The document is a resume for George F. Dossett II that summarizes his qualifications and professional experience in information technology. It outlines his skills in networking, systems administration, application support, and technical troubleshooting. It also lists his work history including roles as an IT support engineer, systems engineer, lead installer for home theaters, and his education in data communications, networking and computer aided design.

1. George F. Dossett II
4307 Trailgate Drive  Indianapolis, IN 46268
317.985.4033  george.dossett@yahoo.com
Qualifications
Skilled and innovative information technologist experienced in networking, systems administration,
application support, and corporate technical resolution. Consistently exhibits leadership qualities while
enhancing teamwork to achieve stated goals. Quick learner and eager to serve the customer. Wide range of
expertise in the following:
 Computer hardware including desktops, laptops and server equipment
 Operating systems such as Windows (all versions) and Mac OS X
 Office systems such as Microsoft Office (all versions)
 Desktop imaging software and disaster recovery
 Assembly, disassembly and repair of systems
 Setup, maintenance and troubleshooting of network printers
 Able to install equipment, machines and software programs
 Troubleshooting software problems
 Help desk ticketing and tracking systems, such as SpiceWorks
 Delivering support through email, telephone, desk-side visits and remote support
 Excellent skills with network wiring and management
 Mobile technologies such as smartphone configuration
 Able to configure basic switching and routing
 Able to work independently and under pressure
 Responsible for other duties as assigned
Professional Experience
IT Support Engineer (on contract as needed), Comlux The Aviation Group (2008 – Present)
 Provide as needed assistance with desktop support to over 100 end users
 Install equipment such as desktops, laptops, servers and storage
 Install and configure basic networking equipment
 Implement, troubleshoot and maintain network wiring
 Provide expertise and work with vendors for hardware acquisition
 Serve as a communicator between teams to resolve issues and achieve goals
Accomplishments
 Helped with end user conversion from Windows Small Business Server to a full Windows
Server 2008 Active Directory infrastructure
 Provided hands on support for transition from physical servers to VMware environment
 Helped configure each end user station during migration for smooth operation and validated all
critical systems such as email and corporate applications worked
 Built excellent rapport with end user base
Systems Engineer, International Wheel and Tire (2007 – Present)
 Advanced troubleshooting of automation equipment, i.e. Allen-Bradley
 Provide creative mechanical solutions to address client needs
 Install, debug and resolve Programmable Logic Controllers (PLC)
 Install dynamic/static industrial wheel balancer systems at auto manufacturing plants
 Quality Assurance including all quality control issues
 Technical Point of Contact for new client projects
 Perform onsite systems and networking repair as needed
Accomplishments
 Setup and installed the single largest tier balancer manufactured in company history
 Developed several policies that directly affect the operation of the helpdesk

2.  Improved first call resolution through re-engineered technical solutions
Lead Installer, Technology Interiors Indianapolis (2007)
 Advanced design and installation of home theater and home automation equipment
 Assist in day to day management of operations
 Provide onsite customer training of systems
 General contracting skills and wiring skills for professional results
Accomplishments
 Was in charge of two teams of installers
 During a business rush, professionally installed two full home automation systems per day
Lead Installer, Best Buy Home Theater (2005 – 2007)
 Perform custom installations of complex home theater equipment
 Perform maintenance, tuning, and troubleshooting
 Provide onsite customer training of systems
Accomplishments
 Provided employee training as a subject matter expert (SME)
 Received several employee awards for excellence
Education
INDIANA UNIVERSITY-PURDUE UNIVERSITY (IUPUI), Indianapolis, Indiana (1999 – 2002)
Related course work in the following:
 Data communications
 Business communications
 Computers in business
 Networking
 New media including Photoshop, Flash, Director, Illustrator
 Computer Aided Design (CADD)
Accomplishments
 Outstanding senior student award for Walker Career Center
 Outstanding student award in Building Trades Vocational I-II
 Warren Central High School Honors Achievement Award – Special Services
Hold CDL and Class A License with Hazardous Materials, Tankers, Doubles/Triples Endorsement
References
AVAILABLE ON REQUEST