Jamie M. Cooper has over 15 years of experience in office administration and office management. She is proficient in Microsoft Office, Quickbooks, and accounting software. Her strengths include understanding customer concerns, multi-tasking, organization, and maintaining confidentiality.

1. JAMIE M. COOPER
2120 Deerfield Dr. - Ashtabula, Ohio 44004- Phone (440) 536-1366
SUMMARY
I have over fifteen years of experience in Office Administration and Office Management. Strengths
include understanding customer concerns and providing win-win solutions, multi-tasking, high level of
confidentiality and organization. I am very proficient in Microsoft Word, Windows, Outlook, Excel, and
Lotus, Quickbooks and Accounts Receivable and Payable.
EXPERIENCE
2012 - Present Atty Jane Hawn-Jackson, Esq. Ashtabula, Ohio
Legal Assistant
• Answer incoming calls
• Schedule all attorney appointments
• Intakes (new client interviewing)
• Track and file all court appeals
• Draft Pleadings
• Request and process client medical records
• General office duties (i.e. filing, greeting clients, mail)
• Quickbooks
• AR/AP
,
2010 - 2012 Goodwill Industries Ashtabula, Ohio
Administrative Assistant
• Correspondence
• Assist Human Resources with interviewing and training
• Assist with special projects
• Answer 6-line incoming calls
• Schedule all pick up and deliveries
• Payroll (ADP & Quickbooks)
• AR/AP
• Deposits
• Budget and daily number comparisons
• Assist all 5 stores with day to day functioning
• General office duties (i.e. filing, greeting clients, mail)
2008 - 2010 Atty Paulette F. Balin Ashtabula, Ohio
Intake Receptionist
• Answer 4-line incoming calls
• Intakes (new client interviewing)
• Track and file all court appeals
• Open new client folders
• Request and process client medical records
• General office duties (i.e. filing, greeting clients, mail)
2005 -2008 S & B Carpet One Ashtabula, Ohio
Office Manager / Inside Sales / Advertising Specialist

2. • Sales
• Answered multi - line phones
• Scheduled installs and estimates
• Provided price quotes for customers
• Invoiced customers for completed installations and purchases
• Provided customer assistance
• Reviewed advertising campaigns and worked with advertising vendors to determine
needs
1996 - 2005 USA Cellular Ashtabula, Ohio
Office Manager
• Opened and closed retail sales location
• Hired all outside sales associates
• Prepared commission statements for outside salespeople
• Conducted and trained new and existing employees on products and services
• Answered multi - line phones
• Inventory
• Placed stock orders for wireless equipment
• Handled all customer issues with billing, service and equipment for the retail location and
sales associates
• Balanced cash drawer and handled deposits
• AR/AP
EDUCATION
1990 - 1994 Harbor High School Ashtabula, Ohio
1994 - 1996 Kent State University Kent, Ohio
2015 - Present Lakeland Community College Paralegal program Kirtland, OH
HONORS
Dean’s List Luncheon @ Lakeland Community College 12/2015
United Way Special Accomplishment
• Headed the United Way Campaign
• Provided an informational meeting to over 120 people
• Collected the most pledges in company history
• Collected 25 give-a-ways from local merchants as incentives to pledge