1. Mylene Pereira 905-840-4111
#2605 - 8 Lisa Street, Brampton, On L6T 4S6 mpereira4111@rogers.com
PROFILE
A self-managing dministrative Assistant with over 20 years of progressive Canadian and international
experience. With a proven track record of scheduling, event planning, project coordination and administration.
A team player with a positive, professional work ethic, capable of effectively adapting to change within a
dynamic organization.
ACHIEVEMENTS
Ontario Volunteer Service Award recipient 2012
Produced comprehensive reception binder with outbound/inbound courier instructions, employee
name/extension and cell phone lists, visitor procedures, office supplies instructions, switchboard trouble
shooting/repair procedures
Planned and coordinated highly successful company's "Customer Appreciating Day". Arranged breakfast,
multiple plant visits, lunch-on-the-go and Toronto dinner/boat cruise (Mariposa)
Efficiently organized private jet to fly Regional Sales Director and sales team to US customer's plant
contributing to a worry free executive experience
Arranged successful retirement dinner party/gift for the Packaging Systems Director, attended by the division's
management team, sales team, corporate office representatives, customers and suppliers.
CAREER HISTORY
GENERAL KINETICS ENGINEERING Aug 2012 - Dec 2013
Brampton, Ontario
Customer Service Representative
Processing new/repeat orders (Accpac) and prepared Weekly/Month End Sales reports. Issued RFQ's (Request
for Quotation) and RA's (Return Authorization) to customers. Maintained customer files.
· Processing and coordinating shipments to customers (Canada + US + International)
· Coordination with Production, Engineering, Accounting, Shipping and Receiving depts.
· Application & Issue of Export Permits for international shipments
· Switchboard relief when required

2. CASCADES BOXBOARD GROUP Aug 1990 - Mar 2012
Mississauga, Ontario
Customer Service Representative (Feb 2010 - Mar 2012)
Processing new and repeat orders (AS-400) and maintaining/updating customer inventory (Crystal reports).
Maintaining multiple customer binders.
· Coordinating order releases as required by customers
· Entering and advising customer with pricing and ready dates
· Coordination with Production/Scheduling, Engineering, Graphic Design and Shipping departments
· Switchboard relief when required
Receptionist/Administrative Assistant (Div (Aug 1990 - Jan 2010)
Provided proactive administrative support to Director-Packaging Systems in correspondence, prepared
proposals, leases, purchase order, expense reports. Maintained and monitored manager's scheduled
appointments and efficiently arranged travel requirements, custom clearances and car rental.
Prepared/dispatched outgoing mail and interfaced with selected couriers ensuring timely delivery of mail and
packages. Sorted/distributed incoming mail. Maintained office supplies.
· Coordination with Production, Accounting, Sales and Shipping departments
· Managed busy switchboard, ordered office supplies, screening visitors etc.
EDUCATION, OTHER SKILLS & TRAINING
· College Diploma in Secretarial and Administrative studies
· Diploma in Microsoft Word, Excel and Powerpoint
· Proficiency/knowledge of Accpac, AS-400 and Groupwise & Outlook
· Sept 2014 - Completed MS 2007 Word and Excel (Basic/Intermediate) from Microskills Development
Centre
MEMBERSHIPS/VOLUNTEER
· Member of International Association of Administrative Professionals
· Client volunteer for Heart House Hospice of Peel