The document outlines a safety and security training course covering manned and technical protection methods in the private security industry, emphasizing effective communication, health and safety practices, and emergency procedures. It highlights the roles of security operatives, customer care principles, and the importance of maintaining a professional demeanor while ensuring safety protocols are strictly followed. Additionally, the course addresses risks, hazards, and specific actions to take in emergencies, including handling bomb threats and suspicious packages.

1. SAFETY (SECURITY)
TRAINING COURSE

2. Safety, comfort & welfare
• Fire Alarm/exits
• Toilets
• Smoking
• Drinks
• Breaks
• Questions
• Examinations
As a courtesy to others
please TURN OFF your
mobile phone

3. COURSE OUTLINES:
 Private Security Industry
 Communication and Customer Care
 Health & Safety
 Fire Safety
 Emergency Procedures

4. Security
“astate or feeling of being
safe and secure”
The Private Security Industry
“provides manned and technical
protection to premises, people and
their property”

5. Security is provided in three ways
Manned Security
Physical Security
Systems
1
2
3

6. Where one or more
security operatives work
on a site providing both
a deterrent against
crime and an immediate
response to incidents as
they occur.
Manned Security
1

7. Physical deterrents
such as locks, alarms,
barriers and grills help
to reduce crime.
Physical Security
2

8. Electronic and other
technical systems to
monitor premises for
crime and other dangers,
such as intruder alarms,
fire detection systems
and closed circuit
television (CCTV)
systems.
Systems
3

9. Any person paid or used to provide any form of
manned security to a client or premises
Door supervisors
Security officers
Cash and valuables
in transit operatives
CCTV operators
Close protection operatives
Vehicle immobilisers

10. A Door Supervisor carries out
security duties in or at licensed
premises, like pubs and
nightclubs, preventing crime
and disorder and keeping staff
and customers safe.

11. A Security Officer guards premises against
unauthorised access or occupation, or against
outbreaks of disorder or against damage.
They also guard property against being stolen,
against damage or against otherwise being
dishonestly taken or obtained
They may also guard one or more individuals
against assault or against injuries that might be
suffered in consequence of the unlawful
conduct of others
This includes providing a physical presence, or
carrying out a form of patrol or surveillance to
deter crime.

12. Key holding is where a security officer keeps
custody of, or controls access to, any key or
similar device for operating (whether
mechanically, electronically or otherwise) any
lock.

13. CCTV operators carry out guarding
activities using closed circuit
television equipment, to either
monitor the activities of
members of the public in
a public or private place,
or to identify a particular
person. This includes the
use of CCTV to record images
to be viewed on non-CCTV
equipment

14. Close Protection is
guarding one or more
individuals against
assaults or injuries that
might be suffered in
consequence of the
unlawful conduct of
others.

15. It is very important that security operatives
appear professional at all times
Clients and members of the public expect
security staff to act in a certain way.

16. Professional
Honest
Fair
Reliable
Dedicated
Alert
Helpful
Approachable
Tactful
Self-disciplined
Cooperative
Patient
Loyal
Positive
Effective
communicators

17. UNIT 2

18. Security operatives regularly come into contact
with members of the public during the course of
their duties
They also regularly interact with other members
of staff and people from other organisations
Effective
communication
is vital

19. Verbal
Non-verbal
Written

20. The words we use
are obviously
important, but so is
the tone in which
we use those words.
It’s not just what we
say, but how we say
it that counts.
“when we interact with another person using
words and tone to convey our message”

21. “is everything else that we do when we
communicate with another person on a
face-to-face basis”
How we stand, what we are
wearing, how close we are
to the other person, eye
contact, how we use our
hands, other body gestures
– these all help us to convey
our message.

22. Within the workplace we
will also be conveying
messages using written
communication, in the
form of reports, letters
and e-mails.

23. Effective communication helps us to:
Get the job done
Create a good impression
of ourselves
Create a good impression
for the organisation
Reduce incidents of conflict,
aggression or violence
…in the workplace

24. Communication skills play an important role in
how we interact with our colleagues,
supervisors and managers
Treat all members of staff with courtesy and
respect, and expect to be treated in the same
way
Good communication with our
colleagues is essential
…in a team

25. Every single person you come into contact with
is a customer

26. These include:
Work colleagues
Supervisors
Managers
Plus anyone working for any
other company or organisation
on the site

27. These include:
Visitors to the site
Workmen
Delivery drivers
The emergency services
Neighbours
Members of the public.

