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Safety (Security) Training
- 1.
- 2. Safety, comfort &welfare • Fire Alarm/exits • Toilets • Smoking • Drinks • Breaks • Questions • Examinations As a courtesy to others please TURN OFF your mobile phone
- 3. OUTLINES: > Private SecurityIndustry > Communication and Customer Care > Health & Safety > Fire Safety > Emergency Procedures
- 4.
- 5. Security “a state orfeeling of being safe and secure” The Private Security Industry “provides manned and technical protection to premises, people and their property”
- 6. Security is providedin three ways Manned Security Physical Security Systems 1 2 3
- 7. Where one ormore security operatives work on a site providing both a deterrent against crime and an immediate response to incidents as they occur. Manned Security1
- 8. Physical deterrents such aslocks, alarms, barriers and grills help to reduce crime. Physical Security2
- 9. Electronic and other technicalsystems to monitor premises for crime and other dangers, such as intruder alarms, fire detection systems and closed circuit television (CCTV) systems. Systems3
- 10. Door supervisors Security officers Cashand valuables in transit operatives CCTV operators Close protection operatives Vehicle immobilisers Any person paid or used to provide any form of manned security to a client or premises
- 11. A Door Supervisorcarries out security duties in or at licensed premises, like pubs and nightclubs, preventing crime and disorder and keeping staff and customers safe.
- 12. A Security Officerguards premises against unauthorised access or occupation, or against outbreaks of disorder or against damage. They also guard property against being stolen, against damage or against otherwise being dishonestly taken or obtained They may also guard one or more individuals against assault or against injuries that might be suffered in consequence of the unlawful conduct of others This includes providing a physical presence, or carrying out a form of patrol or surveillance to deter crime.
- 13. Key holding iswhere a security officer keeps custody of, or controls access to, any key or similar device for operating (whether mechanically, electronically or otherwise) any lock.
- 14. Cash and valuablesin transit operations refer to guarding property against destruction or theft whilst using secure transportation of the property in specially manufactured vehicles.
- 15. CCTV operators carryout guarding activities using closed circuit television equipment, to either monitor the activities of members of the public in a public or private place, or to identify a particular person. This includes the use of CCTV to record images to be viewed on non-CCTV equipment
- 16. Close Protection is guardingone or more individuals against assaults or injuries that might be suffered in consequence of the unlawful conduct of others.
- 17. Vehicle immobilisers aresecurity operatives who either move vehicles, restrict the movement of vehicles using a device, or release vehicles after demanding or collecting a charge.
- 18. It is veryimportant that security operatives appear professional at all times Clients and members of the public expect security staff to act in a certain way.
- 19.
- 20. Over half amillion people Contributing over £6 billion per year to the UK economy One of the few growing industries Operatives are usually employed by security companies, who supply staff under contract Some are in-house (working directly for the client).
- 21. Depending on thesize of the security company, progression can include any of the following positions: Owner Security operative Supervisor Team leader Area manager Regional manager Director Other support roles within these companies include trainers, assessors, account managers and a variety of specialist roles
- 22. Security companies andindividual security operatives work with a number of other ‘key bodies’ in their efforts to protect clients and prevent crime These bodies fulfil different functions, but all play a role in the provision of general security.
- 23. Security operatives should workclosely with the police service as they are considered to be part of the wider police family.
- 24. “Ensures that privatesecurity operatives are fit and proper persons who are properly trained and qualified to do their job”
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- 26. Security operatives regularlycome into contact with members of the public during the course of their duties They also regularly interact with other members of staff and people from other organisations Effective communication is vital
- 27. SENDER ENCODES THOUGHTS SENDER SENDS RECEIVERRECEIVES RECEIVER DECODES
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- 29. The words weuse are obviously important, but so is the tone in which we use those words. It’s not just what we say, but how we say it that counts. “when we interact with another person using words and tone to convey our message”
- 30. “is everything elsethat we do when we communicate with another person on a face-to-face basis” How we stand, what we are wearing, how close we are to the other person, eye contact, how we use our hands, other body gestures – these all help us to convey our message.
