Shaun Smiley has over 10 years of experience in customer service roles including banking, construction, and technology support. He has completed training in A+, Windows Server, Cisco networking, and holds an MCSA certification. Currently he works as a Technology Specialist for Liberty Public Schools where he provides technical support for 3 elementary schools, prepares new devices for deployment, and maintains the district's computers, tablets, phones and networking equipment.

1. Shaun Smiley
36525 Hwy D • Polo, MO 64671
913-488-9442 • shaunwsmiley@gmail.com
Technology Specialist
SUMMARY OF QUALIFICATIONS
 Knowledgeof WindowsServerandWindows7in a standalone and domainenvironment. Ciscohardware and
IOS.
 CompletedCourses: A+; WindowsServer2008 AD Configuration;WindowsServer2008 Network
Infrastructure Configuration;Server2008 ServerAdministrator;MCSA ServerAdministrator; CiscoCCENT;and
CiscoCCNA.
 10+ yearsexperience inchallengingcustomerservice environments.
 Routinelyfollowedall bankingrulesandregulationswhilemakingloansandadvisingpotential andexisting
customers.
 Supervisedandmentoredco-workersinthe bankingandconstructionindustry.
EDUCATION AND TECHNICAL TRAINING
CentriqTraining,Leawood,KS September2012 - November2012
IT AdministratorProgram
● Computer User Support
● Data Communications
● PC and Hardware Configuration
● Advanced Operating Systems
● LAN/WAN Networks
● Cisco Networking
● Windows operating systems
● Motherboards
● Processors and memory
● I/O and storage devices
● Hard drives
● Troubleshooting Windows
● Troubleshooting hardware atstartup
● Setting up a network
● Networking types, devices and cables
● Laptops
● Printers
Fort Hays State University,Hays,KS July 2003
Emphasisin Communication

2. PROFESSIONAL EXPERIENCE
LIBERTY PUBLIC SCHOOLS
Liberty, MO
December2012 - Present
Technology Specialist
● Provide technical support for 3 Elementary buildings and for the Liberty School District.
● Responsible for preparation and deployment of new computers and networking equipment introduced to my
buildings. Ensuring that all devices adhere to the districts software and acceptable use policies.
● Responsible for maintaining technical devices such as computers, tablets, phones, smart boards, projectors,
wireless access points, switches and any new networked device that comes into the district. Perform hardware and
software repairs as necessary
● Completing work orders assigned to me by staff members and any other end users in my buildings in a timely
fashion, providing quality customer service and a quick resolution.
● Provide training sessions to staff members to demonstrate how to properly operate new devices take advantage of
new features offered
● Keeping inventory correct and up to date of electronic devices in my buildings such as desktops, laptops, monitors
tablets, access points, document cameras, etc.
● Working in Active Directory to manage users and computers. Assigning users and computers to the correct
organizational units and deciding which policies each device needs to have. Unlocking accounts that have been
locked out and changing passwords.
● Physically installing, configuring and maintaining wireless access points throughout my buildings using Cisco
Prime.
● Installing and maintaining all printers in my buildings. Adding and removing printers from our print servers and
ensuring correct configuration and drivers are loaded. Resolve print related issues our end users are experiencing.
Troubleshoot printer hardware troubles and perform repairs as needed. Physically remove and install servers and
switches onto server racks in the data closets in my buildings. Ensure cabling is neat and properly patched into
patch panel.
Farmers Insurance, Olathe, KS September 2010 – July 2012
 Assisted customers with computer issues fromhelping them log on to Farmrs.com to configuring their
computer to allow internet access.

 Employed as a Consumer Advocatehandling incoming customer calls.
 Tech Support for Farmers.com.
 Responsible forproducing new policies withnew and existing customers.
 Knowledgeable of industry practices.
 Acute problem solving skills and able to workwell in a team or individual setting.
Vangent September 2009 – September 2010
 Part of Web chat Tech Support forMedicare.
 Configured beneficiary’s computers to allow access to Medicare.gov.
 Walked new users through the process of getting on their computers and trouble shot problems.
 Tookchats and phone calls simultaneously to assist beneficiaries with computer related issues.
 Accepted position as a CSR for Medicare.
 Excellent adherence, knowledgeable, and good quality scores.
Affinitas, Lawrence, KS February 2009 – September 2009
 Tech Support for Cox Cable assisting customers withcable and internet issues.
 Configured routers to allow internet access over the phone.
 Trouble shot computer issues for internet access.
 One of the top performers forinbound calls.

3.  Tech Support for Cox Cable and Internet.
Patriots Bank, Liberty, MO June 2007 – April 2008
 Researched possible available options forrestructure, liquidation, and debt forgiveness, whichwould be
best forboth parties.
 Responsible formaintaining current financial information from borrowers.
 Full compliance maintained withall state and federal banking laws.
Northland National Bank December 2005 – June 2007
 Inspected all construction loans and examined workbefore approving draws.
 Assisted withproblem loans and finding a way to liquate the loan.
 Full compliance maintained withall state and federal banking laws.
First Security Bank & Trust October2004 – September 2005
 Accepted position as Junior Loan Officerand Asst. Cashier.
 Field reports on all livestockand other collateral.
 Analyzed financial status of prospective customers.