This document contains Shane Hind's resume. It lists his contact information, describes his skills and experience, and outlines his work history in hotel and customer service roles. Shane has over 10 years of experience in roles such as receptionist, reservationist, and front of house manager. He enjoys building relationships and exceeding targets. His resume demonstrates strong customer service abilities developed through various hospitality positions.

1. Shane Hind
35 May Field Avenue
Kilburn
Belper
Mobile-07961785502
Email- shanejohnhind@hotmail.co.uk
I would describe myselfas a creative and passionate individual thatcommunicates with those around me
exceptionally. I enjoy pleasing clients and feel that my ability to build working relationships is second to none.I
am an extremely driven young individual who enjoys working towards and exceeding targets setwithin the
workplace. I spenta summer working abroad as a bar tender and also ata water sports centre, and feel that my
time there developed my customer service skills to an optimum level,as well as making me an extremely
independentindividual.
EDUCATION
2010 NVQ Level 2 Microsoft Word, Excel and Power point
2009 NVQ Level 3 Customer Services
(Work Based Learning)
2000/2003 Buxton, High Peak Collage DerbyUniversity
City and Guilds Level 2 in food preparation
City and Guilds Level 3 in food and drink Service and on – Licensed
Premises
1997 – 2000 John Flamsteed CommunitySchool - GCSEs
English C,Science D & E, Art D, Technology (graphic products) D,
German E
????????????-Present Capita Derby
Hotel Consultant
My current duties are:
*To answer e-mails,phone calls and taking bookings,cancellations and amendments from the WIP. I am fully
trained on the Capita accountand the MARRS system.
*To provide excellent customer service and accuratelyprocess the customers’ requests
*To provide back up for all other hotel teams.
*To assistwith the training of new starters.
*To be in charge of running our international booking reportchecks.
* To meetall targets setby my manager.
Novemer 2010-????????? Jurys Inn Derby/Nottingham
Receptionist/Reservationist
During my time at Jurys Inn I’ve been promoted from Receptionist to Reservationist. My duties included:
*To be the firstpoint of contact for customers wishing to book group bedrooms or dinners/events.
*To provide optimum customer service and put guest’s requirements’ firstatall times
*To manage bedroom rates based on availability
*To complete each days banking which includes handling a large amounts ofcash
*To meetwith potential clientand conduct show rounds ofthe hotel’s facilities
*To cross sell the hotel’s facilities wherever possible
*To assistreception with their workload when needed
2006-September 2010 Finesse Hotels Derby/Belper
Receptionist/Reception Supervisor/Front of House Manager
During my time with Finesse hotels I worked my way from a receptionist at both The Lion Hotel and
Cathedral Quarter Hotel to Front of House Manager. My current duties included:
*To actively sell and promote the hotel and it’s facilities.
*To manage bedroom rates based on availability
*To complete each days banking which includes handling a large amounts ofcash
*To complete staffrotas on a monthlybasis
*To produce weekly reports to track progress ofthe department
*To work with the General Manager and the marketing departmentto come up with sales ideas to boostbusiness
*To meetwith potential clientand conduct show rounds ofthe hotel’s facilities
*To supervise all on site events where appropriate,ensuring the client’s needs are always met
Please note references are available upon request.