1. Alejandra J Barbosa
1295 Pavilion Drive
Pomona CA 91768
alejandrabarbosa@me.com
(626)419-8868
Objective: To obtain a management position, where I can facilitate the unlimited growth of a company by
utilizing my knowledge and education in marketing, accounting, and business law.
Education: University of La Verne
Major: Bachelor of Science in Business Administration
November 2014- April 2015/November 2015-April 2016 Refunds Today (Call Center CSR/IT Remote
Support)
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote
connection or over the Internet
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about
products and services;
• Investigating, diagnosing and solving computer software and hardware faults
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Redirect problems to appropriate resource
• Delivered Basic tax support
May 2008– March 2014 West Coast Turnout Repair LLC (Office Manager)
• Proactively managing, scheduling, and prioritizing Partner and staff workflows/task items. This may include maintaining
individual and/or team calendars and coordinating travel logistics as necessary
• Assist with Accounts Payable and Accounts Receivable
• Assisting with the planning and execution of meetings, with contractors as needed by local city or fire department
agencies
• Communicate with customers and providing answers to inquiries and concerns
April 2008– May 2009 Carl Karcher Enterprises (Customer Service Representative)
• Confer with customers by telephone in order to provide information about products and services, to take orders or cancel
accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well
as actions taken
• Maintain and recorded customers complaint by performing activities such as exchanging merchandise, refunding money,
and adjusting bills
• Assisting with additional office functions such as filing, faxing, scanning, client database management, and
opening/distributing mail, as needed
April 2005 – April 2007 Cstar Optics INC (Administrative Assistant)
• Assisting with the planning and execution of meetings, events, and marketing programs
• Worked closely with Executives to identify potential business opportunities
• Routinely participated in the sales process with Executives
• Generated five times the target number of qualified leads
• Assisting with Trade show events to promote brand
OTHER SKILLS: Proficient on both PC and MAC computers. Proficient with Microsoft Office and Adobe Suites
LANGUAGES: Bilingual Spanish/English Proficiency Level: Fluent