Kory Hjelm is seeking a position on the Vail Marriott Sales team to develop sales and marketing skills and eventually become a Sales Manager. He has experience working in customer service roles at the Vail Marriott Mountain Resort and has strong computer, writing, communication, research, and social media skills. His career history includes administrative and customer service roles at Lee University, Papa Murphy's Pizza, and the United States Grand Prix Riders Union. He provides references from his current and past supervisors who can speak to his work experience and qualifications.

1. Kory Hjelm
145 North Frontage Road West, #C520 Vail, Colorado 81657
720.838.1931
kory.hjelm@me.com
Objective: To obtain a position within the Vail Marriott Sales team to learn and develop sales and
marketing skills to hopefully move up into a Sales Manager position in the future.
Skills
 Computer Skills: Adobe InDesign and Photoshop, Microsoft, Marriott Property
Management System (PMS), and MARSHA.
 Social Media: Used Facebook and Twitter to increase awareness of local
organizations and businesses.
 Writing: AP style through: press releases,public relations writing, and broadcast
writing. Chicago style through history research papers.
 Communication: public speaking, media relations, and presentations through
multiple classes.
 Research:Public Relations Research Methods,Historical Research Methods
Career History
Front Desk Agent and At Your Service Agent
Vail Marriott Mountain Resort
 Provide the highest quality of service to guests during all levels of
occupancy.
 Promptly and effectively deal with guest complaints and requests
through the front desk and the At Your Service Desk.
 Worked at the At Your Service Desk answering and directed phone calls
to appropriate departments or guests in an efficient and appropriate
manner.
 Learn and work exclusively with the Property Management System
(PMS) and some of the Reservations System (MARSHA).
 Have a thorough knowledge of all emergency and security procedures
for the hotel.
2014-
present
Physical Plant Student Worker,Lee University
 Data entry, phone management, event coordination, imputing labor
hours, filing and other front office tasks assigned by the office manager.
 Attaching paid invoices to work orders and troubleshooting missing
invoices when they were not available.
 Inventory: updating, receiving, and issuing, as well assisting in setting
up the new inventory system.
2012-
2014
Shift Leader, Papa Murphy’s Take and Bake Pizza
 Used proper sanitation procedures at all times.
 Worked as a team to ensure complete customer satisfaction, during their
visit to the store.
 Managed and organized team when owner/manager not present.
2011-
2013,
Race Administration,United States Grand Prix Riders Union
 Handled administrative functions for the President of the Organization.
2005-
2011

2. Kory Hjelm
145 North Frontage Road West, #C520 Vail, Colorado 81657
720.838.1931
kory.hjelm@me.com
Professional References
Tony Moretti, Guest Relations ManagerRitz Carlton Bachelor Gulch
Email: awmoretti@gmail.com
Phone: (256) 755-0836
Stephanie Ward, Former Assistant to Physical Plant Director
Email: Stephanieward71@gmail.com
Phone: (423) 790-9577
Sarah Wheeler, Senior Managerof Gift Cardsat Gap. Inc.
Former USGPRU West Coast Administrative Director
Email: sarah.home1@gmail.com
Phone: (415) 385-1857
Personal References
Christy Kleinmann, Professorof Public Relations
Mentor during time at Lee University
Email: christy.kleinmann@gmail.com
Phone: (423) 310-9442
Beth Pyles, Pastor at Wolfsburg United Methodist Church
Family friend for more than 10 years
Email: bcpyles@emarqmail.com
Phone: (301) 233-2429