Jilleen Bittner has over 15 years of experience in customer service and administrative roles. She is currently a Customer Solution Expert at Andersen Corporation where she assists with order processing, communication, and customer satisfaction. Previously, she was an Administrative Assistant at Topdesk Applications and Development where she managed projects, provided technical support, and maintained reports. Bittner has a degree in Business Administration and skills in various software programs.

1. Jilleen Bittner
12724 Boutwell Rd N. Stillwater, MN 55082| 651.788.0938| bittnernj@gmail.com
Customer Solution Expert
A highly energetic fast learner that is willing to take on new roles and responsibilities that result in
personal and professional improvement. A dedicated team player skilled in conflict management
practices with a dedication to providing the highest level of customer service to all internal and external
customers.
Career Experience
Andersen Corporation, Bayport, MN 2007-Present
A manufacturer of the #1 brand of new construction and commercial wood and composite windows, entry
doors and patio doors
Customer Service Representative
• Order Processing: Ensure all customer submitted orders are processed in a timely and efficient
manner with any questions or special product requests immediately addressed.
• Communication Skills: Assist Midwest Sales representatives with complex commercial and
residential quoting. Build and maintain relationships with territory sales representatives and dealers
within my district.
• Customer Satisfaction: Assist all dealer and direct customers with any order processing or direct
product issues to ensure they are 100% satisfied with Andersen throughout the entire sales process.
• Problem Solving: Assist all dealers with proper product selection and accessory questions to
ensure the products they have ordered will meet all of their design and specification requirements.
Try to identify up-front any issues with submitted orders so that the customer is delighted when the
orders have been received by their end-customers.
• Diagnostic Analysis: Work in conjunction with our IT design team to test and troubleshoot new
customer facing quote and order systems to detect any issues with program ease of use and
accuracy concerns.
Topdesk Applications and Development, Cottage Grove, MN 2002-2006
A client-focused company that has been providing stand-alone and client-server applications for over 14
years.
Administrative Assistant
• Project Management: Work with Fortune 100 companies on various special projects requiring data
management, timeline scheduling and progress reports.
• Technical Support: Provided on-site problem solving with respect to computer related operational
and service issues.
• Data Management: Responsible for processing confidential information in accordance with all
HIPPA privacy related rules and regulations.
• Reporting: Maintained and produced all requested financial and business performance reports to
upper management.
Education
Globe University, Woodbury, Minnesota 2015
Associate in Applied Science, Business Administration
Other Skills
Computer Salesforce.com, Visio, SharePoint, Microsoft Office (all Versions), Adobe
Acrobat, Windows OES, Andersen IQ
Activities 5k mud run/obstacle courses for cancer research, Vintage Baseball