This resume is for Frederick Howard, seeking a career opportunity with advancement potential. He has 10 years of customer service experience and 3 years of technical support experience. His experience includes roles in technical support, customer service, and installation/repair for companies in various industries such as healthcare, computer services, telecommunications, financial services, and more. He has strong technical skills as well as excellent customer service and communication skills.

1. Frederick Howard
5417 Lansingford Trail
Arlington, Tx 76017
469-344-3202
argean31@gmail.com
argean31@hotmail.com
OBJECTIVES
To Obtain a position with career advancement opportunity
KEY QUALIFICATIONS
Customer service professional offering 10 years of customer service experience and 3 year of
technical support
experience. Very diverse skillset and no issue with problem solving. Very good at assisting customers
no matter
what the situation may be.
EMPLOYMENT EXPERIENCE
➣ Apex Systems Inc
Staffed to UT Southwestern
December 2016-January 2017
Job Title: Telephony Installer
Duties:
•Clean telephone devices for use in the hospital
•Repair telephone devices that were sent back
•Program VoIP devices for use
•Install Ethernet and telephone ports
•Assist with running new cables for new areas
•Verify dial tone and switch location
➣ The Computer Merchant
Staffed to CSC
August 2015-May 2016
Job Title- Help Desk Analyst
Duties:
• Take inbound calls to troubleshoot issues with computers
• Troubleshoot enterprise connectivity on smart devices
• Troubleshoot network connectivity issues
• Troubleshoot VPN connectivity issues with secure connection
• Enter tickets into ticketing system for trouble tracking
• Route tickets to appropriate groups to ID and fix issues
• Enter requests for new services and equipment/upgrades

2. • Utilize Active Directory UI to help users reset passwords and add to groups
• Troubleshoot Windows 7 and 8
➣ TelVista
March 2014-August 2015
Job Title- Technical Support Associate
Duties:
• Take inbound calls to support voice, data, and television services
• Troubleshoot internet connectivity, voice function and cable function
• Give high quality customer service
• Educate customers on packages and service capabilities
➣ Ocwen Loan Servicing, LLC
May 2012 - February 2013
Job Title - Customer Care Coordinator 1
Duties:
• Take inbound calls, assist with mortgage payments
• collect delinquent mortage payments
• Assist with documentation for mortgages
• assist with modification and short sale paperwork
➣ NCO Customer Management
October 2011 - April 2012
Job Title - Customer Service Representative
Duties:
• Assist with Warranty part replacement
• Assist with parts purchase from online store
• Assist with purchase of equipment from online store
• Validate warranty
➣ Verizon Wireless Texas, LLC
September 2008 - December 2009
Job Title - Technical Support Coordinator 1
Duties:
• Troubleshoot voice, messaging, data service
• Troubleshoot BIS and BES connectivity
• Assist with billing inquiries
• Upsell new devices and plans
➣ Convergys Customer Management
March 2007 – August 2008
Job Title – Technical Customer Service Representative
Duties:
• Troubleshoot web hosting services and FTP upload
• Troubleshoot domains and business e-mail
• Set up business e-mail in outlook and mobile devices.

3. • Troubleshoot any problems with website and hosting service.
EDUCATION
➣ Southern New Hampshire University - November 2012-January 2015 - Still
enrolled
➣ Ultrasound Diagnostic School - July 1997-October 1998 - Medical Assisting
Certificate, CPR Certification
➣ East Bay High School - August 1991-May 1996 - GED
SUMMARY OF SKILLS
➣ Team Player ➣ Strong customer service
➣ Technically driven ➣ Excellent Communication skills
➣ Telephone Etiquette ➣ Goal Oriented
➣ Company loyalty ➣ Computer literate
PROFESSIONAL AND PERSONAL REFERENCES
➣ Lisa M. Bayer - Supervisor – 832-552-7813
➣ Michael Sylvester- Supervisor- 281-650-2510