Amanda P Hodge has over 10 years of experience in customer service roles, including positions in insurance, student loans, retail, and food service. She has strong computer, data entry, and phone skills as well as the ability to learn new systems quickly. References are available from former supervisors and coworkers.

1. Amanda P Hodge
6725 Lancaster Circle, #223
Oklahoma City, OK 73132
Phone: (325) 260-5768 cell
E-mail: missmandy4290@yahoo.com
Career Overview
Friendly, customer service-oriented individual dedicated to customer satisfaction.
Skills Summary
• Data Entry
• Typing, 57 wpm on average
• Basic computer knowledge with the ability to learn new programs quickly
• Hard-working with the ability to take direction well
• Customer service oriented
• Friendly with excellent telephone etiquette
• Telephone skills
• Excellent communication skills
• Fast learner with a wide range of practical skills
• Excellent proofreader
Work Experience
Home Wet Bar-Oklahoma City, OK
December 2015
Warehouse Worker
Seasonal position pulling and packing online orders to be shipped.
CSAA Insurance Group-Oklahoma City, OK
July 2015-December 2015
Insurance Services Associate
Take incoming calls from AAA policyholders and service their home and/or auto policies. This entails
making changes to the policy such as address changes, driver/vehicle changes, coverage changes,
explaining billing and declarations pages, and taking payments.
Hobby Lobby Distribution Center-Oklahoma City, OK
April 2013-December 2013
Order Puller
Pull and pack product orders placed by Hobby Lobby locations for store restocking. My duties also
included cleaning my area of the warehouse at the end of the work day.

2. Oklahoma Student Loan Authority-Oklahoma City, OK
February 2012-April 2013
Customer Service Representative
Correspond with student loan borrowers via telephone, e-mail, and in person.
Make changes to student loan account (name and address changes), process deferments and
forbearances, and post payments. Process assigned packet of daily work each day, consisting of
forbearance and deferment requests, other borrower correspondence, in addition to answering the
telephone. I was required to have low-level government security clearance for this position.
Massco Maintenance Supply-Oklahoma City, OK
October 2011-February 2012
Customer Service Representative
Take orders from customers via telephone, e-mail, fax and in person; input orders into computer and
print order tickets for warehouse. Process payments for pick-up orders.
Hertz Corporation-Oklahoma City, OK
February 2010 to September 2010
Reservations Agent
Take incoming calls from customers requesting rate quotes and/or booking vehicle reservations.
StarTek- Enid, OK
June 2009 to September 2009
Customer Service Representative
Take incoming calls from AT&T customers with billing questions or issues, process payment
arrangements and payments.
Childtime Learning Center- Oklahoma City, OK
November 2008 to April 2009
Assistant Teacher
Assist master teacher in supervising children's activities and meals.
Little Caesars Pizza-Oklahoma City, OK
December 2007 to May 2008
Crew Member
Greet customers upon entering the store, take orders, conduct monetary transactions, and maintaining
cleanliness of the store.
Taco Bueno-Oklahoma City, OK
August 2006 to May 2007
Crew Member
Greet customers upon entering the store, take orders, conduct monetary transactions, and maintaining
cleanliness of the store and restrooms.

3. Educational Background
Westmoore High School-Oklahoma City, OK
High school graduate, May 2008
References
Deven Devore, Hobby Lobby Distribution (former supervisor)
(405) 659-1799
Jennifer Fisher, Hobby Lobby Distribution (former co-worker)
(405) 534-1033
Kenneth Perrone, personal reference
(405) 697-6157