The document is a resume for Robin Brown outlining their education, skills, experience, and skill set. Robin Brown has a Sales and Marketing Diploma from Conestoga College and over 15 years of experience in customer service, sales, and leadership roles. They have held positions with various companies providing excellent customer service, sales, administrative support, and staff training and management. Robin Brown has strong skills in communication, time management, problem solving, and proficiency with various software programs.

1. Robin Brown
151 Heritage Dr. Cochrane, AB | 403-851-5000 | rbrown884@hotmail.com
Education
SALES AND MARKETING DIPLOMA – CONESTOGA COLLEGE
Skills & Abilities
SALES
· Handling client orders via phone,fax, email and walk in traffic
· Providing a high level of customer service to assigned clients
· Offering clients support during all stages of the sale
· Providing customer with technical product information
· Writing up email proposals
· Responding to pricing inquiries
· Growing existing business relationships and acquiring newbusiness
· Keeping accurate records of all sales and prospecting activities
OFFICE ADMINISTRATIVE
· Purchasing product
· Sourcing customer specific items
· Approving payroll
· Various administrative duties
· Entering and analyzing data to establish trends dealing with “negative events”.Making recommendations to improve
customer relations and training for sales staff based on trends
· Reviewing customer database to ensure all contact information is accurate
· Collection calls and posting payment
· Preparing NAFTA documentation
· Reviewing pricing structures for customers to ensure proper discount were applied
· Created a loss order tracker
· Inventory
LEADERSHIP
· Handling customer concerns that needed to be escalated to a more senior position
· Responsible for staffing resources, staff questions and concerns and daily reports
· Training customer services representatives within a call center and retail sales counter environment

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Experience
CROWFOOT WINE AND SPIRITS -CUSTOMER SERVICE REPRESENTATIVE – 2016-CURRENT
TITAN SUPPLY - CUSTOMER SERVICE REPRESENTATVIE – 2015-2016
FLOCOR - INSIDE SALES – 2014-2015
SPAENAUR – 1998-2014 -ADVANCED CUSTOMER CONTACT ASSOCIATE – 2010-2014
-CONTACT TO SATISFACTION CO-ORDINATOR - 2008-2010
-CUSTOMER SERVICE REPRESENTATIVE – SPAENAUR INC – 2003-2008
-INSIDE SALES – SPAENAUR INC – 1998-2003
Skill Set
· MS Office proficient ·Multi-tasking
· Time Management · People Management
· Strategic thinker · Communication skills
· Quick learner · Effective listener
· Resourceful · Proficient in Eclipse and Aims software
·ProServe