- 31. Within the workplacewe will also be conveying messages using written communication, in the form of reports, letters and e-mails.
- 32. Effective communication helpsus to: Get the job done Create a good impression of ourselves Create a good impression for the organisation Reduce incidents of conflict, aggression or violence …in the workplace
- 33. Communication skills playan important role in how we interact with our colleagues, supervisors and managers Treat all members of staff with courtesy and respect, and expect to be treated in the same way Good communication with our colleagues is essential …in a team
- 34. Every single personyou come into contact with is a customer
- 35. These include: Work colleagues Supervisors Managers Plusanyone working for any other company or organisation on the site
- 36. These include: Visitors tothe site Workmen Delivery drivers The emergency services Neighbours Members of the public.
- 37. Keep in mindthat all customers: are individuals have differing needs and expectations may be from different culture, religions & age groups Personal values are formed as you grow up and are affected by: Birthplace Where you live Upbringing ‣ Friends ‣ Family
- 38. Security Operatives need totake into account other people’s values, and try to choose the most appropriate and effective way of dealing with them
- 39.
- 40. One of ourmain roles as a security operative is looking after people How we treat people when we deal with them is very important Customer care is all about how we deliver our service, how we provide security to our customers on a day-to-day basis.
- 41. Be professional withevery customer Be approachable Concern yourself with the customer’s needs Treat customers as you would wish to be treated yourself Go out of your way to help customers Leave customers pleased with how you have dealt with them
- 42. Using poor communicationskills Showing a lack of commitment Expressing a lack of concern Not listening to the customer Making jokes or being rude Ignoring or failing to acknowledge the customer Appearing bored or impatient Failing to do what you have promised.
- 43. Communicating effectively is animportant part of delivering customer care Speak to customers in a way that is appropriate to them, shows professionalism and gets the job done.
- 44. First impressions count. Besmartly attired, polite and willing to assist
- 45. Make a goodfirst impression Acknowledge them straight away Be polite Show that you want to help them Find out how you can assist them Decide on the best course of action Use their name if you know it Make appropriate eye contact Use clear speech.
- 46. To leave thecustomer feeling that they have been dealt with professionally, correctly and personally. CQ
- 47.
- 48. Every year thousandsof people have time off work due to injuries that could have been avoided if Health & Safety procedures were better. Health & Safety procedures are there to keep us all safe.
- 49. Carry out arisk assessment Do what they can to remove or reduce those risks Provide safety equipment Ensure safe working practices Provide relevant instruction and training Provide suitable personal protective clothing or equipment There may be a written Health & Safety policy, or even a safety committee
- 50. Take reasonable careof their own Health & Safety Don’t do anything unsafe Follow the organisation’s Health & Safety policy Obey all safety instructions Use protective equipment properly Follow the organisation’s/site’s emergency procedures.
- 51. Good Health &Safety practices help reduce hazards & risks. “… anything that has the potential to cause harm.” “… the chance that harm could happen in certain circumstances.” A hazard is A risk is
- 52. Good health andsafety practices are all about reducing hazards and risks “The identification of hazards, the calculation of risk and the reduction of that risk, either completely or to an acceptable level.”
- 53. REVIEW AND REVISEAS NECESSARY IDENTIFY HAZARDS IDENTIFY THOSE WHO MAY BE HARMED EVALUATE RISK BY CONSIDERING EXISTING PRECAUTIONS RECORD THE FINDINGS PRINCIPLES OF RISK ASSESSMENT 1 2 3 4 5
- 54. Can the hazardbe eliminated? Can the cause be substituted by something with a reduced risk? Can the hazard be enclosed in some way? Can the hazard be isolated? Would ventilation reduce the risk? Could the amount of exposure time be reduced? Would additional training reduce the risk? Would PPE help? Would first aid facilities help?
- 55. Slips, trips andfalls Injuries from poor lifting and carrying techniques Misuses or abuse of machinery Sharp objects like needles and knives Violence and assaults Diseases Hazardous chemicals Noise pollution Moving vehicles Locked or blocked fire exits Overcrowding Fires, floods and other emergencies The elements. Typical risks and hazards found in the workplace
- 56. Waterproof clothing High-visibility clothing Headwear Gloves(needle-proof/slash-proof) Rubber gloves and face shields Stab-resistant vests Metal detectors (searching) Ear defenders Eye protection Safety boots Radios and mobile phones Torches.
