Matthew A. McMakin has an extensive career background including owning a retail sportswear business and over 30 years of experience at AT&T, particularly in 911 public safety sales. His roles involved technical sales engineering, project management, and customer relationship management, achieving significant sales quota attainments. He is currently seeking to transition back to an outside sales position as he and his wife prepare to sell their business.

1. Personal Information:
Name: Matthew A McMakin
Home Address: 12913 Knox St., Overland Park, KS
66213
Mobile Phone: 913.231.4361
Preferred Email: mcmakins71@att.net
Employment History:
12/3/2010 – present
SportsWear Etc. - retail store owner/operator
Started a licensed sports apparel, team uniform and
custom apparel retail store in December of 2010.
We currently sell licensed apparel and tailgating
accessories for Kansas Univ., Kansas State Univ.,
Missouri, Nebraska, Iowa, Kansas City Chiefs, Kansas
City Royals and Sporting KC.
We deal with approximately forty different vendors for
stocking our store. We deal with Ping, Rawlings, Gear for
Sports, Adidas, Under Armour, SportTec, Brand 47,
TeamWorks, Nike, Badger, Augusta, A4, Alleson,
Champro and Holloway…..just to name a few.
As the business developed we also moved into custom
apparel embellishments. We decorate team uniforms,

2. high school spirit wear and custom apparel utilizing
screen-printing, vinyl, glitter flake and embroidery.
We manage thousands of items in our inventory and
have increased sales each year we’ve been in business.
We currently operate a website with shopping cart.
Currently working with a broker and a private buyer to
sell the business.
www.sportswearetc.biz
8018 W 151st
Street
Overland Park, KS
913.814.0800
AT&T Career
12/31/2013 – Voluntarypension buy-out from AT&T
( Southwestern Bell, SBC )
06/2012-12/30/2013
AT&T, Mission, KS USA 911 Technical Consultant II
– National 911 Support Team
Was responsible for assisting our 911 Technical
solutions engineers in creating network diagrams,

3. processing RFP’s, conducting site surveys and
conducting network switch and router configurations for
our Solution Engineers across the National AT&T foot
print. Assisted in installing fifty- five 911 NextGen
systems throughout the country for the US Naval bases.
Conducted numerous site surveys and assisted in
installing /configuring the network infrastructure at many
of these sites. High usage of Excel, Word, Power Point
Salesforce and Visio.
Supervisor:Pat Thetford
Supervisor Work Phone:816.275.9318
Supervisor Mobile Phone:816.225.7679
01/2010 – 06/2012
AT&T, Mission, KS USA
911 Technical Sales Engineer II –
Southwest/Southeast
Responsible for inside sales engineering for the 911
Sales teams in the Southwest/Southeast regions.
Workedwith 911 sales teams in 15 States procuring all
customer equipment, software and services. Also served
as a liaison between several 911 vendors working with
their Accounts receivable departments in expediting
Invoice payments. Analyzed vendor quotes to ensure
accuracy using Excel, Wordand Power Point.
Supervisor: Larry Short – (Office) 951.719.2150 (Cell)

4. 951.514.5698
01/2009 – 01/2010
AT&T, Mission, KS USA
Account Manager II - E911 Missouri
Responsible for all of the 911 sales for the State of
Missouri. I worked with 911 customers throughout
Missouri to engineer and propose 911 applications and
equipment solutions. Worked closely with 911
equipment/software vendors Airbus DSComm(formerly
Cassidian-PlantCML) and Positron in writing PSQ's (Pre-
Sales Questionnaires) to define and engineer a
customer's site configuration. Analyzed vendor quotes to
ensure accuracy using Excel and Word. Used Salesforce
to enter and track opportunities, Communicated quotes
and other solutions to current and proposed 911
customers. Worked closely with customers on billing
and/or service issues. Conducted 911 vendor product
demonstrations when applicable. I worked under an
annual sales quota.
Supervisor: Larry Short – (Office) 951.719.2150 (Cell)
951.514.5698
02/2001 - 01/2009
Southwestern Bell, Kansas City, MO USA
Technical Sales Specialist II - E911
Responsible for developing and designing equipment
and software solutions for Public Safety (E911)

5. customers. Assisted the SWBT account team with the
development and delivery of written and oral sales
proposals with responsibility for the technical and
financial integrity of these proposals. I attended monthly
911 meetings with our customers to discuss 911 Tariffs,
Wireless Phase I/II implementation issues and any other
customer needs. I assistedthe Sales manager and
Account manager with potential and actual sales
information for managing the 911 module. Also assisted
in the implementation of all 911 equipment and software
sales installations. High usage of Salesforce, Excel,
Wordand Visio.
Supervisor: Larry Short – (Office) 951.719.2150 (Cell)
951.514.5698
01/1999 - 01/2001
SBC Services, Olathe, KS , USA
Project Manager/Supervision - SMS800
Assumed Technical Director and Project Management
responsibilities for the SMS800 Mid-Range project.
Technical Director duties included supervision of ten
highly technical managers responsible for system
administration of over 200 SUN Enterprise computer
systems and system support/administration of several
Networks comprised of CISCO routers and switches.
Project Management duties included WEB Page
hardware/software installation and support, Network
administration using X25 and TCPIP protocols, third
party application installation and support, first point of

