Alejandra J Barbosa is seeking a management position where she can utilize her education and experience in marketing, accounting, and business law. She has a Bachelor of Science in Business Administration from University of La Verne. Her experience includes customer service roles at Refunds Today, West Coast Turnout Repair LLC, and Carl Karcher Enterprises where she assisted customers, managed accounts, and resolved issues. She also has administrative experience at Cstar Optics INC where she helped with meetings, events, marketing programs, and generating new business leads.

1. Alejandra J Barbosa
1295 Pavilion Drive
Pomona CA 91768
alejandrabarbosa@me.com
(626)419-8868
Objective: To obtain a management position, where I can facilitate the unlimited growth of a company by
utilizing my knowledge and education in marketing, accounting, and business law.
Education: University of La Verne
Major: Bachelor of Science in Business Administration
November 2014- April 2015/November 2015-April 2016 Refunds Today (Call Center CSR/IT Remote
Support)
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote
connection or over the Internet
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about
products and services;
• Investigating, diagnosing and solving computer software and hardware faults
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Redirect problems to appropriate resource
• Delivered Basic tax support
May 2008– March 2014 West Coast Turnout Repair LLC (Office Manager)
• Proactively managing, scheduling, and prioritizing Partner and staff workflows/task items. This may include maintaining
individual and/or team calendars and coordinating travel logistics as necessary
• Assist with Accounts Payable and Accounts Receivable
• Assisting with the planning and execution of meetings, with contractors as needed by local city or fire department
agencies
• Communicate with customers and providing answers to inquiries and concerns
April 2008– May 2009 Carl Karcher Enterprises (Customer Service Representative)
• Confer with customers by telephone in order to provide information about products and services, to take orders or cancel
accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well
as actions taken
• Maintain and recorded customers complaint by performing activities such as exchanging merchandise, refunding money,
and adjusting bills
• Assisting with additional office functions such as filing, faxing, scanning, client database management, and
opening/distributing mail, as needed
April 2005 – April 2007 Cstar Optics INC (Administrative Assistant)
• Assisting with the planning and execution of meetings, events, and marketing programs
• Worked closely with Executives to identify potential business opportunities
• Routinely participated in the sales process with Executives
• Generated five times the target number of qualified leads
• Assisting with Trade show events to promote brand
OTHER SKILLS: Proficient on both PC and MAC computers. Proficient with Microsoft Office and Adobe Suites
LANGUAGES: Bilingual Spanish/English Proficiency Level: Fluent