This document is a resume for Melissa Saenz summarizing her skills and work experience. She has developed strong computer, multi-tasking, communication, presentation, and adaptability skills through various roles. Her education includes coursework covering all Microsoft software at an advanced level from Robertson College and Mount Royal University. Her experience includes roles as a lab technician, service appointment coordinator, security guard, appointment coordinator, and barista at organizations like Maxxam, Village Honda, Lexus of Calgary, and Starbucks. In these roles she gained experience in tasks like managing multiple stations, providing excellent customer service, maintaining clean workspaces, and completing monetary transactions.

1. MELISSA SAENZ
Apt 708 617 15th AVE SW Calgary, AB, T2R0R4  (403)-903-5339 Msaen511@mtroyal.ca
Skills Summary
 Developed Computer skills using a
broad spectrum of Microsoft software
for academic assignments and working
as an appointment coordinator
 Developed multi-tasking ability through
managing multiple stations at a time
while working at Maxxam keeping up
with the sample income
 Excellent communication skills
developed interactingwith individuals
clearly and precisely with clarity through
writing and verbal communication
during my time at Village Honda.
 Polite professional manner developed
by completing multiple presentations in
many classes while at Mount Royal
University, and working in Village
Honda and Lexus of Calgary
 Developed the ability to adapt through
managing multiple different situations
and customers while working at
Starbucks and village Honda
Education
Robertson College, Completed coursework covering all Microsoft software at an advanced level.
Mount Royal University,
Experience
LA B TECHNICIAN/ 2015-2016
 Managed multiple stations at once juggling multiple tasks
 Maintained a clean workspace organizing files, completing paperwork and sample tests as
quickly and efficiently as possible
 Completed training documents and checklists for new hires and trainees

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 Trained new hires in the various stations I was in charge of, informing them on the
requirements of each station.
SERVICE APPOINTMENT COORDINATOR 2014-2015
 Provided excellent customer service booking appointments, organizing time tables, answering
phones in a professional manner and completing monetary transactions
 Maintained a clean workspace organizing files, and completing a variety of tasks on a daily
basis
 Completed a quota of outbound calls as a primary source of bringing in service for the
dealership
SECURITY G UARD 2013-2014
 Responsible for patrolling grounds and ensuring it is secure, watching security cameras paying
attention to details for any disturbances.
 Reported updates on status of site and any occurrences on site, responding to any emergency
calls occurring on site on a regular basis to superiors.
APPOINTMENT COORDINATOR 2012-2013
 Managed outlook calendars for all appointments made for the service center
 Answered incoming phone calls in a professional poisedmanner helping customers the most I
could to provide exceptional customer service
 Maintained a poised professional manner at all times, completing transactions of services and
going over services with customers
BA RISTA/2009-2011
 Performed all monetary transactions quickly and accurately to ensure customers received their
products as quickly as possible
 Worked independently by analyzing what needed to be done without having a supervisor
assign it; ensuring workplace is clean, fully stocked, organized, etc.

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Hobbies
Pulse Studios Monday through Friday evenings