6. contact for all outside vendors to coordinate all project
issues, develop and conduct quarterly presentations to
external SMS800 users/vendors, manage our training,
expense and capital budgets and handle personnel
issues including writing job descriptions and performing
job interviews.
01/1996 - 12/1998
Southwestern Bell Telephone, Dallas, TX USA
Senior Systems Analyst
Responsible for system administration of SUN mid-range
computer systems including installation/support of
system and application software. Became subject matter
expert in Oracle, Windows NT, x25 network routing
protocol and disk management using Veritas volume
manager. Also became familiar with Cisco network
routers (ethernet & FDDI) and Central Data switch
technology.
Also was responsible for ongoing training of customer
service techs group who monitored our systems and
applications via NT work stations.

7. 10/1993 - 12/1995
Southwestern Bell Telephone, St. Louis, MO USA
Process Specialist - Information Services
Responsible for system administration of the Tandem
computer systems including installation of new system
hardware/software, support of Tandem networks,
security, and transaction monitoring facility. Ran sysgens
and converted users from ethernet to token ring network
access. Supervised one computer attendant who was
responsible for adding user ids and monitoring system
and security activity.
Was user’s first point of contact for all system issues.
08/1992 - 09/1993
Southwestern Bell Telephone, Dallas, TX USA
Manager - Computer Support
Responsible for setting up a Tandem computer
operations group to support a new E911 computer
system and an existing CAD (Computer Aided Dispatch)
system. This involved writing, developing and
implementing training procedures for six computer
analysts. Other duties included training the entire Texas
Information Services department on a new
problem/change management tracking tool. Created my
own training package for the various work groups in
Dallas, Houston and San Antonio.

8. 02/1990 - 07/1992
Southwestern Bell Tele., Oklahoma City, OK USA
Manager - Computer Support
Responsible for supporting the Tandem computer
platform and CAD (Computer Aided Dispatch) system for
external customers, City of Tulsa
Police/Fire departments and Pine Bluff, Arkansas
Police/Fire departments. Installed all application updates,
coordinated problem resolution with customer contacts,
and developed training procedures for data center
personnel. Also supported the GDC (General
DataComm) MUX network used to connect the CAD
system to the Tulsa and Pine Bluff customer sites
06/1988 - 01/1990
Southwestern Bell Tele., Oklahoma City, OK USA
Manager - Computer Support
Responsible for system administration for Unix based
computer systems ( AT&T 3B20, DEC 11/70- 84's,
Unisys ) including sysgens, hardware support, security
and supervision of two computer attendants responsible
for operations and system maintenance.

9. 05/1985 - 05/1988
Southwestern Bell Tele., Oklahoma City, OK USA
Manager - System Tech
Responsible for security implementation/support on the
MVS IBM mainframe computer systems using RACF.
Duties included maintenance on the RACF database,
adding/removing user ids, creating usage reports and
securing datasets/batch jobs/started tasks.
01/1984 - 04/1985
Southwestern Bell Tele., Oklahoma City, OK USA
Manager - Computer Operations
Responsible for user administration and data processing
within the IBM MVS arena including job setup, trouble
shooting JCL (Job Control Language), system abends,
job scheduling using UCC7 and supervision of three
computer attendants.
02/1982 - 12/1983
Southwestern Bell Tele., Oklahoma City, OK USA
Manager - Real Time Operations
Responsible for mini-computer support/operations for
Unix based systems on DEC PDP 11/70 and AT&T 3B20
hardware. Duties included applying system updates,

10. performing system backups, system initialization/startup
and system verification. Supervised two computer
attendants who performed daily system maintenance
checks.
Education:
Oklahoma Baptist University, Shawnee, OK USA (2
years of undergraduate studies) 1976-1978.
Univ. of Central Oklahoma (formerly Central State
Univ.), Edmond, OK USA 1980-1984 (Completed
Business Administration Degree, Majoring in Business in
1984)
Professional Licenses, Accreditations, and
Memberships: Foreign Languages: None.

11. COVER LETTER
Hello. My name is Matt McMakin.
I’m very interested in your open position.
In December of 2013, I executed a voluntary pension buyout from
AT&T after a successful career.
In December of 2010 my wife and I started our own sports apparel
retail business from the ground up. We’ve been in business 5
years. Through the years I’ve learned to work with apparel vendors
in stocking our store and the continual job of ordering and buying.
I have the knowledge needed to communicate with retailers. As
stated in my resume I deal with over forty different vendors in
stocking our store. We are currently in the process of selling the
store since my wife wants to go back to full time real estate and I
want to get back to an outside sales job. Our sales have increased
each year we’ve been in business.
If you peruse my resume you’ll see I had a great career at AT&T.
My last thirteen years was in outside sales in their 911 Public
Safety sales organization. I also had Thirty-three years in
management.

