This summary provides details of a professional with over 15 years of experience in customer service and administrative roles. She has a proven track record of efficiently processing orders, providing excellent customer service, and utilizing strong organizational skills to streamline operations in fast-paced environments. Currently seeking new opportunities to apply her skills and commitment to quality service.

1. Mandi T. Rood
136 Hillcrest Avenue
Somerset, NJ 08873
(732) 322-0111
par2cha@yahoo.com
SUMMARY
Detail-oriented professional in the customer service industry for over 15 years, committed to providing prompt,
courteous, and reliable service to all clients and internal sales teams. Utilizing strong organizational skills and
communication abilities to streamline and improve internal sales processes, I have worked in a variety of high profile
and fast-paced environments. I have achieved professional success in challenging administrative and clerical positions,
working both independently and in team settings.
PROFESSIONAL EXPERIENCE
Go!Foton Corporation, Somerset, NJ. September 2009-August 2015
Inside Customer Service
Providing complete customer service for customers and salesmen by processing orders, shipping and tracking orders,
and handling all billing and return issues
• Processing of all customer orders and internal sales orders, including verification of all pertinent details for
accuracy, creation of part numbers for new items ordered, confirmation of ship dates to customers (including
updating them of any changes advised by manufacturing), maintaining accurate ship dates of all orders in the
Macola system, shipment of orders, and invoicing of all orders (both domestic and internationally shipped) in
multiple currencies
• Maintaining a customer database by adding all new customers and updating existing customer profiles as
needed
• Accounts Payable entries for vendor purchases and customer orders
• Accounts Receivable including communicating with customers regarding outstanding invoices
• Processing of return authorizations from providing RMA authorization instructions to crediting items
confirmed received back to manufacturing to rebilling items returned to customers after investigation
completion
• Shipment of customer orders both domestic and international, including preparation of customs paperwork
for international shipments
• Generation and dissemination of weekly and daily sales reports
• Assisting with all customer requests including but not limited to: processing the rescheduling of orders via
weekly email requests and accessing of customer portals, tracking shipments, obtaining proper
documentation for orders (certificates of compliance, RoHS data, etc.), completing new vendor maintenance
forms for new customers, providing quotes using internal price sheets
Audio Associates, Inc., South Plainfield, NJ. October 2007-October 2008
Inside Customer Service
Supporting the entire sales department by processing and tracking all incoming orders for high-end electronics (i.e.
Niles, Monster, Sanus, Artison, KEF) via email, phone, and fax.
• Efficiently and effectively handling assorted dealer requests by providing up-to-date price sheets and catalogs
• Resolving billing disputes.
• Obtaining tracking information on pending orders and providing customers with updates on any and all
requests
• Processing of return authorizations
• Processing of monthly vendor reports
• Clerical duties including but not limited to: filing, faxing, maintaining database of current pricing and
catalogs

2. Cravath, Swaine, & Moore LLP, New York City, NY. November 2004 - April 2007
Library Assistant
Daily collection of articles related to companies and topics as requested by lawyers and administrative staff
• Responsible for research, collation, and dissemination to the entire firm of articles culled from various
sources including, but not limited to: newspapers, magazines, assorted law journals and reviews, and trade
publications and newsletters.
• Providing ongoing maintenance to the Lotus Notes database for all article requests and cancellations (i.e.
requests from entire firm for additions and deletions as well as quantity of articles collected).
• Management of library's filing system for all publications: addition and removal of all materials according to
requests and retention dates and preparation of labeled folders for all materials
• Daily management of the library's card catalog both physically and electronically
• Updating jacket and spine labels for cyclical materials
• Filing of weekly updates to law reporters for entire firm
• Preparing and distributing all required materials for all practice areas within the firm
• Monthly collection, collation, and distribution of tables of contents of all law reviews/journals for
reproduction of specific content according to requests
PR Newswire, New York City, NY. March 2002 - May 2004
Global Fax Operator
Responsible for maintaining the client distribution lists and scheduling of press releases for both immediate and
deferred release.
• Provided written and verbal correspondence with the editorial bureaus and clients to ensure accuracy of copy,
contact information and list distribution
Dow Jones & Company, Princeton, NJ. May 1999 - November 2001
Customer Service Representative, WSJ.com
Handling e-mail and telephone inquiries requiring both detailed and general knowledge of the content, navigation and
technical support for the WSJ.com website.
• Supporting maintenance of customer account information.
• Writing and editing “canned” messages for use in the Kana Email Communications System.
• Processing of customer requests and registrations via e-mail and telephone.
EDUCATION
Douglass College, Rutgers University New Brunswick, NJ May 1998
Bachelor's Degree
English major, Psychology minor; Dean's List 1998
SKILLS
Lotus Notes, Microsoft Outlook, Microsoft Office, Type 50 wpm, Internet and various office equipment (i.e. scanners,
copiers, microfiche), Macola software
Certified Yoga Alliance yoga instructor and Reiki I practitioner