This resume summarizes Timothy R. Malis's experience and qualifications as an IT professional with over 20 years of experience in project management, systems administration, networking administration, and technical support roles. The resume lists his extensive skills in areas such as Windows and Macintosh desktop and server administration, virtualization, networking, and various hardware and software. It also provides details of his work history and responsibilities in roles such as IT Director, Independent Contractor, Help Desk Manager, and Network Administrator for various companies. The resume is accompanied by strong recommendations from past managers and colleagues praising Malis's technical skills, work ethic, customer service, and ability to quickly solve problems.

1. TIMOTHY R. MALIS
BRAINTREE, MASSACHUSETTS 02184 | (617) 237 5321 | trmalis@gmail.com | www.linkedin.com/in/tmalis
INFORMATION TECHNOLOGY PROFESSIONAL
PROJECT MANAGER ~ SYSTEM ADMINISTRATOR ~ NETWORK ADMINISTRATOR ~ IT PROFESSIONAL
IT professional, Project manager, systems designer and system / Network admin. with cutting edge skills in the
ever changing field of technology. Always finding clever solutions to interesting problems.
• Customer service / Project management.
• Microsoft Windows Server administration - Microsoft Active directory, Exchange server.
• Network Administration – LAN / WAN Design, implementation and maintenance. Hardware / Software,
Switches, Routers, Firewalls, TCP/IP, Decnet, Lat.
• Microsoft and Macintosh desktop client administration - DOS, Windows 3.11 – Windows 8, Apple - OS X
and Pre-OS X, Hardware / Software repair and maintenance.
• Virtualization - VMware ESX, VMware Fusion, Parallels, Virtualbox.
• Unix, VMS, Digital VAX, terminal servers, modems and printers.
• Remote Access- Microsoft Remote Desktop, VNC, Windows Terminal Services, LogMeIn, GoToMyPC.
• Extensive on-line experience.
PROFESSIONAL EXPERIENCE
LEARNING PREP SCHOOL, WEST NEWTON, MA Feb – Nov 2014
IT Director
In charge of all IT needs for a school for students with language and learning challenges ages 7-22.
• Managed the deployment of ~200 iPads using Apple configurator and the JAMF Casper management
software. Also integrated Lightspeed content filtering.
• Install and manage the AdvanPOS point for sale for food services.
• Support Teachers and students day to day with Windows, Apple and various Mobile devices in and out
of the classroom.
• Manage Windows 2008 Active directory, Fortigate firewall, Barracuda backup, Google Apps.
COMPUTER TECHNICAL SERVICES, Braintree, MA 2007 - Present
Independent Contractor
Freelance Network and System administration, installation and maintenance.
• Network administrator for a private school Managing 7 servers running Windows 2003 and 2008 server,
Exchange 6.5, 2007 in an environment of 200 Windows XP, Windows 7 and Macintosh clients.
• Manage 3 VMware ESX servers with 14 Guest OS including Windows NT 4.0, 2000, 2003, 2008, Linux.
• Support clients day to day with Windows, Apple computer (Some pre OS X), Mobile devices,
Networking, Unix, Linux, Hardware repairs and anything computer related.
INTERSYSTEMS CORPORATION, Cambridge, MA 1997 – 2007
Help Desk Manager (2003 – 2007)
Managed the Windows and Macintosh help desk team consisting of 6 people supporting approximately 220
local users and 330 remote users in offices worldwide. Supported, maintained, updated corp. infrastructure.
• Developed maintenance / upgrade plans, Maintained hardware / software inventory, Performed bi-
annual staff evaluations.
• C-Level support as well as Senior Administrator of the Windows / Mac team.
• 20+ Windows servers (NT, 2000, 2003), 500+ desktops / Laptops (Windows 3.1, 98, 2000, XP, Vista,
Macintosh).
• Microsoft Active Directory, Exchange, SharePoint portal, IIS, DNS, DHCP.
• Ensured proper integration with Unix and VMS infrastructure.
• Planned / setup of on and offsite trade shows, sales engineering and customer support conferences.
• Set up Developers conferences with hundreds of computers, Developer labs and E-learning center.