12. I was in AT&T's IT department for 20 years prior to moving over to
AT&T's Public Safety Sales team.
During my thirteen years in sales I had many positions including
911 Account Manager, Technical Sales Engineer and Technical
Consultant.
As a sales engineer I was on task to study and learn several Public
Safety hardware and software product lines including network
components (routers, switches, gateways, etc.,) , database
solutions, managed services and maintenance offerings. I
performed product demo's, engineered customer solutions ,
conducted site surveys and created price quotes.
I would love to start a second career with your company and
would like to know more about this opportunity.
With my technical, business and sales background, I feel I'm well
rounded and have a great aptitude for this position. I know how to
handle myself in front of all levels of management, businesses and
customers and would represent your company in a professional
manner.
I'm an outgoing person with a positive attitude on life and
embrace traveling to customer sites for meetings and/or product

13. demo’s.
Thank-you in advance for your consideration.
Matt McMakin
913.231.4361
mcmakins71@att.net

14. References:
Pat Thetford: 911 PublicSafety Director at AT&T: 816.275.9318
Julie Croft: former coworker at AT&T- 816.585.4427
Cindy McVey: former coworker at AT&T – 816.590-2554
Larry Short: former Bossat AT&T – 951.514.5698
Michele Abbott: (past customer) Director Reno County 911 -
620.694.2806
Brad Gilges: (past customer)Franklin County Emergency Management –
785.242.3800
Tim George: (Friend/ex-coworker at AT&T) – 913.244.257

15. Sales Metrics – Matt McMakin 2013-2008
Note: Any questionsconcerningthese metrics should be directed to
Pat Thetford, 911 PublicSafety Director at AT&T: 816.275.9318
06/2012-12/30/2013
AT&T, Mission, KS
911 Technical Consultant II – National 911 Support
Team
In June of 2012 I was promoted to this salary only based
sales engineering support position.
My biggest acquisition was winning a huge Public Safety
911 Solutions RFP from the US Navy. I worked on the
RFP response file and assistedin the engineering of the
solution. An initial nine million dollar contract was
awarded for installing and supporting fifty-five network-
based 911 systems at naval stations throughout the
country.
Our national sales team’s quota for 2012 was fifty-two
million dollars for our twenty-two State geographical
area. The US Navy win helped realize quota attainment
of 120% for the year.
As part of our successful Technical Consultant team, I
was able to qualify for a bonus of $12,000.00
Quota:$52 million
Quota attained:$62.4 million

16. Territory: Nationwide (twenty-two States)
Biggest win: United States Navy.
01/2010 – 06/2012
AT&T, Mission, KS
911 Technical Sales Engineer II –
Southwest/Southeast.
I played a vital role in the Southwest/Southeast region
quota attainment of 108%. I conducted site surveys,
engineered system solutions, generated price quotes and
procured the equipment and services.
Quota:$2.7 million
Quota attained:$2.916 million
Territory: Southwest and Southeast regions
(fourteen states)
Biggest win: State of Tennessee 911. AT&T continued to
service the State of Tennessee as the incumbent service
provider for Phase II (wire line conversions) of the
project.
New Customer: City of Miami, Fl. – Was able to win-back
this customer from the incumbent service provider by
attending face-to-face meetings and offering on-site
technical support.

17. 01/2009 – 01/2010
AT&T, Mission, KS
Account Manager II - E911 Missouri
105% quota attainment for the reporting year.
Quota – $1.8 million.
Quota Attained – $1.89 million
Territory: State of Missouri
Biggest wins: JacksonCounty Sheriff; Cape Girardeau
PD; Cape Girardeau FD. AT&T was the incumbent. As
the new account manager for the State of Missouri I was
instrumental in managing the account that had vendor
issues. Attended many project meetings in person and
acted as the liaison between the customer and our OEM
vendor. I was able to maintain these sites as AT&T
customers.
Kennett, MO: I was personally responsible for winning
this business and to keep it from going to the streets in
the form of an RFP. I made several trips to Kennett
Missouri from Kansas City to conduct product DEMO’s
and to answer questions from the governing council. The
previous AT&T account manager had lost this customer’s
trust and I had to re-build the trust and be there for this
customer throughout the process. This was my first sell
in Missouri in 2009.

18. New Customer: Central County (St. Louis) Fire Dispatch.
I personally won this new business by meeting with the
customer face to face on several occasions. I also met
with the City Council to field questions about pricing and
after the sale support.
01/2008 - 01/2009
Southwestern Bell(AT&T), Kansas City, MO
Technical Sales Specialist II - E911
Quota:$2.2 million
Quota Attained: $2.244 million
Territory: State of Kansas
Was able to reach 102% quota attainment through
building trusting relationships with our current customer
base and to our newly obtained customers. I volunteered
my services and the annual State APCO conference by
conducting presentations on current technological
changes ( wireless 911 ) to help educate the 911
directors. AT&T was never the cheapest solution so
building these new relationships was vital to my success.
Biggest win: Sedgwick County 911 (City of Wichita). We
won a huge RFP for a new twelve position call-taker
solution.
New Customers: Newton Ks, Mitchell County 911,
Sumner County 911.