28. Keep in mind that all customers:
are individuals
are affected by:
Birthplace
Where you live
Upbringing
have differing needs and expectations
may be from different culture, religions & age
groups
Personal values are fo
‣
rmed as you grow up and
Friends
‣ Family

29. Security Operatives need
to take into account other
people’s values, and try to
choose the most appropriate
and effective way of dealing
with them

30. CQ

31. One of our main roles as
a security operative is
looking after people
How we treat people
when we deal with them
is very important
Customer care is all
about
how we deliver our
service,
how we provide security
to our customers on a
day-to-day basis.

32. Be professional with every customer
Be approachable
Concern yourself with the customer’s
needs
Treat customers as you would wish to be
treated yourself
Go out of your way to help customers
Leave customers pleased with how you
have dealt with them

33. Using poor communication skills
Showing a lack of commitment
Expressing a lack of concern
Not listening to the customer
Making jokes or being rude
Ignoring or failing to
acknowledge the customer
Appearing bored or impatient
Failing to do what you have
promised.

34. Communicating effectively
is an important part of
delivering customer care
Speak to customers in a
way that is appropriate to
them, shows
professionalism and gets
the job done.

35. First impressions count.
Be smartly attired, polite and willing to assist

36. Make a good first impression
Acknowledge them straight away
Be polite
Show that you want to help them
Find out how you can assist them
Decide on the best course of action
Use their name if you know it
Make appropriate eye contact
Use clear speech.

37. UNIT 3

38. Take reasonable care of their
own Health & Safety
Don’t do anything unsafe
Follow the organisation’s
Health & Safety policy
Obey all safety instructions
Use protective equipment properly
Follow the organisation’s/site’s
emergency procedures.

39. Good Health & Safety practices help
reduce hazards & risks.
“… anything that
has the potential to
cause harm.”
A risk is
“… the chance that
harm could happen in
certain circumstances.”
A hazard is

40. Slips, trips and falls
Injuries from poor lifting and carrying techniques
Misuses or abuse of machinery
Sharp objects like needles and knives
Violence and assaults
Diseases
Hazardous chemicals
Noise pollution
Moving vehicles
Locked or blocked fire exits
Overcrowding
Fires, floods and other emergencies
The elements.
Typical risks and hazards found
in the workplace

41. Blood
Body fluids
Sharps/needles
An empty bottle
makes an excellent
improvised sharps
box.

42. All workplaces have safety
signs and by
understanding their
meaning, it helps security
personnel to keep
themselves, their
colleagues and their
customers safe
They are colour-coded and
have specific shapes
according to their
meaning.

43. This sign is used to tell
people they must not do
something.

44. This is used to warn people.

45. This sign is used to tell
people they must do
something.

46. These signs inform people
of fire equipment.

47. Hazardous
substance
These signs warn
you about dangerous
chemicals

48. “The assistance or treatment
given to a casualty for any injury
or sudden illness, before the
arrival of an ambulance, doctor
or other qualified person.”

49. preserve life
prevent the condition from worsening
promote recovery
obtain qualified assistance.

50. Ensure your own safety
Assess the situation
Control the situation
Diagnose the situation
Save life (treatment)
Obtain assistance.

51. Danger
Response
Make sure the area is safe before you approach
Check to see if the casualty responds to verbal
command or a pain stimulus (shake of the shoulders)
Shout for help
Open the airway by tilting the head back
and lifting the chin with two fingers
Look, listen and feel for normal
breathing for up to ten seconds
Check for major bleeding and
treat accordingly
Keep a lookout for signs of shock
and treat accordingly.
Airway
Breathing
Bleeding
Shock

52. Know your workplace’s policy for providing first
aid
Know what you are expected to do in a medical
emergency
Know who the qualified first aider is
Know where the first aid
equipment/room is
You may be required to undergo
training.

53. ‘to speak to the emergency
services operator

54. Which service you require
Your exact location
(address)
Type of incident
Number of casualties
Extent of the injuries
Any other dangers or hazards
Report to emergency response team

55. Following an incident (medical or otherwise):
record details of the incident
use the accident book
may be required for insurance/investigations

56. Security operatives dealing with serious
accidents/injuries must ensure that:
proper first aid is provided
a supervisor/manager is informed
the Health & Safety Officer receives
correct information
that the accident book is filled
in correctly

57. be aware of the
dangers of fire
understand basic
fire prevention
methods
know what to do
on discovering a
fire

58. Security operatives
can prevent fires
occurring by
implementing basic
fire prevention
measures.

59. CQ

60. Fire alarm procedures
Fire evacuation
procedures
How to raise the alarm
The location of fire exits
Location and types of fire
fighting equipment
How to use the
equipment.

