This document is a resume for Eric Huggins-Wilson detailing his qualifications and experience in customer service roles over the past 15 years. He has extensive experience handling high volumes of phone calls and emails, managing customer accounts, and resolving customer issues and complaints across several industries including financial services, sales, debt settlement, telecommunications and market research. His resume demonstrates strong communication skills and the ability to work both independently and as part of a team.

1. Eric Huggins-Wilson
153 Beach 26th
Street  Far Rockaway, NY 11691  929-338-8735 erichuggins09@gmail.com
Qualifications
 Achieved over 7-years professional experience as a customer service representative
 Work effectively and efficiently, able to handle a large volume of phone calls and emails on a daily basis
 Enthusiastic and assertive with exceptional oral and written communication skills and great sense of humor
 Function well in fast-paced environments both independently as well as with a team
 Computer and internet literate – Microsoft Windows,Word, Excel, Internet Explorer, Outlook, typing
Experience
ELITE CAPITAL New York, NY
Relationship Manager 5/14 – Present
 Cold call merchants through out the united states and offer Elite Capital’s services
 Handle customer accounts and provide guidance on enhancing customer relationships
 Overseeing the resolution of customer concerns and facilitating the delivery of services
 Handle all request from underwriter while keeping the merchant in the know for the close
SALES FOCUS, INC. New York, NY
Sales Representative 10/11 – 4/14
 Performed doorto door sales to business and residential customers marketing green energy services
 Generated and managed client accounts,handling all questions,concerns,and complaints
 Average 20 new accounts permonth, hitting minimum sales target established by company standards
 Achieved sales employee of the month in December 2011 & January 2012
DEBT SETTLEMENT New York, NY
Debt Counselor 5/10 – 10/11
 Conducted cold calling to individual consumers marketing debt consolidation services
 Managed client accounts,handling all questions,concerns and account modifications
 Contest winner for holiday incentives
ALLSTATE MERCHANT SERVICES New York, NY
Customer Service Representative 3/09 – 11/09
 Provided account management and customer services for one of the premier Credit/Debit processors servicing over 100,000
businesses across the nation in all major venues of commerce
 Assisted high volume phone customers with inquiries regarding their accounts, supplied account balances, updated information
and established new services
 Handled customer complaints in a professional, positive manner according to company guidelines
VERIZON New York, NY
Customer Service Representative 6/07 – 2/08
 Conducted sales and provided customer service and support for the nation's best provider of quality local and long distance phone
and data services
 Handled approximately 8-10 calls per hour addressing customer concerns, questions regarding their accounts and complaints in a
professional, positive manner
 Operated multiline switchboard to be able to effectively and efficiently forward calls to support and other departments when
necessary
UNIVERSAL SURVEY CENTER New York, NY
Interviewer / Customer Service Representative 4/06 – 6/07
 Conducted telecommunication surveys for the leading market research data collection firm specializing in global consumer and
executive interviewing
 Successfully meeting or exceeding quota of an average of four completed surveys per hours
OPINION ACCESS CORPORATION Long Island City, NY
Interviewer 10/04 – 11/05
 Conducted telephone interviewing and data entry for companies performing market research activities
 Collected and packaged tabulated research studies to be shipped to requesting companies.
Education
WINSTON SALEM UNIVERSITY Raleigh, NC
Achieved 48-Creditsin Advertising 9/80 – 5/84