Theresa Fravel is seeking an office position utilizing her strong front desk, clerical, and customer service skills. She has over 15 years of experience in roles like Customer Service Representative, Receptionist, and Librarian where she answered phones, greeted customers, data entry, filing, and administrative tasks. Previously, she owned and managed a successful real estate company for 20 years before retiring. She has licenses in real estate sales and brokerage and education from Onondaga Community College and The Professional Career Center.
REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...DORCAS ATIENO
Dear Sir/Madam,
I am writing to you with regards to the Receptionist and customer service position i saw on your career website.
I am currently working as a customer Service Receptionist and Call center agent in Toyota Alfuttaim Motors where I have spent the past three years providing excellent customer service. I am passionate about service and would love to transfer those skills to the biggest Automotive Company in the world.
I have spent the past seven years working in the hospitality and automotive industry and am now looking to broaden my horizons and my skill-set. It has been a long term career aspiration to work for your company as a customer representative or Contact center agent so that I can combine my love for service and hospitality with the passion for your services.
Please find attached my current CV, which further details my experience along with my skills and qualifications and why I feel I would make an excellent ambassador for you.
I have skills and experience required to competently take on this role and I am confident that I would work to exceed your expectations.
I very much look forward to hearing from you and thank you for considering my application
Yours Sincerely.
Dorcas Awino Atieno
REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...DORCAS ATIENO
Dear Sir/Madam,
I am writing to you with regards to the Receptionist and customer service position i saw on your career website.
I am currently working as a customer Service Receptionist and Call center agent in Toyota Alfuttaim Motors where I have spent the past three years providing excellent customer service. I am passionate about service and would love to transfer those skills to the biggest Automotive Company in the world.
I have spent the past seven years working in the hospitality and automotive industry and am now looking to broaden my horizons and my skill-set. It has been a long term career aspiration to work for your company as a customer representative or Contact center agent so that I can combine my love for service and hospitality with the passion for your services.
Please find attached my current CV, which further details my experience along with my skills and qualifications and why I feel I would make an excellent ambassador for you.
I have skills and experience required to competently take on this role and I am confident that I would work to exceed your expectations.
I very much look forward to hearing from you and thank you for considering my application
Yours Sincerely.
Dorcas Awino Atieno
EDUCATION
University of Virginia Expected Graduation September 2016
Bachelor of Arts, Healthcare Administration and Management
GPA: 3.76
SUMMARY OF KEY QUALIFICATIONS
· Extensive administration and customer service experience
· Proven communication, interpersonal, and organizational abilities
· Proficient in Windows based programming including MS Word, Excel, PowerPoint, and Outlook
· Dynamic Leader and team builder, always willing to collaborate with others.
· Strong analytical and problem solving skills
· Typing skills 50 wpm
· Medical Terminology
WORK EXPERIENCE
Staffing Agency September 2015 – Present
Temporary Agency Placement
Administrative Assistant/ Receptionist/ Customer Service Representative
· Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.
· Handled a range of administrative support and office management functions for clients
· Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.
Private Housing March 2014 – March 2015
Customer Service Representative / Bookkeeper
· Employed strong customer service to Military Personnel and their families, visitors and callers by providing routine information and directing those to appropriate staff and locations for appointments and responding to inquiries regarding company operations.
· Toured apartments, leased and pre-leased apartments, completed lease/renewal paperwork, explained lease information to the client, entered results data into a computer system and assisted with resident and employee relations
· Purchased supplies and equipment as authorized by management, monitored office supply levels and reorder as necessary, conducted periodic reconciliations of all accounts to ensure their accuracy, maintained the petty cash fund, issued financial statements, provided information to the external accountant who creates the company’s financial statements, calculated variances from the budget and report significant issues to management, complied with local, state, and federal government reporting requirements and provided clerical and administrative support to management as requested.
Eisenhower Center March 2013 – June 2013
Staffing Coordinator
· Supported directors of the various units in a manner that helps to meet upon benchmark standards in terms of productivity, efficiency, and financial stability, supported scheduler in input unit schedules and staff position changes in collaboration with each unit director and Human resources and entered daily shift changes and sick calls.
Vista Assisting Living March 2012 - August 2012
Administrative Assistant
· Coordinated and performed a range of staff as well as operational support activities for the unit; served as a liaison with other departments and oper ...
1. Theresa Fravel
695 Idlewood Boulevard Baldwinsville, NY 13027 |315-753-2314 | livingud14411@yahoo.com
Objective
· Energetic multitasker seeking a challenging office position, bringing superb front desk skills and clerical abilities in
order to provide the company with exceptional customer care and administrative services
Experience
CAMPING WORLD OF SYRACUSE
CUSTOMER SERVICE REPRESENTATIVE MAY 2016-PRESENT
· Answer and screen incoming calls for all departments,directing calls to over 50 extensions
· Greet incoming customers and direct them to appropriate departments
· Assign salespeople to customers on a rotation basis
· Input all data on industry related software
· Prepare all promotional materials for RV shows
COMMUNITY ACTION OF ORLEANS AND GENESEE
RECEPTIONIST 2015-2016
· Responsible for clerical/data entry and filing
· Answer and screen incoming calls
· Take and distribute messages and mailprotocol
· Manage all visitors and handle allcustomer inquiries
· Great written and verbalcommunication skills with high attention to detail
· Enter data on ORS database with accuracy to reflect demographics for reporting purposes
· Prepare correspondence and documents
· Coordinate meetings and appointments
LIBRARIAN 2012-2016
· Responsible for monitoring book check out/check in
· Maintained organized book shelves
· Kept records of circulation and materials
ANCHOR REALTY1992-2012
· Owner and CEO of Anchor Realty, Baldwinsville, NY from 1992-2012
· Owned and managed a successful Real Estate Company for 20 years before I retired
Education
ONONDAGA COMMUNITY COLLEGE 1980-1982
THE PROFESSIONAL CAREER CENTER 1992 , 1998
· Obtained Real Estate Salesperson License
· Obtained Real Estate Broker License