2. TIMOTHY R. MALIS RESUME PAGE 2
PROFESSIONAL EXPERIENCE
Network Administrator (1997 – 2003)
Setup, upgraded and maintained corp. computers and network. In-depth knowledge of various operating
systems, hardware and networking protocols, quickly learn and set up new equipment and technology, as
well as procedures for preventative maintenance, minimizing downtime and crisis management.
• Approximately 50 Windows NT servers.
• Approximately 200 desktops / Laptops (Windows 3.1, 98, 2000,XP).
• Remote access servers, Terminal servers.
• Documented set up, maintenance and troubleshooting procedures for existing systems and new
technologies.
BANGKOK.COM LLC, Kingston, MA 1997-2006
Thailand's first and largest English-language multipurpose "portal" site. Revenue from the sale of advertising
and from focused travel-oriented lead referral.
Partner
• Maintained and updated the website on the various Unix servers it lived on over it’s lifetime.
• Installed software packages for chat room, webmail, web stats, banner advertising, bulletin board, and
free home page service.
• Performed other basic Unix system administrator tasks such as user account maintenance, email
distribution lists, log analysis and scheduled backups.
SENSORMATIC ELECTRONICS (Formerly Software House, Currently Tyco), Lexington, MA 1994-1997
Technical Services Specialist
• Pre and Post-sales technical support.
• Quality assurance for the CCure line of access control, security monitoring, and video badging systems.
• Supported product software operating on VMS, DOS, Windows, Windows NT, and Macintosh platforms.
• Acute sensitivity to clients' security needs and crisis management skills.
• Managed resolution of product flaws with QA and Development groups for customers.
• On-site installation supervision, technician qualification, and training at client sites throughout North
America.
• Upgraded, setup and maintained the Technical Support Group computers consisting of 15-20 Intel and
Apple computers, as well as Digital VAXes, and terminal servers.
• Designed, implemented and maintained the group's call/issue tracking and knowledge databases.
• Created documentation for troubleshooting procedures, Technical tips, and other support resources
such as BBS’ and Internet sites.
CERTIFICATION / EDUCATION
Associate degree in Computer Engineering Technology
WENTWORTH INSTITUTE OF TECHNOLOGY., BOSTON, MA
Coursework, State-of-the-Art Program for Software engineering
NORTHEASTERN UNIVERSITY., BOSTON, MA
Coursework, State-of-the-Art Program for Data communications
NORTHEASTERN UNIVERSITY., BOSTON, MA
North American Conference on Customer Management.
American Management Association – Making the Transition to Management

3. Predictive index management workshops.
TIMOTHY R. MALIS
BRAINTREE, MASSACHUSETTS 02184 | (617) 237 5321 | timothy@malis.org | www.linkedin.com/in/tmalis
LINKEDIN RECOMMENDATIONS
COMPUTER TECHNICAL SERVICES
Independent Contractor, Project Manager
William Pappafotopoulos - PRESIDENT AT MILTON FINANCIAL GROUP
Tim has been the IT consultant that has handled all the computer, software and network needs
for my accounting practice and my home. I have referred him exclusively to any and all clients
who have had computer needs. Tim is an expert in his field and is of the highest integrity. I
strongly recommend him.
William is Timothy R.'s client
Christopher G. Miner - OWNER AT MORGAN HILL BOOKSTORE, INC.
Tim is an IT professional with years of experience in several disciplines. He was well organized
and made sure that the problem always got solved. It has been a pleasure to work with him over
the years.
Christopher G. was with another company when working with Timothy R. at Fontbonne Academy
Jane Labossier - COMPUTER SERVICES COORDINATOR AT FONTBONNE ACADEMY
Tim is highly intelligent; he also is very hard-working. He has tackled every project assigned to
him with enthusiasm and competence. He invariably understands exactly what a project is all
about from the outset, and how to get it done quickly and effectively. He consistently produces
superior quality work, on time, and within budget targets. He can quickly and efficiently fix
computers, servers, etc. whenever asked. If he doesn't know the answer he will find it. He was a
pleasure to work with.
