Heather Benjamin is seeking a business administrative role. She has over 5 years of experience in demanding, fast-paced environments requiring proficiency in Microsoft Office, spreadsheet analysis, database applications, and business data management tools. Her experience includes roles in customer service, dispatching, nannying, and medical administration. She has a bachelor's degree in computer forensics and various technical certifications.

1. Heather Benjamin
1445 Winters Run Ave, Las Vegas, NV 89183 | 702.281.6821 | heather_82@me.com
Summary
· Accomplished, efficient,and reliable business administrative professional with5+ years of
experience in a demanding, high volume, multitasking, fast-paced environment. Proficientin all of
the professional MicrosoftOfficeprograms, with emphasis in spreadsheet analysis and design,
information systems, and multiple database applications. Diversified skill set coveringcustomer
service, administrative support, communication, accountmanagement and business data
management tools. Excellent inter-personal, phone etiquette, and digital communication skills.
Education
BACHELOROFSCIENCE |COMPUTERFORENSICS |PRESENT -2017
FOSTERPARENT |STATE OFNEVADA |2015– PRESENT
IC3DIGITALLITERACY CERTIFICATION|CERTIPORT |2015
CPRCERTIFIED |2005– PRESENT
MEDICALTERMINOLOGYCERTIFICATE |CLOVIS ADULT SCHOOL|2009
Skills & Abilities
· Management
· Isis ProClear Communications
· Information Systems
· Clinstar
· MicrosoftOffice
· Spreadsheet Analysis Design
· Customer Service
· Time Management
· Business Data Management Tools
· ConflictResolution
· Ability to successfully workwithin several databases; Xcelys,Emdeon, Softheon, Jiva. Clarity, and
Atlas

2. Page 2
Experience
SELFEMPLOYED |NANNY| 2015-CURRENT
· Cared for twochildren, ages one and newborn (at time of starting)
· Carried out daily activities to meet the children’s physical and emotional needs
· Prepared and served meals, snacks, and bottles.
· Changed diapers, bathed, and dressed children
· Maintained homes laundry, dishes, and the cleanliness of the children’s play area and bedrooms.
· Supported the daily routine of the family.
· Kept a nanny log and updated parent throughout the day
LEAD DISPATCHER|DIAMOND RESORTS INTERNATIONAL| 2014-2015
· Facilitate booking operations flow fortimeshare clientele
· Run reports and verify booking information is accurate
· Update shared documents for global properties to properly prepare for the followingday guests
· Prepare an agent count and guest list forglobal management forfollowingdays
· Address high volume e-mail inquiries in a timely and accurate fashion
· Provideaccurate and appropriate information to answer questions, troubleshoot issues, and
resolve complaints
· Pre-qualify guests for tours
· Develop and implement successful team building exercises
· Mentor a large team of staff members and ensure efficiency inwork
CUSTOMERSERVICE REPRESENTATIVE|COMMUNITYHEALTHPLANOF
WASHINGTON|2013-2014
· Respond to member and provider inquiries regarding benefits, eligibility, claims status, and other
related insurance issues
· Accurately capture customer information in computer database in a clear and timely manner
· Calm upset callers, repair trust, locateresources for problem resolution and design best-option
solutions
· Excelwithin a service-orientated company, demonstrating a talent forcommunicating effectively
with customers, management, and colleagues
CUSTOMERSERVICE REPRESENTATIVE|AEROTEKONBEHALFOF COMMUNITYHEALTH
PLAN OF WASHINGTON|2012- 2013
· Successfully completed temp-to-hire contractat Community Health Plan of Washington and
received full-time employment offerletter
PATIENT DISPATCH,SUPPORT SERVICES,PATIENT TRANSPORTER,AND VOLUNTEER|SAINT
AGNES MEDICALCENTER| 2007-2012

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· Assisted withpatient handling and lifting using appropriate safety equipment
· Prepared patients fortransportation between units and departments
· Maintain and update patient charts
· Manage and oversee the creation of successful executed work orders for environmental
departments
· Routed transporters to pick-up/drop-off destinations through Isis Pro Clear Communications
· Prepare discharge paperwork for the Outpatient Center