps and take the action
accordingly. It offers following features to the user:
 Salesforce Support Services and Files Sharing
 Personalization
 Business Integration
 Engagement of Expert
 Groups Sharing
 Topics
 Groups
 Trust
 Branding and Customization
 Mobile
 Content Publishing

11. Salesforce App Cloud has a number of apps
for various organizational functions. One can
use the App Cloud to download, use and
implement the Salesforce Apps. The cloud is
used for the following tasks:
 Various Mobile Apps
 To connect and integrate everything
 App for every department
 Helps in creating deeper, richer and better
customer experience

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