- 57. Blood Body fluids Sharps/needles An emptybottle makes an excellent improvised sharps box.
- 58. Manual handling Unsafe loads Physicallifting, pushing, pulling Can cause: Fractures Spinal disc injuries Trapped nerves Burns Hernias. Damage to muscles Damaged ligaments & tendons Abrasions and cuts
- 59. Load Individual Task Ifit is too heavy, can it be lightened or split? If it is unstable, can handles be fitted or the load be reapportioned? Environment Consider the capability of the person. Are they strong/fit enough? Are they adequately trained for the task? Does the task involve stretching, twisting or bending? Can machinery be used or can team handling be used? Where the task takes place. Is the floor slippery or uneven? Can the layout or floor condition be improved? L I T E
- 60. Stop and think Positionthe feet Bend the knees Get a firm grip Keep a straight back Raise the load with the legs Keep the load close to the body The easiest way is not always the safest!
- 61. All workplaces havesafety signs and by understanding their meaning, it helps security personnel to keep themselves, their colleagues and their customers safe They are colour-coded and have specific shapes according to their meaning.
- 62. This sign isused to tell people they must not do something.
- 63. This is usedto warn people.
- 64. This sign isused to tell people they must do something.
- 65. These signs informpeople of fire equipment.
- 66. Hazardous substance These signs warn youabout dangerous chemicals
- 67. “The assistance ortreatment given to a casualty for any injury or sudden illness, before the arrival of an ambulance, doctor or other qualified person.”
- 68. preserve life prevent thecondition from worsening promote recovery obtain qualified assistance.
- 69. suitable first aidfacilities for employees and customers first aid equipment first aid training.
- 70. Ensure your ownsafety Assess the situation Control the situation Diagnose the situation Save life (treatment) Obtain assistance.
- 71. Danger Make surethe area is safe before you approach Response Check to see if the casualty responds to verbal command or a pain stimulus (shake of the shoulders) Shout for help Airway Open the airway by tilting the head back and lifting the chin with two fingers Breathing Look, listen and feel for normal breathing for up to ten seconds Bleeding Check for major bleeding and treat accordingly Shock Keep a lookout for signs of shock and treat accordingly.
- 72. Know your workplace’spolicy for providing first aid Know what you are expected to do in a medical emergency Know who the qualified first aider is Know where the first aid equipment/room is You may be required to undergo training.
- 73. waterproof airtight green with awhite cross adequately stocked replenished.
- 74. ‘to speak tothe emergency services operator
- 75. Which service yourequire The telephone number you are calling from (in case you are cut off or for a call back) Your exact location (address) Type of incident Number of casualties Extent of the injuries Any other dangers or hazards
- 76. Following an incident(medical or otherwise): record details of the incident use the accident book may be required for insurance/investigations
- 77. Security operatives dealingwith serious accidents/injuries must ensure that: proper first aid is provided a supervisor/manager is informed the Health & Safety Officer receives correct information that the accident book is filled in correctly
- 78.
- 79. disrupt business cause millionsof pounds worth of damage cause serious injuries kill staff and customers
- 80. be aware ofthe dangers of fire understand basic fire prevention methods know what to do on discovering a fire
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- 83.
- 84. Be mindful offire safety generally Ensure that all non-essential electrical equipment is switched off Ensure that electrical wiring, plugs and sockets are sound, correctly fused and not overloaded Ensure that cables and wires do not run under carpets or where they can be trapped under furniture and overheat.
- 85. Report faulty electrical equipmentimmediately Ensure electrical equipment is tested regularly Keep electrical equipment away from sources of heat Remove waste regularly Keep combustible materials to a minimum
- 86. Security operatives can preventfires occurring by implementing basic fire prevention measures.
