resume

1. Kelly A. Sanders
1107 Fountain Lake Dr. | Brunswick GA,31525
P: 717.253.1375 | Email: kas3689@gmail.com
Career Focus:
Dedicated management professional with excellent customer service skills and over 25 years of experience
in hospitality, retail and service industrieswith special focus on customer satisfaction, retention, and team
effectiveness. Noted for solid independent judgment, implementing strategies and services which meet the
needs of owners, staff, and guests.
Professional Experience:
Front Office Manager
Embassy Suites; Brunswick, GA; 130 Room, Full Service Property
April 2016 – Present
Embassy Suites is Hilton Worldwide’s trademark of upscale all-suites hotels. The Brunswick, GA location
serves the southeast Georgia Golden Isles destination area.
● Responsible for the daily operation of the front office staff, front desk staff, and related departments
within the hotel, including the housekeeping and maintenance staff.
● Oversees the employment activities of staff, including hiring, training, scheduling, disciplinary
actions, and terminations.
● Participate in the development and implementation of business strategies that ensure daily bookings
of the hotel is maintained at the highest levels.
● Serves as the Guest Assistance and Guest Satisfaction Ambassador, while continuing to uphold the
Hilton brand standard and operations within the Embassy Suites.
● Implemented a standard operating procedure for vacations and call outs, which led to a 25%
decrease in overtime
● Hired more than 10 personnel in first 60 days of employment; trained all in areas including front
desk operations, night audit, and reservation system
● Implemented the keyless check-in with team, and helped install and train staff on new procedures in
order to be in compliance with Embassy and Hilton mandates
Front Office Manager
Hilton Garden Inn, Gettysburg, PA; 88 Room, Full Service Property
December 2014 – April 2016
● Participated in development and implementation of business strategies
● Managed the operation of the front office and related areas
o Facilitated adoption of uniforms for all staff, which had not been fully implemented as
required by Hilton standards
o Assisted in achieving outstanding QA inspection
o Maintained Hilton operations through scheduling, accounts receivable and cash deposits in
accordance with hotel standards
● Recruited, selected, oriented and trained qualified employees
● Developed and implemented strategies and practices which support employee engagement

2. Kelly A. Sanders
1107 Fountain Lake Dr. | Brunswick GA,31525
P: 717.253.1375 | Email: kas3689@gmail.com
● Led staff to improve and maintain high levels of guest satisfaction and ratings
● Provided employees with coaching and counseling to achieve performance objectives and reach
their fullest potential
● Provided excellent service to both our guests as well as in-house customers and colleagues
Licensed Barber and Stylist
Sundance Kid & Sixty East Hair Salons, Gettysburg, PA
1992 - 2014
● Served both long time clientele as well as walk-in customers
● Organized and managed bridal parties and beauty teams
● Participated in related trade shows, seminars and training for performance enhancement
● Worked with both successful professionals and the indigent to enhance employability
● Mentored apprentice barbers and stylists
● Kept license current by participating in continuing education opportunities
Bar and Restaurant Manager:
Liberty Mountain Resort & Conference Center, Fairfield, PA
1985 - 2011
● Ensure liquor license requirements
● Bartender and server
● Educated in legal ramifications related to liquor sales
● In-depth training and knowledge of alcohol products
● Floor manager addressing daily operations including inventory control costs, sales and cash deposits
● Employee training in restaurant and bartending skills, including and enforcing state regulation codes
● Other roles I did at this location over 26 years include: Assistantto Ski School Director, Retail, Lift
Attendant, Banquet Captain, Ski Instructor
Education /Training
● Barber Styling Institute, Camp Hill, PA: 1250+ Hrs. Student Hours, July 1990 – July 1991
● Fairfield Area High School, Fairfield, PA: Diploma Received 1990
Certifications:
● RAMP Owner/Manager Trained (Expires: 4/8/2017) & Server/Seller Trained (Expires: 2/14/2017) - PA
● CPR & First Aid (Expires 3/7/2017)
● Barber license
Professional References:

3. Kelly A. Sanders
1107 Fountain Lake Dr. | Brunswick GA,31525
P: 717.253.1375 | Email: kas3689@gmail.com
Christina Turley | General Manager, Hilton Garden Inn
1061 York Rd. | Gettysburg, PA 17325 | P: 717.334.2040
Bonita J. Portier, D.O. | Emmitsburg Osteopathic Primary Care Center
Emmitsburg, MD 21727 |P: 301.447.3310 Cell: 252.722.3007
Tammy Myers | Manager of Gettysburg Heritage Center
297 Steinwehr Ave. | Gettysburg, PA 17325 | P: 717.334.6245
Lonny Whitcomb | Assistant General Manager of Liberty Mountain Resort
78 Country Club Trail | Fairfield. PA 17320 | P: 717.642.8282