David Cooper is a computer systems professional with over 25 years of experience in IT roles. He has worked in various industries providing support for hardware, software, and networking systems. Currently he is an IT Systems Specialist at Stillman College where he manages systems like backups, the campus network, and academic software. He also owns his own IT support company and teaches IT courses as an instructor.

1. DAVID A. COOPER
8718 Inverness Circle
Tuscaloosa, AL 35405
Home: (205) 454-9319
Work: (205) 454-9319
dacooper3@yahoo.com
SUMMARY
A computer systems professional with over 25 years experience in multiple businesses with
skills in a diversity of software, hardware and networking systems. A knowledgeable and
competent IT analyst who is an educated and skilled problem solver with the following strengths:
• Learns quickly • Team player
• Results-oriented • Quality-driven
• Innovative • Self-motivated
PROFESSIONAL EXPERIENCE
IT Systems Specialist-Stillman College, Tuscaloosa, AL 2007-Present
Stillman is a liberal arts institution, committed to fostering academic excellence and to providing high quality
educational opportunities for diverse populations with disparate levels of academic preparation.
• Provided Mac and PC computer, networking, software and printer support for faculty,
staff and students campus wide.
• Configured & manage Symantec Backup Exec 2010 for full and incremental backups
of servers on backup appliance.
• Assisted with selection and setup of institution’s carillon system electronic bell
system,
• Setup and maintain college’s bookstore inventory management and POS system-Cash
Register Express.
• Responsible for system administration of Blackboard Learn 9.1 course delivery
technology. Assist faculty with creation of courses, troubleshooting and provide
training workshops.
• Provided consultation, configured and setup Pitney-Bowes receiving and delivery
system called Arrival for campus post office and auxiliary services.
• Setup, managed and provided technical support for the institution’s VITA-Voluntary
Tax Assistance Program.
• Setup, configured and maintained Windows 2003 servers for: Ex Libris library
system, Blackbaud Fundraising system, PrintManager Plus print management system.
• Assist and maintain the financial aid department software: Ed Connect, TD Client &
EdExpress, and plant operation’s HVAC Chillers systems.
• Provided support and administrate NEC digital phone system, Ellucian-strategic
academic management software, MS Exchange creating user, email accounts, etc.,
and ATI Testing for nursing program,
Business Owner-Computer Analyst-Creative Technology Solutions, LLC 2007 – Present
Formed Information Technology Company, providing IT support-troubleshooting repairs, networking training and
consultation.
• Provided computer support for all schools within the Hale County School System.

2. • Performed computer/laptop repairs,
• Made functional computers that had not been functioning for two to four years.
• Provided network connectivity to computer labs and computers in classrooms.
• Setup and configured HP Tablet computers for all principals.
• Setup, installed and repaired printers and laptop computers.
Instructor - Shelton State Community College, Tuscaloosa, AL 1997 – Present
In addition to Gulf States Paper Corp. responsibilities, provided IT instruction on a part-time basis to a local
college.
• Provided instruction for all the MS Windows OS series from ’95 to XP
• Provided instruction to Alabama Dept. of Transportation MS Office Professional
Suite 2003 including MS-Outlook.
• Taught coursework for MS Word versions ‘95-2003, Introduction to computers and
Internet
• Provided instruction for Training for Business and Industry and Continuing
Education, Lifelong Learning programs, and HUD
• Delivered coursework using state of the art multimedia software, course presentation
software and multimedia hardware
• Taught complete MS-Office Suite 2007 including Quickbooks 2009 in the Workforce
Development program 2008-2009. Each courses duration is six months.
Information Transport Solutions, Inc. Wetumpka, AL July – September 2006
I.T.S. is a services-oriented firm specializing in local and wide area network solutions.
Network Support Technician
Responsible for maintaining and supporting networks computer systems within the school
systems at 14+ locations in Hale County and Perry County.
• Designated to connect all computers in classrooms and offices with network and
Internet connectivity. Resulted in having 99% of all systems connected in four weeks.
• Configure, implement and troubleshoot Cisco and Lucent switches.
• Analyze and recommend upgrades/changes and access organizations current and
future network needs.
• Repaired, setup, maintained and repaired Dell HP & Compaq other brand
workstations, printers and laptops.
Gulf-States Paper Corp., Tuscaloosa, AL 1999 – 2006
A privately held company of over 2500 employees that manufactures paperboard, carton products and cultivates
natural resources.
Computer Technology Analyst
Responsible for maintaining and providing hardware and software support company-wide.
• Created three separate entities of IT networks to diversify from Gulf State Paper
Corp. for legal distinctions.
• Designated IT analyst for establishing offsite networks for company officers.
• Resolved problems within Windows NT 4 & Windows XP operating systems in the
Desktop/Network environment. Resulted in a 92% customer satisfaction rating.
• Provided technical support to district offices & remote clients.
• Provided technical support for users of PDA’s such as: Palm, Handspring, Treo and
IPAQ models.

3. • Repaired, setup, maintained and repaired HP & Compaq workstations, printers and
laptops.
• Controlled and maintained all spare computer systems inventory.
• Setup and maintained offsite servers with Windows NT 4 Server software.
Comprehensive Computer Consultants, Inc.-Birmingham, AL 1995 – 1999
Provided support to The Southern Company Setup installed and repaired printers for Southern Companies and
Alabama Power Co., including remote locations, for the following systems:
• RAS, PPTP & remote applications such as: PC Anywhere, Reachout & SMS.
• Windows NT 3.51 – 4
• Mainframe applications; VM, ROLS,CICS, AMPS, NETVIEW
• Supported AutoCad, Novell, Pathworks, MS-Office suite, Lotus Office suite and
more.
EDUCATION
American Inter-Continental University, Hoffman Estates, IL --2004
Bachelor of Science in Information Technology
Graduated Magna Cum Laude
CERTIFICATIONS
• CompTia A+ Certification 2003
• Novell Netware System Administrator 1994
• Dell Certified Systems Expert – Foundations 2008 Desktop, Foundation 2008
Portables, DSP – Customer Experience V.2.5 & DMS-Client Softskills Certifications
• VITA/TCE Certification – Site Coordinator Course and Intermediate Exam. 2010
PROFESSIONAL AFFILIATIONS/COMMUNITY ORGANIZATIONS
• Board member of Sickle Cell Association of West Alabama, and the Safe House
Black History Museum, Greensboro, AL.
• Provide networking and IT support for small businesses and organizations in
Tuscaloosa and Hale County.