Jane worked directly with Timothy R. at Fontbonne Academy
Tom Brodnicki - PARTNER AT PARTNERS IN MISSION
Tim Malis provided technology support services to me and my team at Fontbonne Academy as
well as throughout the entire school community. In every instance, Tim provided excellent,
professional and prompt service to a variety of complex and day to day needs. He is very
knowledgeable, service focused and diligent to provide the solution in every instance. I would
recommend Tim Malis to provide the services you seek in technology support.
Tom worked with Timothy R. at Fontbonne Academy
Doug Anderson - FINE ARTS DEPARTMENT/PROFESSOR AT FONTBONNE ACADEMY/REGIS COLLEGE
Tim Malis is a very capable and able technical person. His knowledge and ability to solve issues
is superior. He was always ready and willing to be on call and pull the school out of crisis mode.
I found Tim to be very dependable, easy to work with, and able to work "outside the box." I have
no problem recommending Tim, and in fact I recommend Timothy R. Malis with enthusiasm.
Doug worked with Timothy R. at Fontbonne Academy
Tricia Fennessy - DATABASE COORDINATOR AT ARCHBISHOP WILLIAMS HIGH SCHOOL
Tim is highly productive and motivated. He provided technology support services to me at
Fontbonne Academy. He was always quick and efficient at solving hardware and software
issues.
Tricia worked with Timothy R. at Fontbonne Academy
Maric Kramer - ELEARNING & REFERENCE LIBRARIAN AT WHEELOCK COLLEGE
During the year that I worked with him at Fontbonne, Tim was always patient in troubleshooting
hardware and software issues on library and student computers. It was always pleasant to work
with him!
Maric worked with Timothy R. at Fontbonne Academy

4. TIMOTHY R. MALIS LINKEDIN RECOMMENDATIONS PAGE 2
INTERSYSTEMS
Help Desk Manager
Charles Hochmuth - DIRECTOR TECHNICAL SERVICES AT INTERSYSTEMS
Tim was a talented problem solver with a great ability to quickly absorb new technologies. His
help desk team got the job done, which given our internal customers, was not always easy.
Charles managed Timothy R. at InterSystems
David Martyn - PARTNER AT KORBEL PARTNERS / CEO AT NEW SPIRIT REENGAGEMENT SERVICES
I recruited Tim into InterSystems. He had the best ratings; was considered the most
conscientious, personable, and knowledgeable member of that group. I recommend him without
reservation.
David worked with Timothy R. at InterSystems
Bill Welch - FIELD SERVICE ENGINEER AT CBE TECHNOLOGIES
Tim is a detail-oriented manager who always had his finger on the pulse of what was going on
within the help desk. He was always available to lend a hand if needed or give advice on better
ways of doing things to achieve our corporate objectives. He was a pleasure to work for and was
always understanding while keeping his sights on our deadlines and goals for projects.
Bill reported to Timothy R. at InterSystems
Dake Sands - SENIOR SALES ENGINEER AT INTERSYSTEMS CORP
Tim did a great job managing the help desk! I work remote (2500 miles away), so help desk
support was critical when I had a problem. You could always rely on Tim's team and Tim himself
to go the extra mile so that you could get up and running.
Dake worked with Timothy R. at InterSystems
SENSORMATIC
Technical Services Specialist
Ted Wood - CURRICULUM DEVELOPER AT SOFTWARE HOUSE/TYCO SECURITY PRODUCTS
Tim worked in my group as a Technical Support Specialist at Sensormatic (Software House).
Tim had an excellent knowledge of our products and the O/S - networking platforms that the
products were implemented on. He interfaced very well with the engineering group to get timely
solutions to our customers.
Tim was the 'go to guy' for matters related to the Internet, as...more
October 20, 2013, Ted managed Timothy R. at Sensormatic
Jim Stephan - SR MANAGER OF TRAINING AND PROFESSIONAL SERVICES
Tim and I were both members of the Technical Services Group for Software house
(Sensormatic). Tim has always been an expert with PC, networks and electronics. He has an
uncanny ability to get the most production out of the resources available to him.
I would strongly recommend to help out with any IT needs with regard to design, maintenance or
troubleshooting.
Jim worked directly with Timothy R. at Sensormatic