This resume is for Jerrod P. Wakefield, who has over 15 years of experience in customer service and technical support roles. He has a background in information technology and has worked in various roles including as a laborer, warehouse assistant, city carrier, installation technician, retail sales optician, helpdesk technician, and customer support representative. Jerrod has strong technical administration, customer service, and communication skills and is proficient in Microsoft Office, various operating systems, and internet technologies. He is motivated, organized, and able to work independently to solve problems.