- 87. Security operatives (asemployees) must: take care of their own health & safety take care of the safety of others cooperate with employers in relation to fire safety
- 88. Solid fuels -paper, wood, plastic, fabric, etc Flammable liquids - petrol, meths, thinners, etc Flammable gases - methane, hydrogen, etc Metals - potassium, sodium, magnesium, etc Fires involving electricity Cooking oils and fats.
- 90. Red body Suitable foruse on Class A fires, wood and paper, etc Not suitable for combustible liquids, cooking fats, etc Not safe to use on fires involving electricity Extinguishes by cooling Remove pin, squeeze trigger and aim at the base of the fire.
- 91. Red body withblack label Best on Class B fires Safe to use on electrical fires Extinguishes by reducing oxygen levels and cooling Not to be used in confined areas - can cause asphyxiation Remove pin, squeeze trigger and aim.
- 92. Red body withcream label Suitable for Class A and B fires Not suitable for electrical fires Extinguishes by cooling and sealing the surface of a burning liquid Remove pin, squeeze trigger and aim (not directly at the fire as the foam may cause the liquid to spread.)
- 93. Red body withblue label Best on Class B fires but safe to use on any type of fire Extinguishes by chemically interfering with the combustion Do not use in a confined area due to inhalation Remove pin, squeeze trigger and aim at the edge of the fire.
- 94. Red body witha yellow label Specifically designed for use on cooking oil/fat fires Can be used on Class A fires Extinguishes by smothering and cooling (a fine nozzle creates a mist spray which reacts with the oil/fat) Do not use on electrical fires Remove pin, squeeze trigger and aim.
- 95. Label is usuallyred or white For use on any type of fire but best on small contained Class B fires Extinguishes by smothering Normally used in kitchens When using, wrap some of the blanket around hands and raise up to protect face. Place over pan and leave in place. (One use only).
- 96. Water Suitable for useon Class A fires, wood and paper, etc Not suitable for combustible liquids, cooking fats, etc or on fires involving electricity Extinguishes by cooling Some hoses activate automatically when unreeled, if not, turn on the water supply.
- 97.
- 98. Fire alarm procedures Fireevacuation procedures How to raise the alarm The location of fire exits Location and types of fire fighting equipment How to use the equipment.
- 99. The alarm hasbeen raised (call points should be located on emergency escape routes) The emergency services have been contacted The fire is not spreading and is confined You have a clear escape route, not threatened by fire You have selected the correct extinguisher You have been trained to use an extinguisher. Only attempt to fight the fire if:
- 100. It is biggerthan a wastepaper bin size You need more than one extinguisher The room is filling with smoke Gas cylinders or chemicals are involved Your efforts are not reducing the size of the fire IF IN DOUBT, GET OUT!
- 101. Select the correct extinguisher Pullthe pin to break the seal Holding the extinguisher upright, squeeze the trigger Test the range and content (away from the fire) Then aim at the fire using a side-to-side sweeping motion.
- 102. Fire exits arenot locked or chained Fire exits are clear inside and out Fire extinguishers are in correct place and ready for use Occupancy figures are not exceeded.
- 103. prevent or reduce thespread of smoke and flames between rooms unless they can be closed electronically if fire alarm activates. Internal fire doors Keep them closed
- 104. are a vitalmeans of escape during a fire or other emergency marked, unlocked and unblocked – inside and out. Fire exits They must be
- 105. In an emergency,fire doors (shown in brown) slow down the progress of fire and smoke whereas fire exits (shown in green) allow people to safely exit the building.
- 106. Outward opening doors allowa safe exit from a venue Inward opening fire doors are only allowed for small rooms Unless electronically controlled all fire doors should be kept closed.
- 107.
- 109. “The swift andsafe removal of people or property from an endangered area.”
- 110. Security operative must ensurethat customers and staff are evacuated quickly and safely
- 111. Evacuation method 1 Themost urgent evacuation requiring customers to leave using all available fire exits Evacuation method 2 If the evacuation is less urgent (e.g. cancellation of entertainment) customers could be allowed to exit using just one door.
- 112. Ensure that customersand staff leave the building via the safest exit Be ready to assist vulnerable people: ◦ children ◦ elderly ◦ physical or mental difficulties ◦ language difficulties ◦ drunk/drugged
- 113. Panic, anxiety, etc cancause people to not understand the danger May not know where the exits are Think it may be a drill.
