This document is a resume for Jacklyn Moucheron, seeking a senior administrative professional position. It summarizes her experience over 13 years in customer service and administrative roles, including as an administrative assistant for two jewelry companies and a sports organization, handling tasks like data entry, scheduling, customer service, and inventory management. It also lists her areas of expertise, education, technology skills, and references.

1. J A C K L Y N M . M O U C H E R O N
8358 W. Bluefield Avenue ▪ Peoria, AZ 85382 ▪ jackiemoucheron@gmail.com ▪ 562-209-3068
S E N I O R A D M I N I S T R A T I V E P R O F E S S I O N A L
“Administrative Expertise specializing in Office Support”
Highly motivated and skilled professional, seeks position within a high growth organization, which welcomes initiative,
dedication, and experience; demanding excellence in consistently meeting business objectives. Exceptional ability to
work under high pressure, offering over 13 years of experience in all aspects of business administration / customer
service, and proven ability to manage complex customer service / administrative tasks.
A R E A S O F E X P E R T I S E
 Customer Service  Communication verbal/written  Data Entry
 Time Management
 Document Mgmt./Reporting
 Inbound /Outbound calls
 Procedures & Compliance
 Calendars / Schedules
 Fundraising / Budgeting
R E L A T E D E X P E R I E N C E
ADMINISTRATIVE ASSISTANT Hyde Park Jewelers 2015-Present
 Receive all incoming jewelry and track in computer software ASC and route to the appropriate area.
 Prep, pack and prepare inter store shipments using FedEx ship manager and tracking all inventory leaving store.
 Balance cash drawers and reconcile all cash and credit card transactions daily.
 Prepare appraisals for customers on items they have recently purchased or are interested in purchasing.
 Communicate with sales reps and other Hype Park locations as well as order all office supplies.
ACCOUNT COORDINATOR Haus of Grey 2015-Present
 Assist sales representatives with keeping accounts and future orders current and up to date.
 Maintain a list of all orders for each season to help insure the completion of all orders in a timely manner.
 Invoice and notify customers once their orders have been shipped.
 Approve orders as well as pick, pack and ship apparel orders to customers or to embroiderer.
 Inventory, reallocating products when sold out and making edits to orders when inventory is no longer available.
ADMINISTRATIVE ASSISTANT CIF Southern Section 2007-2015
 Acknowledge and greet visitors; answer phone on multi-line switchboard.
 Post games wanted and coaching vacancies as well as approving sanctioned events and approval to travel.
 Accounts receivable, running reports, creating invoices and inputting sales receipt transactions.
 Golf tournament and sports playoff event planning and management; playoff ticket sales and accounting.
 Rule books publication sales, data entry, filing, and processing student transfer paperwork.
CUSTOMER SUPPORT ASSOCIATE TEKsystems 2005-2007
 Weekly payroll processing, hiring / terminating contracted employees in our payroll data system.
 Prepares work to be accomplished by gathering and sorting documents and related information.
 Maintain payroll operations by following policies and procedures; reporting needed changes.
 Maintain payroll information by collecting, calculating, and entering data from employee time sheets.
 Resolves payroll discrepancies by collecting and analyzing information and answering questions and requests.
 Update payroll records by entering changes in exemptions, insurance coverage, and savings deductions.
ADMINISTRATIVE ASSISTANT HQ Global Workplaces 2003-2005
 Maintain client information and files and perform extensive customer service relations.
 Contribute to team effort by accomplishing related results as needed.
 Dissemination of incoming / outgoing US mail and packages to clients.
 Complete operational requirements by scheduling and assigning any administrative projects provided by clients.
 Organize and maintain kitchen supplies and product inventory as well as conference room cleanliness.
 Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs.

2. P R O F E S S I O N A L P R O F I L E
 Proven ability to work autonomously while balancing multiple priorities in a rapidly-changing environment
 Proactive professional, committed to follow-through; resolves problems effectively under high pressure
 Computer-savvy, proficient across a broad range of applicable technology, systems, and software
 Versatile, adaptable, and easily able to acquire and apply new skills immediately and independently
T E C H N O L O G Y
 MS Office XP
 QuickBooks
 People soft
 MS Outlook Express
 Goldmine 6.0
 OSS Data system
 Internet / Email
 FedEx Ship Manager
 Clickbook
 UPS Worldship
 Carty Web Strategies
 GoogleDocs
E D U C A T I O N
 St. Joseph High School, Lakewood, CA Graduate Diploma 1996-2000
 Long Beach City College, Long Beach, CA Certificate Early Childhood Education
R E F E R E N C E S A V A I L A B L E U P O N R E Q U E S T