61. Select the correct
extinguisher
Pull the pin to break the seal
Holding the extinguisher
upright, squeeze the trigger
Test the range and content
(away from the fire)
Then aim at the fire
using a side-to-side
sweeping motion.

62. Security operative must
ensure that customers
and staff are evacuated
quickly and safely

63. Ensure that customers and staff leave the
building via the safest exit
Be ready to assist vulnerable people:
◦ children
◦ elderly
◦ physical or mental difficulties
◦ language difficulties
◦ drunk/drugged

64. Discover emergency
Inform staff
Inform customers
Direct customers to nearest/safest exit
Check premises are empty
Ensure clear access for emergency services
Assist emergency services as required.

65. Be Fire Safety
conscious
Know your Fire
Emergency
procedures
Know your Fire
Assembly Point
Know where
firefighting
equipment is
kept, and how
to use it
Report any Fire Hazards.

66. UNIT 5

67. “An emergency is any
unplanned incident that is
so serious that it must be
dealt with immediately”
CQ

68. Fire
Flood
Power cut
Gas leak or explosion
Chemical spillage
Traffic accident
Fight/assault
First aid incident
Serious crimes
Bomb threat
Suspicious package

69. P eople first
P roperty second
The preservation of life is the first priority,
followed by the protection of property

70. Fires, floods, power cuts, gas
leaks, chemical spillages…
Activate alarm
Evacuate the site/premises
Call for the emergency
services

71. Ensure no-one smokes
No lights/appliances to be switched on
Open doors and windows
Turn gas off at the mains

72. Usually dealt with by the police
An ambulance may also be required if serious
injuries are sustained

73. May be dealt with by
removing the instigators
from the site/premises,
by calling the police or
by making arrests if
serious injuries are
sustained
First aid may also be
required.

74. Staff or visitors/customers
who are injured or become
ill, should be dealt with by
a trained first aider
In serious incidents an
ambulance should be
called

75. If they occur on
site/workplace, they
would normally be
dealt with by calling
the police
Containing any
suspects and crime
scene preservation
must also
be considered.

76. Bomb threats and suspicious packages must be
dealt with seriously, by:
◦ Raising the alarm
◦ Evacuating staff and visitors/
customers via the quickest
and safest exit
◦ Calling the police

77. “The use of violence,
threats and
intimidation in the
pursuit of political
aims”
It is used to create a
climate of fear within a
population, with the
intent of bringing
about a particular
change

78. They may target
one particular organisation/nation/people
for a specific reason
or
may be more indiscriminate
in their targeting
International Domestic
or

79. what is currently happening around the world
and in your particular area
any recent terrorist attacks or threats
the location of your own site/premises in
relation to other possible targets nearby
whether the site/premises itself is famous or
important in its own right
the vulnerability of the site/premises to attack
the current level of threat nationally.

80. LOW
MODERATE
SUBSTANTIAL
SEVERE
CRITICAL
An attack is possible but not
likely
An attack is unlikely
An attack is highly likely
An attack is a strong possibility
An attack is expected imminently.

81. Terrorism information
Appropriate authorities should be contacted
immediately

82. Reduce the chances of a site/premises becoming a
target
Be vigilant at all times
Maintain good housekeeping
Use suitable physical security measures
Regular, obvious patrols of the site/premises
Strict access control procedures
Effective search procedures
Visible use of CCTV systems
Report suspicions to managers immediately

83. Ask the caller questions. Try to find out:
what type of bomb it is
where it is
what it looks like
when it is due to go off
why the site was targeted
which terrorist organisation
is making the threat
name/address/telephone number/
location of caller.
Use a bomb threat check list

84. High explosive devices
(bombs left in packages or luggage)
Car bombs (explosives in vehicles)
Incendiary devices (fire bombs)
Postal bombs (envelopes and parcels through the
post)
Person-borne devices (suicide bombers)
Chemical, biological and radiological devices (dirty
bombs).

85. DO NOT
Touch it
Lift it
Move it
Open it
Pour water on it
Put anything on top of it
Try to diffuse it
Attempt to use or disconnect any visible wires
Use a radio or mobile phone near to it.
DO NOT interfere with the package

86. A particular interest in the outside of the
site/premises
An interest in the CCTV systems
Taking pictures of the site
(overtly or covertly)
Making notes or drawing
diagrams of the site
Taking an interest in the
timings of activities
False alarm activations
(testing response times)
Damage to perimeter security

87. Attempts to disguise identity
(hats, hoods, etc)
Trespassing with no good reason
Asking unusual questions about
the site/premises or security
arrangements
Nervousness
Reluctance to be noticed or seen
Report suspicious behaviour to a site
supervisor or manager. The police may
need to be called to investigate