- 114. Discover emergency Inform staff Informcustomers Direct customers to nearest/safest exit Check premises are empty Ensure clear access for emergency services Assist emergency services as required.
- 115.
- 116. Be Fire Safety conscious Knowyour Fire Emergency procedures Know your Fire Assembly Point Know where firefighting equipment is kept, and how to use it Report any Fire Hazards.
- 117.
- 118. “An emergency isany unplanned incident that is so serious that it must be dealt with immediately” CQ
- 119. Fire Flood Power cut Gas leakor explosion Chemical spillage Traffic accident Fight/assault First aid incident Serious crimes Bomb threat Suspicious package
- 120. eople first roperty second P P Thepreservation of life is the first priority, followed by the protection of property
- 121. Fires, floods, powercuts, gas leaks, chemical spillages… Activate alarm Evacuate the site/premises Call for the emergency services
- 122. Ensure no-one smokes Nolights/appliances to be switched on Open doors and windows Turn gas off at the mains
- 123. Usually dealt withby the police An ambulance may also be required if serious injuries are sustained
- 124. May be dealtwith by removing the instigators from the site/premises, by calling the police or by making arrests if serious injuries are sustained First aid may also be required.
- 125. Staff or visitors/customers whoare injured or become ill, should be dealt with by a trained first aider In serious incidents an ambulance should be called
- 126. If they occuron site/workplace, they would normally be dealt with by calling the police Containing any suspects and crime scene preservation must also be considered.
- 127. Bomb threats andsuspicious packages must be dealt with seriously, by: ◦ Raising the alarm ◦ Evacuating staff and visitors/ customers via the quickest and safest exit ◦ Calling the police
- 128. “The use ofviolence, threats and intimidation in the pursuit of political aims” It is used to create a climate of fear within a population, with the intent of bringing about a particular change
- 129. They may target oneparticular organisation/nation/people for a specific reason or may be more indiscriminate in their targeting International Domesticor
- 130. what is currentlyhappening around the world and in your particular area any recent terrorist attacks or threats the location of your own site/premises in relation to other possible targets nearby whether the site/premises itself is famous or important in its own right the vulnerability of the site/premises to attack the current level of threat nationally.
- 131. LOW MODERATE SUBSTANTIAL SEVERE CRITICAL An attack isunlikely An attack is possible but not likely An attack is a strong possibility An attack is highly likely An attack is expected imminently.
- 132. Terrorism information Appropriateauthorities should be contacted immediately
- 133. Be vigilant atall times Maintain good housekeeping Use suitable physical security measures Regular, obvious patrols of the site/premises Strict access control procedures Effective search procedures Visible use of CCTV systems Report suspicions to managers immediately Reduce the chances of a site/premises becoming a target
- 134. Ask the callerquestions. Try to find out: what type of bomb it is where it is what it looks like when it is due to go off why the site was targeted which terrorist organisation is making the threat name/address/telephone number/ location of caller. Use a bomb threat check list
- 135. High explosive devices (bombsleft in packages or luggage) Car bombs (explosives in vehicles) Incendiary devices (fire bombs) Postal bombs (envelopes and parcels through the post) Person-borne devices (suicide bombers) Chemical, biological and radiological devices (dirty bombs).
- 136. DO NOT Touch it Liftit Move it Open it Pour water on it Put anything on top of it Try to diffuse it Attempt to use or disconnect any visible wires Use a radio or mobile phone near to it. DO NOT interfere with the package
- 137. A particular interestin the outside of the site/premises An interest in the CCTV systems Taking pictures of the site (overtly or covertly) Making notes or drawing diagrams of the site Taking an interest in the timings of activities False alarm activations (testing response times) Damage to perimeter security
- 138. Attempts to disguiseidentity (hats, hoods, etc) Trespassing with no good reason Asking unusual questions about the site/premises or security arrangements Nervousness Reluctance to be noticed or seen Report suspicious behaviour to a site supervisor or manager. The police may need to be called to investigate