Kade James-Duncan has a Bachelor's degree in Information Technology and System Administration from the University of Massachusetts Boston. He has experience in system administration, web design, relational databases, project management, and other technical skills. His work experience includes roles at Federal Express as an Operations Coordinator and at Staples as an Easy Tech Associate. Currently he volunteers as an IT Support Specialist for Castle Square Tenants Organization, where he provides technical support and assistance.

1. KADE JAMES-DUNCAN
280 Humboldt Ave. Boston, MA, 02121
kadedjames@yahoo.com
857-233-3780
EDUCATION
University ofMassachusetts Boston, Boston, MA
Bachelor of Science in Information Technology and System Administration
May 29 , 2015
RELEVANT COURSE EXPERIENCE
System Administration
 Created Linux shell scripts that would assist in creating a LAN and configure DNS,NIS, and NFS
and perform regular system backups and recovery procedures in a physical and virtual
environment using VMware.
 Deployed Windows 2012 Server in the vSphere platform. Server roles included AD domain
services, DNS,domain controller, WINS, and DHCP. Severalgroup policies were initiated for
different groups of users and computers, such as logon time, audit policies, etc.
 Using the programming language Perl, I created severalprograms to automate some of the
processes required as a System Administrator. One of the programs created analyzed each
individual workstation and identified any orphan users or orphan directories. Another program
analyzed the log files and created a printout of any entry that needed my attention.
 Used host and network based IDS such as snort and firewall to prevent and detect potential
intrusions. Several rules and anomalies were set and tested, allowing me to familiarize myself
with both IDS systems.
Web Design
 Designed severalwebsite templates using HTML with the assistance of Adobe Dreamweaver.
CSS style sheet was implemented to further enhance the template. Adobe Flash, Fireworks and
Photoshop was used in conjunction to create logos and animation.
Relational Databases
 Created severaldatabases through Microsoft Access and MySQL Workbench. SQL code was
then applied in order to alter and perform severalqueries on the tables. Microsoft Visio facilitated
in designing and linking of tables.
Project Management
 Led and motivated my team in order to achieve a common goal of developing an IT project. This
project consisted of analyzing scope, time, cost estimates, risks, the work breakdown structure
and potential stakeholders. As well as researching and analyzing a project failure case and
applying applied knowledge to our own project.
Other
 In Microsoft Excel, I was able to use a pivot table to reorganize data into a much simple and user
friendly format. I am also familiar with an excel function called macros, which allowed me to
save plenty of time by automating all possible functions in excel. Comparisons and calculations
were executed with just one click of a button. I have also used a function called vlookup, which is
a very useful querying tool. I have used it to lookup a value from a table and find all data
associated with that value in the table.
OTHER TECHNICAL SKILLS
Languages:VisualBasic, Perl, Java, HTML, CSS
Software: Virtualization (VMware, Hyper-V,Virtual Box), Wireshark, Snort, Microsoft Project,
Microsoft Excel (VLookup, Pivot Table, Macros)
Networking:TCP/IP, UDP,IP,SSH, LAN/WAN,FTP, DNS, HTTP,DHCP, NAT,VPN
Other:BASH, Firewall, Active Directory, Group Policy, Tomcat, Pfsense

2. WORK EXPERIENCE
Federal Express, South Boston, MA 08/2011-Present
Operations Coordinator
 Implement new operational processes and work breakdown structure.
 Maintain roles and responsibilities for personnel in my workgroup.
 Oversee daily operations and ensure it is completed in a productive and timely manner.
 When issues arise, assess multiple solutions and choose the best solution in a timely and
professional manner.
 Deliver frequent team meetings in order to plan and set goals, while providing vision and
motivation.
 Actively seek ways to maximize accuracy, productivity, and adding value to existing work areas.
Staples, Boston,MA 09/2011- 01/2012
Easy Tech Associate
 Handled cash, credit/debit, and check transactions on a daily basis and created a report of daily
earnings.
 Listened to customers attentively and asked open ended questions in order to identify the best
product assortments and tech services available to them.
 Actively explored ways of improving customer service based on wide knowledge of customer
expectations and needs.
 Built relationships on a daily basis by engaging in open interactions with others, allowing them to
feel comfortable when returning for business.
 Established trust with customer by providing tutorials on newly purchased products to beginning
and intermediate users.
 Worked with people of different background, talents, knowledge, perspective and values in a
collaborative effort to troubleshoot and restore faulty PC’s to working condition.
VOLUNTEER EXPERIENCE
Castle Square Tenants Organization / Square Tech, Boston,MA 11/2014-Present
IT Support Specialist
 Proactively identify and provide technical assistance and support for queries related to computer
hardware, software and networking issues.
 Install, diagnose, repair, maintain and upgrade a wide variety of hardware and software on the
Windows and Mac OS X platform.
 Supply second level help desk support for more than 30 company dependent applications.
 Occasionally engage in house calls in order to resolve technical issues such as printer and internet
connectivity issues for mobile clients.
 Construct and optimize Unix shell scripts that would perform regular system backups and
recovery procedures.
 Configure user accounts and security administration and offer ongoing support such as
workgroup upgrades and patches for all clients in the workgroup.
 Supervise and secure thousands of files that contain confidential data such as company finances,
records and tenant information.
 Implement and maintain all network systems and devices to meet the organization’s current and
future requirements.
 Responsible for the management of all networking equipment including servers,switches, hubs,
access points and routers.
 Provide technical assistance and mentoring to tier 1 technical support team members in order to
increase skill sets and understanding of data, systems,and architectural design.
 Assist with technical research and development for new solutions.
 Manage and troubleshoot VoIP phones such as Polycom and Avaya (soft phone and hard phone).
Franklin Highlands Tech. Center, Boston,MA 03/2009-05/2009
Help Desk and Desktop Support

3.  Design and implement a new ticketing system that would increase productivity and efficiency by
20%
 Create a step by step guide for troubleshooting common technical issues that would be utilized by
new hires, interns, and tier 1 support.
 Conducted information sessions that consist of teaching clients basic to intermediate windows
operations and basic hardware components.
 Performed regular maintenance to the server running Windows Server 2003 to ensure that
workgroup operates properly.
 Applied on-site analysis, and resolution of difficult desktop problems related to hardware and
software,applications and LAN components.
 Installed, organized, tested, maintained and improved end user workstations.
 Identified problem areas in a timely and accurate fashion, and provide end-user assistance where
required.
 Evaluated and recommended products for purchase in support of PC procurement and
development efforts.
 Resolved incidents with different types of software and hardware such as workstations, printers,
copiers and scanners.
 Orchestrated PC migrations and system recoveries.